Did not get type of room I reserved and I made reservations 3 months in advance. I reserved room with 2 double beds over-looking lake, they gave me a room with one bed. After long discussion at desk finally got moved to a room with 2 beds after first telling me they had none but the room was on back side with basically no view.
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback on our hotel with a recent visit to Cleveland. We are very appreciative of your time. While I am thankful for your nice comments, I'm disappointed that we were not able to meet and exceed all of your expectations.
I have taken the liberty of sharing your feedback with the proper department and leadership team in the effort of this being an isolated incident.
Thank you again for sharing your feedback and we do hope to have the opportunity to host you in the future with Marriott.
Continue to travel brilliantly!
Cleveland Marriott Downtown at Key Center