Ratings based on 372 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

comfortable retreat

Posted Aug 19, 2016
Pros: food and very helpful staff
Cons: had to use key to enter late at night. Since I was unaware of this my hands were full so it was very inconvenient.
Good food, room was comfortable, and was very clean.
Comment from Hotel Management
Aug 22, 2016 by Front Office Manager, Hotel Management
Thank you for taking the time to share your feedback. We take the time to listen to your constructive comments so we can continually improve our services. I understand how frustrated you must have been not being able to open your guestroom door due to faulty keys, and I apologize for any inconveniences. We hope for another opportunity to exceed your expectations.
4 out of 5
by A verified traveler from elyria oh

Posted Aug 15, 2016
Had to wait 45 minutes to get in room after checking in. Toilet set was loose. Staff got on elevator with me with three bags of garbage.
Comment from Hotel Management
Aug 22, 2016 by Michele, Hotel Management
Thank you for taking the time to write a review about your recent stay at our hotel. We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
2 out of 5
by A verified traveler from Chesterland, OH

Freaking idiot staff...

Posted Aug 9, 2016
My husband and I stayed here because we had tickets for a show at black river landing. We paid for the room weeks in advance but when we checked in we had to wait 30 minutes for our room. The frustrating part was that we saw at least 3 or 4 couples come in after we did and they were all able to get into their rooms immediately! Because of the incompetence of the staff we had no time to get ready for the show and were late. However with that being said the room was clean and in a convenient location. The über driver we had was very familiar with the area and she had even said that this was the best hotel compared to others. Also the $50 deposit we had to pay upon check in has yet to be reimbursed. We were told it would take no longer than a couple of days to be put back in our account but it's been a week and a half and still no reimbursement. Clearly the staff managing the front desk have no clue what they're doing but the cleaning staff apparently do because our room was clean and comfortable.
Comment from Hotel Management
by Front Office Manager, Hotel Management
Thank you for taking the time to write a review about your recent stay with us. I would like to apologize for any inconveniences experienced during your stay. Our hotel was sold out on August 5-6 2016, the day of and prior to your arrival. Our check out time is not until 12 noon with a standard check in time of 3:00 pm however, our staff works hard in preparing recently vacated rooms trying to fulfill any early check in requests. Depending upon the room type reserved and the order in which they become vacant is not under our control and unfortunately sometimes allows this task to escape us. Pending security deposit authorizations are released upon checkout but can take up to 14 Business days to return to your account depending on the financial institution provider you are with, and whether the card was a debit card vs credit card. Sincerely, Michele
4 out of 5
by A verified traveler

Nice hotel.

Posted Jul 18, 2016
This hotel was close to town, friendly staff. We really enjoyed our stay.
Comment from Hotel Management
Jul 21, 2016 by Michele, Hotel Management
Thank you for taking the time to write a review about your recent stay with us. We are delighted to see you had an enjoyably visit. We look forward to seeing you again should your travels bring you back to our area. Regards,
4 out of 5
by A verified traveler

Easy access

Posted Jun 19, 2016
Easy access to freeways and nearby eateries friendly staff great breakfast offerings clean rooms
Comment from Hotel Management
Jun 21, 2016 by Michele, Hotel Management
Thank you for taking the time to write about your recent stay at our hotel. We are pleased you enjoyed a comfortable stay followed by our Be our Guest Breakfast. We appreciate your business and look forward to your next stay.
5 out of 5
by A verified traveler

Posted May 23, 2016 on Hotels
Comment from Hotel Management
by Guest Services, Hotel Management
Thank you for taking the time to rate your recent stay with us. We appreciate your kind score and hope to see you again should your travels bring you back to the area. Regards, Michele
4 out of 5
by A verified traveler

Posted May 12, 2016
Wonderful hotel staff. I would definitely recommend this to a friend.
Comment from Hotel Management
May 14, 2016 by Michele, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and appreciate that you intend on sharing your experience with friends and family! We look forward to your next stay!
5 out of 5
by Kimberley

Posted May 8, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Guest Services, Hotel Management
We thank you for taking the time to score you recent stay at our hotel. We appreciate the kind ratings and look forward to seeing you again! Regards, Michele
5 out of 5
by Richard from Pennsylvania

Nice overnight stay.

Posted May 2, 2016 on Hotels
In the area visiting Oberlin College
Comment from Hotel Management
Jul 16, 2016 by Guest Services, Hotel Management
Thank you for taking the time to write a review about your recent stay with us. We are delighted to see you had an enjoyable time while visiting the College. We look forward to seeing you again when your travels bring you back to the area. Sincerely, Michele
5 out of 5
by A verified traveler

We stay here reteatedly

Posted Apr 23, 2016
The. Excellent service is so consistent that it ellipses more expensive hotels every time
Comment from Hotel Management
May 14, 2016 by Michele, Hotel Management
On behalf of our entire staff here at the Country Inns & Suites Elyria, OH we thank you for taking the time to write about your recent stay. We appreciate your loyalty and look forward to seeing you again soon! Regards, Michele