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Reviews of Courtyard by Marriott Cleveland Independence

3 out of 5
Courtyard by Marriott Cleveland Independence
5051 West Creek Road, Independence, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 519 out of 920 reviews" "
Rating 8 - Good. 266 out of 920 reviews" "
Rating 6 - Okay. 82 out of 920 reviews" "
Rating 4 - Poor. 28 out of 920 reviews" "
Rating 2 - Terrible. 25 out of 920 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

GUO QING

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We booked king size bed with one sofa bed room but were assigned wrong rooms twice.( at the beginning,we were assigned to 2nd floor, we found that the room didn’t have a sofa bed, then we told the front desk, but she didn’t believe. We had to take a picture to show her. Then we were assigned to a room at 1st floor. We had to move luggage and our son from 2nd floor to 1st floor. Unfortunately the room at 1st floor didn’t have a sofa bed either. We had to take picture again to show her. Finally we were assigned to 2nd floor again and the room was just next to the 1st room we were assigned. It seems this hotel does not care about the customers.)Front desk service was not professional.
Stayed 1 night in Apr 2024

8/10 Good

Jennie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay and the kids loved the pool!
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with great dining options nearby
Stayed 1 night in Apr 2024

10/10 Excellent

Lynne, Grand Rapids

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the hotel is outdated. Low level light. smelled like mens perfume when I came in
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well prepared for exquisite service even at what I perceived to be maximum, or near maximum capacity.
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Great stay. Room was clean..staff was very friendly
Stayed 1 night in Mar 2024

8/10 Good

nazli

Needs upgrades
Stayed 2 nights in Feb 2024

10/10 Excellent

Terry

Stayed 3 nights in Feb 2024

10/10 Excellent

Eliza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay and feel you were taking a break from your busy life.
Stayed 2 nights in Jan 2024

8/10 Good

Velma

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall experience was nice, I was very disappointed with the hot tub being out of service.
Stayed 1 night in Jan 2024

8/10 Good

Lashonna

Traveled with family and small children
Liked: Cleanliness, amenities
The hot tub was fire
Stayed 1 night in Dec 2023

10/10 Excellent

Amina

Stayed 1 night in Dec 2023

6/10 Okay

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
A bid dated, but the staff was friendly, the check-in was pretty fast and it was clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Mirsada

Stayed 1 night in Dec 2023

10/10 Excellent

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from highway, large comfortable room. Pleasant grounds. Saw 3 deer on the way to a closely situated excellent restaurant.
Stayed 1 night in Dec 2023

4/10 Poor

Troy

Stayed 1 night in Dec 2023

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Terrible experience. Loud throughout the night. No pool towels...was told pool opened at 6. Got there at 830 and was asked to come back in hour cause it needed to be cleaned and balanced. Also charged more than stay was quoted.
Stayed 1 night in Dec 2023

10/10 Excellent

Lamont

Stayed 1 night in Oct 2023

10/10 Excellent

Jill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Comfortable, clean and great service!
Stayed 2 nights in Oct 2023

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Good for the price
The location was very good for where we needed to be. Close to restaurants like 5 minute drive with traffic. It had a pool and hot tub, the bad pool was not very clean. Hot tub was good thou. The bed was clean and comfortable. The bathroom had dirt on floor other then that it was a good pick.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Melissa

Stayed 1 night in Jul 2023

10/10 Excellent

David E

Stayed 1 night in Oct 2023

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Staff & service, room comfort
Friendly staff
David at the front desk was so friendly. I wish there were more people as friendly and helpful as he was.
Stayed 1 night in Sep 2023

10/10 Excellent

Davet

Stayed 1 night in Sep 2023

8/10 Good

Tammy

Business traveler
Liked: Cleanliness, staff & service
The staff at the front desk and restaurant were extremely polite, helpful with local recommendations and attentive when I needed them.
Stayed 10 nights in Sep 2023

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy. No B. S. !
Stayed 1 night in Sep 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Stayed 1 night in Aug 2023

6/10 Okay

Patrick

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Donna C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was mice
Stayed 1 night in Aug 2023

2/10 Terrible

stevan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
IT TOOK ALMOST 2 HRS TO CHECK IN, THEN THE KEY PAD WOULD NOT WORK IT TOOK ANOTHER FEW HRS TO FIX, I CAME BACK TO THE HOTEL TO BE TOLD THAT THE STAFF WILL HAVE TO BUZZ ME IN EVERY TIME GOOD BYE PRIVACY, BUT THAT NEVER HAPPED ONE OF THE STAFF MEMBERS FIXED IT KEYPAD. OVERALL UNDER STAFFED AND NOT PLEASANT EXPERIENCE FOR THE COST
Stayed 2 nights in Aug 2023

8/10 Good

Andrew

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Kori

Traveled with family
Liked: Staff & service
Great staff, but hotel was disappointing.
The staff was very nice. Very helpful! But disappointed in the hotel itself. Did not have enough towels in the room for a family of four, the body wash was completely empty, no toilet paper supplied except what was on the one roll, no coffee supplies in the basket, etc.
Stayed 2 nights in Aug 2023

2/10 Terrible

ROD

Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

RICHARD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Lucien

Stayed 1 night in Aug 2023

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
If you want a really nice hotel to stay at, this one is a really good choice. It did not disappoint. Great customer service, nice clean rooms, beautiful courtyard. Nothing bad to say about it at all. Rates were wonderful as well.
Stayed 1 night in Aug 2023

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front staff, clean and modern lobby. Pool houses reasonable. Lights in the hot tub were a nice touch. They gave us a room that bad not been cleaned. They came up and escorted us immediately to new room.

6/10 Okay

Gary

Traveled with family and small children, Traveled with family
Disliked: Amenities
To be honest it was an ok stay but what I was disappointed about there was no breakfast included with our stay all surrounding property’s offered this feature also no complimentary coffee only an over priced Starbucks and high priced breakfast option for a family of 5 to have to pay we went off property to have breakfast at a much lower cost I will not select this property in the future. Because of this very reason sorry!
Stayed 2 nights in Aug 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people here are amazing. Kind and helpful. I’ve been traveling for over 25 years and this was the best customer service I’ve ever experienced. I will absolutely come back if given the chance.
Stayed 5 nights in Jul 2023

8/10 Good

Jazmin

Stayed 6 nights in Jul 2023

6/10 Okay

Mechell

Liked: Cleanliness, property conditions & facilities
Convenience was the key element. Clean hotel. Bed was so firm I couldn’t get comfortable but that’s just my preference. Marriott has always been our hotel of choice. In fact even when it’s priced higher than others we stay at a Marriott because we trust their integrity. Lately however we are finding their properties to be extremely minimal in amenities and staff. No longer do you feel like conveniences of home are at your fingertips. No microwave, coffee bar in the room rarely has more than one cup available. We didn’t even have body soap or conditioner in our room. There were four of us and we only got three towels and one tiny bar of soap for the sink. We asked for the missing items along with another blanket and it never came. The absolute worst part was the room listed a double pull out bed. My girls are 10 and 14 so we thought it would work. The double was a horseshoe style bed/sofa. My poor girls had to squeeze into that tiny thing and basically got very little sleep. Rough night for sure. We finally went to bed and made due. It’s just not what we are used to with Marriott. Hard to imagine it getting better but I’m hopeful it will.
Stayed 1 night in Jul 2023

8/10 Good

John

Liked: Cleanliness
Stayed 2 nights in Jul 2023

2/10 Terrible

John

Stayed 1 night in Jul 2023