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Reviews of Courtyard by Marriott Cleveland Airport South

3 out of 5
Courtyard by Marriott Cleveland Airport South
7345 Engle Rd, Middleburg Heights, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 469 out of 1000 reviews" "
Rating 8 - Good. 288 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Chavicha

Disliked: Staff & service, property conditions & facilities
For the price that was charged for this hotel I had the worst experience
Stayed 2 nights in Apr 2024

6/10 Okay

Shaterra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Rutanya, Cleveland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern. It was very clean and staff very pleasant.
Stayed 1 night in Feb 2024

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a quick overnight stay. The room was clean and modern, and staff was friendly. Area is safe and convenient for anyone visiting the westside suburbs of Cleveland.
Stayed 1 night in Feb 2024

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good hotel, likely to be made better by the renovations that are currently underway. Very convenient for travelers at Cleveland Airport and also those navigating Interstate 80 as we were. It’s literally 15-20 minutes from I-80, three exits off I-71 North. Quiet, unpretentious, with a nice bar and decent food. We were warned about noise from construction beginning at 8 am but heard nothing by the time we checked out at 9. Something to consider if you’re planning a stay here in the next couple of months, but we like this place.
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Business traveler, Traveled with family
Liked: Amenities
Under renovation
Stayed 2 nights in Jan 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. The elevator floor was dirty due to construction but the management is aware of it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jerilyn

Liked: Amenities
It’s been a great place to stay when in the Cleveland area.
Stayed 2 nights in Dec 2023

10/10 Excellent

Beth

Stayed 1 night in Dec 2023

10/10 Excellent

Rebekah June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to home
Stayed 5 nights in Dec 2023

2/10 Terrible

Arvind

Traveled with family
Disliked: Staff & service, property conditions & facilities
Customer service is awful They won’t clear the ice in parking and walk way
Stayed 1 night in Dec 2023

8/10 Good

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front desk staff was very nice and check in was simple. The water was shut off for a period of time, which was unfortunate since we checked in late and simply wanted to wash up brush our teeth and go to sleep. The room wasn't the cleanest either.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Gail

Traveled with family
Liked: Cleanliness
No remote for the TV in the room. The frig was not plugged in, the room was not vacuumed well.
Stayed 2 nights in Nov 2023

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good hotel and nice enough for what you pay. Pretty clean and very comfortable. Staff was very friendly. No microwave in my room which was a bummer but I was able to use the lobby microwave. Decent restaurant for a little hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gene

Traveled with partner
Easy check in and check out.
Stayed 1 night in Nov 2023

10/10 Excellent

CHARLES, ANDERSON

Stayed 1 night in Aug 2023

8/10 Good

Margaret, Orient

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sofa was very uncomfortable. Everything else was fine.
Stayed 1 night in Nov 2023

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
The staff was very helpful even though there was construction going on on the floor above me.
Stayed 5 nights in Nov 2023

6/10 Okay

Dester

Stayed 1 night in Nov 2023

4/10 Poor

Heather

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cold Shower
The hotel was fine but there was no hot water for a shower due to renovations going on.
Stayed 1 night in Nov 2023
Response from Karam A. on Nov 14, 2023
Thank you for taking the time to share your feedback regarding the issues you encountered with the hot water during your recent stay. We sincerely apologize for any inconvenience this may have caused you.We have already taken immediate action to investigate and resolve the hot water problem to prevent any future occurrences. Our maintenance team is dedicated to ensuring that all our facilities are in optimal condition, and we appreciate your patience as we work through this.We genuinely value your feedback as it helps us identify areas for improvement. Your satisfaction is of utmost importance to us, and we want to assure you that we are committed to providing you with a flawless experience on your next visit.

4/10 Poor

Allen

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
Did not known it is being renovated, daily price did not reflect that it’s not fully functional hotel. Only breakfast. Advertises a restaurant and bar. Old rooms. Again it is being renovated. Shower was barley warm water when turned all the way to the hot setting. Many people on the floor cooking in the rooms. Stunk up the whole floor
Stayed 2 nights in Nov 2023

6/10 Okay

Dustin

Traveled with family
Stayed 1 night in Nov 2023

10/10 Excellent

Lora

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Everything was good except the toilet in our room and in lobby did not flush well
Stayed 1 night in Oct 2023

2/10 Terrible

Melissa

Stayed 1 night in Oct 2023

8/10 Good

Tricia

Stayed 1 night in Oct 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious rooms.
Stayed 1 night in Sep 2023

6/10 Okay

Penny

Traveled with family
Just ok. Didnt get the room i paid for
Stayed 3 nights in Sep 2023

6/10 Okay

HAN

Stayed 2 nights in Sep 2023

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms are dingy. Need updating. Musty odor from sink. Unable to open sliding door for fresh air.
Stayed 3 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 4 nights in Sep 2023

4/10 Poor

Marybeth

Stayed 1 night in Sep 2023

10/10 Excellent

Katheryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I would have gotten her name, but the woman at checkin was the nicest and so fun! (She was a huge Steelers fan) felt very welcomed when we arrived!!
Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff especially Christine needs a raise.
Stayed 4 nights in Sep 2023

4/10 Poor

Victoria

Disliked: Cleanliness, property conditions & facilities
The room was not clean and smelled bad. Upon arrival, there were food crumbs on the couch and greasy finger prints on the remote. The floor was dirty, the towels smelled bad and had makeup stains, the sheets had blood stains, and there were a LOT of cobwebs on the ceiling throughout the room. I stayed the weekend for a wedding and several other guests said their rooms were not very clean as well. Also, Saturday breakfast was not provided as promised upon check-in.
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven, Dover

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was too minimal to be called breakfast.
Stayed 1 night in Sep 2023

4/10 Poor

Charles

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The room was clean but we had no hot water for a shower. Also there was no milk or ice cream in Lobby for night snacks we arrived late and needed to go out for food.
Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The check in process was GREAT and the person that helped me throughout the stay was FABULOUS. The door to the room was open when I first got to the room. When I pulled back the covers it appeared the bed had been slept in. I was given a new room immediately. The next morning I had bug bites on my arm. The desk person was VERY professional and HELPFUL. I can't praise her enough for the service she offered.
Stayed 1 night in Aug 2023

8/10 Good

Steve

Traveled with group, Traveled with family
Liked: Staff & service
Child goes to near by college and parents use to get a special rate and now Marriott is not honoring that. No complimentary coffee or water in lobby. Only Starbucks for breakfast and coffee.
Stayed 1 night in Aug 2023

6/10 Okay

jon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness and comfort were a big issue!
The room had stains all over the walls. The mattress looked infested with bugs. We just managed to sleep the one night we booked and we’re so glad to leave the place ASAP! I was scared to touch just about anything in the room.
Stayed 1 night in Aug 2023

10/10 Excellent

Terry

Stayed 1 night in Aug 2023

4/10 Poor

Daly

Stayed 2 nights in Aug 2023