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Reviews of Quality Inn

2.5 out of 5
Quality Inn
7233 Engle Road, Middleburg Heights, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 135 reviews" "
Rating 8 - Good. 46 out of 135 reviews" "
Rating 6 - Okay. 17 out of 135 reviews" "
Rating 4 - Poor. 6 out of 135 reviews" "
Rating 2 - Terrible. 2 out of 135 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estaba bien, solo un inconveniente, pero rapido lo resolvieron.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for giving us the privilege to host your stay. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricing very reasonable.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for the amazing 5-star rating. We're delighted to hear that you found our hotel comfortable and affordable. We appreciate your feedback and look forward to welcoming you back soon!

10/10 Excellent

Latoya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at an Inn and I didn't know what to expect. It was nice, nothing fancy, but for what we paid for it is what I expected. Had to stay in a handicap room because they were booked, but it was ok. Enjoyed the movies on the cable channels. The staff was very nice and accommodating. Even though breakfast was simple, it was one less bill and free parking was a bonus. Lots of food options, free parking, and no bugs, I would definitely stay again.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 17, 2024
It is really heartwarming to see such a wonderful 5-star rating. We are feeling blessed to have you as our guest. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your 5-star review! We truly appreciate you taking the time to rate your experience. Our team is looking forward to serving you again soon!

2/10 Terrible

Eboni

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
We are sad to see this rating. We never want our guests to go back with an unpleasant experience. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Oswaldo

Traveled with family
Liked: Staff & service
Disliked: Amenities
Check in process was quickly. The room has smell a smoke and we want not smoking. Also the hotel was in remodeling and they didn't tell after the check inn.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 20, 2024
Thank you for the 5-star rating. We do apologize for the inconvenience you experienced. We hope to serve you again soon!

8/10 Good

Arvind

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for choosing us for your recent stay. We appreciate your feedback and we look forward to welcoming you back in the future!

8/10 Good

BONNIE

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff are so friendly! Awesome men!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for taking the time to leave us a review. It is very heartwarming to see that our team has left a great impression with our guests. Hope to see you soon!!!

8/10 Good

Jana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff and generous: lots of food at breakfast
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you for choosing us for your recent stay. We are so glad we were able to provide you with such a wonderful experience. We look forward to welcoming you back.

10/10 Excellent

Colby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk worker was very nice & even made sure I had a bottom floor room since we traveled with kids. He even gave me other things to do in the area since we came for the Zoo. Rooms are recently remodeled.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
It is really heartwarming to see such a wonderful 5- star rating. We truly appreciate you taking the time to rate your experience. Our team is looking forward to serving you again on your future travels.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great and they made the difference in making us feel well cared for at this stopover!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you for the incredible. We are so glad we were able to provide you with such a wonderful experience. Our team is looking forward to hosting you again soon!

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to add.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you so much for giving us the privilege to host your stay. We would love to see you back on your next trip to the area!

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 8, 2024
It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our team is looking forward to serving you again on your future travels.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable, friendly staff. Cannot beat the price for the accommodations. An older building but well kept. Great breakfast included. Highly recommend!!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 5, 2024
Wow! What a wonderful review and excellent 5-star rating. We truly appreciate your business and your trust in us. We are looking forward to hosting you again soon!

4/10 Poor

maria gabriela

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything works well for me!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our team is looking forward to serving you again on your future travels.

6/10 Okay

Suzanne

Stayed 1 night in Mar 2024

8/10 Good

Michael

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities
The hotel clerks are great! They work hard to help with the food also. Very nice breakfast
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
It is so wonderful to see that we were able to provide you with a such a great experience. We would love to see you back on your next trip to the area!

8/10 Good

Jing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights. The facility is clean and quiet; however, I was shackled to find out they are not cleaning my room for the second day of stay. Perhaps they are trying to save money by not cleaning your room for the whole duration of your stay, which is ok, even is not ideal. We probably stay there again.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Thank you for choosing us for your recent stay. We apologize for the inconvenience you faced. We do not offer housekeeping daily, it is upon request. We apologize if you were not made aware of this at check-in. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Excellent

Angi

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Noisy doors. Breakfast was basic but great.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. Hope to see you very soon!

10/10 Excellent

Steven or Stephanie

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not our first stay here and hardly our last. We enjoy the staff and the property immensely.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Wow! What a wonderful review and excellent 5-star rating, we truly appreciate your business and trust in us. I am very happy to hear that this is not your first time nor the last time staying with us. We look forward to seeing you next time!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for your 5-star rating. We are truly blessed to have you as our guest. We look forward to hosting you again soon.

6/10 Okay

Robert

Stayed 4 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for giving us the privilege to host your stay. We would love to see you back on your next trip!

8/10 Good

Rachel

Business traveler
Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for choosing us for your recent stay. We appreciate you taking the time to rate your experience with us. We look forward to welcoming you back soon!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for giving us the privilege to host your stay. We would love to see you back on your next trip to the area!

10/10 Excellent

Carolyn

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, comfortable beds.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our team is looking forward to serving you again on your future travels.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was so nice; room is decent but floor could use washing.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for giving us the privilege to host your stay. We appreciate the 5-star rating and your feedback regarding the dirty floors have been forwarded to our housekeeping team.

10/10 Excellent

Mykola

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Thank you for your 5-star rating. We are feeling blessed to have you as our guest. We are looking forward to hosting you again soon.

10/10 Excellent

Lorenzo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Room was great, had cigarette smell but could deal with it.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 2, 2024
It is heartwarming to see such a wonderful 5-star review. We truly appreciate you taking the time to rate your experience. Our team is looking forward to serving you again on your future travels.

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and it was easy to find.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you for the kind words about our staff and for leaving us a good review. We hope to see you again soon.

10/10 Excellent

Sumeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and well managed
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you for taking the time to leave us such a wonderful review. We truly appreciate it and we hope to see you again soon!

8/10 Good

Krystina

Traveled with partner
Liked: Cleanliness, staff & service
It was good enough
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for taking the time to leave us a review. We hope to see you again soon.

8/10 Good

Darshan Dilip, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable stay. Easy checkin and checkout. No complaints at all.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for taking the time to leave us a review. We are glad you found your stay to be comfortable. We hope to see you again

8/10 Good

JoAnn

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you so much for giving us the privilege to host your stay. We wish you a pleasant stay in the future as well.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy and felt safe
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for taking the time to leave us such a great review! We hope to serve you again soon!

8/10 Good

Jeffrey

Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Thank you for taking the time to leave us a review. We hope to see you again!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service
The mirror was filthy. The hair in the bathroom looked like tumbleweeds. No toilet paper - not even an empty roll. Bed was clean. I like to think someone got the room 1/2 cleaned and was distracted. They offered to give me another room but it was 3 am and I had already unpacked.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for taking the time to leave us a review. We apologize for the inconvenience faced by you. This has been forwarded to our housekeeping team so that they can use your feedback to make the necessary changes moving forward.

10/10 Excellent

Donald

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Wow! What an excellent 5-star rating, we truly appreciate your business and your trust in us. Hope to see you again soon!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you for taking the time to leave us a review. We appreciate your business and we hope to serve you again soon.

10/10 Excellent

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Thank you for taking the time to leave us a review. We look forward to serving you again!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable and the room was spacious. There were some cosmetic items with the walls, a burn hole in the chair, and toothpaste residue in the sink. It was late and I had my disinfecting wipes with me, so I did not bring the toothpaste residue to the attention of the front desk. Very quiet stay and easy access to I-71.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Thank you for taking the time to leave us a review. We truly apologize for the inconvenience that you faced with your room conditions. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.

10/10 Excellent

rokiya

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe, quiet, convenient, great customer service
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Thank you so much for leaving us a review. We hope to see you again soon!

6/10 Okay

Jonathan

Stayed 3 nights in Feb 2024
Response from General Manager on Mar 21, 2024
Thank you for taking the time to leave us a review. We would love to see you back on your next trip to the area!

8/10 Good

richard

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 8, 2024
Thank you for taking the time to leave us a review. We hope to see you again soon!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Thank you for taking the time to leave us a review! We hope to see you again soon!

8/10 Good

Jonathan

Stayed 1 night in Feb 2024
Response from General Manager on Mar 20, 2024
Many thanks for the great review. We are pleased that you enjoyed your stay with us. We look forward to having you back in the future.

6/10 Okay

Wafaa

Liked: Staff & service
Na
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole Preferred name is Tennyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and accommodating. Breakfast was simple but tasty. If we were running a bit late in the morning and phoned down to the front desk they would hold breakfast a little later for us. Will definitely be going back! Staff was super attentive to our needs.
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 1, 2024
Thank you for taking the time to leave us a review. We appreciate the kind words and we look forward to seeing you next time!!!

8/10 Good

Aanchal

Traveled with partner
Liked: Staff & service
The property location is closer to the airport. It is also perfectly located in the area where you have other hotels and restaurants at walkable distance. The rooms were big enough and decent looking. Except the bedding looked a little shabby and some of the furniture were damaged. Overall stay was comfortable and quiet. Would recommend if you are on budget travel and need one/two night stay.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Thank you for taking the time to leave us a review. We apologize for the inconvenience you faced with the room not being up to your standards. We do hope to see you again soon!