Ratings based on 552 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from appleton, wi

Nice hotel close to what we needed

Posted Aug 15, 2016
Staff could clean the microwave better it was dirty, also try using magic erasers on the bathroom sinks to get some of those grey marks out of them (they work great), there was also toothpaste on the side of our bathtub and I found a earring back on the floor oh also make sure you're dusting all the picture frames tops and bottoms of them I found a few of them that were pretty dusty. Other than that the stay was nice and staff was friendly. Sorry I was a housekeeping manager at a hotel for a few years and it's just habit to look for these things.
Comment from Hotel Management
Aug 18, 2016 by joe , Hotel Management
I appreciate you taking the time to share your experience regarding your stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests. Thank you for staying with us, and we hope to have an opportunity to serve you again. Joe Isernia General Manager
1 out of 5
by A verified traveler from Independence, Oh

Posted Aug 1, 2016
The staff was nice and that is where it ends. The hotel is in need of some major updates. Its dirty, you can tell only surface cleaning takes place as there are stains and major dust build up on and around the walls. The carpet was wet and began to smell like mildew. I was awaken at 3:40 am by guest who was smoking weed in what seemed to be the hall. A raccoon was in a trash can outside. I would never recommend this place to anyone EVER. The staff was pleasant and thats all
4 out of 5
by A verified traveler

Good location. Shuttle available from airport.

Posted Jul 24, 2016
Convenient check in and check out. Manager was very gracious and helpful in solving a transportation issue.
Comment from Hotel Management
Jul 25, 2016 by joe, Hotel Management
Thank you for choosing the Crowne Plaza Cleveland South Independence and thank you for your review, your feedback is very important to us. Customer service is paramount to us; we are pleased to learn you found our staff friendly and accommodating. Thank you again for staying with us and please let us know next time you will be visiting, we would love to have the opportunity to welcome you back for another great experience. Joe Isernia General Manager
3 out of 5
by Wendy

Posted May 29, 2016 on Hotels
The hotel was alright, but it had no mini fridge in the room to keep left overs, or drinks cold. There are no foam pillows at all, as I'm allergic to feather pillows, and that's all they had after even asking at the front desk like I have at other hotels! The room was dusty, another of my allergies to add to the nightmare of trying to breathe. The food however was good, and reasonably priced.
Comment from Hotel Management
by Joe Isernia, Hotel Management
We sincerely appreciate you taking the time to share this review. I would like apologize that the experience you had did not meet the high standards we have set for ourselves at the Crowne Plaza. I will be sure to address these issues with our team and hope that you will allow us the opportunity to serve you again. Joe Isernia General Manager
5 out of 5
by Kelvin from Columbus

Great Stay!

Posted May 29, 2016 on Hotels
I wanted to stay at a nicer hotel for my birthday. It was very nice and comfortable.
Comment from Hotel Management
by Joe Isernia, Hotel Management
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated. Joe Isernia General Manager
2 out of 5
by Tonya

Posted May 23, 2016 on Hotels
I was very displeased with my stay the room wasn't clean to my standard, toilet was broke, water pressure was very low hard to take a shower never had this problem before when I stayed at this hotel ,not sure if I would stay agian.
Comment from Hotel Management
by Joe Isernia, Hotel Management
Thank you for taking the time to share your experience concerning your recent stay with us. I apologize that our hotel did not meet your expectations. Please be assured that we appreciate your feedback and this matter is being looked into. We hope to have another chance at hosting you should your travels bring you back to Independence Ohio. Joe Isernia General Manager
5 out of 5
by Sarah

Posted May 16, 2016 on Hotels
Comment from Hotel Management
by Joe Isernia, Hotel Management
Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests. Each survey we receive is reviewed and shared with every associate in an effort to improve the service and accommodations that we provide our guests. We thank you for your candid feedback, and hope that you will choose to stay with us should you visit the area again. Joe Isernia General Manager
5 out of 5
by Brandon

Posted May 16, 2016 on Hotels
Comment from Hotel Management
by Joe Isernia, Hotel Management
Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit a “Home away from Home” by providing the best comfort, the friendliest service and the best of amenities. Joe Isernia General Manager
4 out of 5
by Michael from Greenville, PA

Annual Show

Posted May 16, 2016 on Hotels
The parking lot was dimly lit at night and out of view. I was not provided with a receipt upon checkout; was told it would be sent via email but never received it.
Comment from Hotel Management
by Joe Isernia, Hotel Management
Thank you very much for taking the time to write a review of your stay at Crowne Plaza Cleveland South Independence. We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future! Joe Isernia General Manager
4 out of 5
by Henri

Posted May 16, 2016 on Hotels
Comment from Hotel Management
by Joe Isernia, Hotel Management
On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit us again soon and if there is anything I can do personally to assist with a return visit, please do not hesitate to contact me. Thank you for taking the time to share your positive experience with us. Joe Isernia General Manager