Mixed bag- good Case and Cancer hospital location
Posted Aug 28, 2016
First off the premium double queen I paid for turned into a regular queen, no view, no microwave, no separate suite sitting/sleeping area for child to sleep. Secondly, bathroom had long hairs and bobby pin on the floor and ac wasn't working in the room. We were moved to another floor after waiting for maintenance to confirm it wasn't working. Thirdly only valet parking available at $20 plus tips and they scratched the passenger side of the car across both doors which I didn't notice until my next stop after checking out. Direct TV was glitchy and had to be reset numerous times which takes about 5 minutes to reboot. So much for following the plot of the movie you tried to watch.
Other than that the beds were comfortable, in the second room the ac worked and was clean except a bit of deep mold stains between the tiles in the huge shower. Bring your shower shoes. Starbucks is across the street if you decide not to get the not included paid breakfast at the hotel. Great location for Case and room was relatively quiet with only othe guest hallway door slamming noise coming through. Windows blocks most street noise and despite being across from the cancer hospital emergency entrance the ambulances didn't run their sirens all night. Employees were very pleasant even while scratching your car in valet parking and putting you in a room without ac and not according to reservations.
Comment from Hotel Management
Aug 30, 2016 by GM, Hotel Management
Dear Case parents,
Thank you for acknowledging that you enjoyed our location and friendly associates even though you did not find our accommodations or valet to your liking. I'm sorry for any confusion regarding the room type you were assigned and I regret this issue you experienced with your air conditioning. We appreciate our guests taking the time to provide us with valuable feedback both positive and opportunities for improvement. Your feedback allows us to monitor the guest experience and serve our guests better.