Ratings based on 450 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from red wing, Mn

Close to my family and friends

Posted Apr 17, 2017
It was very nice and comfortable breakfast was good. The people that worked there was very friendly
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and affordable

Posted Mar 31, 2017
Pros: Hotel staff was friendly and helpful
Staff is friendly and rates are affordable. Easy access to highway and downtown Cleveland
1 out of 5
by A verified traveler

Check-In

Posted Mar 31, 2017
Pros: Nothing
Cons: Check-in policy desk attendant should fill out paper work
First of all I use PayPal in order to provide protection for my credit card. I get to the desk and they need my driver's license and my credit card. I refuse. Or a $200 deposit for the incidentals or room protection damage. I agree to the $200 deposit and which will be returned at check out. On top of that now I have will out a paper with the $200 deposit. You already have my license information. I am not filing out a paper along with a deposit of $200. Seems like you are penalized and harassed because you don't present a credit card.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and Affordable

Posted Mar 19, 2017
Very nice hotel and staff. Checked in late and still received great service! Clean room. Will stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland

Posted Mar 7, 2017
Rebecca Miracle was very pleasant to us. She is the receptionist and was very helpful
4 out of 5
Recommended
for Everyone
by A verified traveler

Great and convenient

Posted Mar 1, 2017
This was a great place to stay and close to Baldwin Wallace, eateries and shopping. They have a policy on conserving on towels but they never made our bed or emptied the garbage in 4 days.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Trip to Arizona

Posted Feb 27, 2017
Pros: Convenient to airport
Location: Good restaurants close to hotel
Nice hotel, convenient to airport. Offer a 24 hour airport shuttle. Staff friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Will stay again

Posted Feb 22, 2017
Location: Very close to airport with free shuttle
Very clean, staff went way beyond expectation to make sure our stay was great. Very good breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler

Shuttle Service is inadequate

Posted Jan 26, 2017
I booked for a group of 9 guests who need to take the shuttle to the airport early in the morning. Unfortunately, the hotel was incapable to accommodate our request and called a taxi for part of my group. We ended up having to pay for airport transportation on our own. To top it off, I actually called in the afternoon to let the hotel know that we would be arriving late and requested a reservation for the shuttle. The manager, Rebecca said it would be handled upon checking in only, which did not work out for us.
5 out of 5
by Dave

Posted Jan 17, 2017 on Hotels
Very clean room cheap rstes