Ratings based on 1,916 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Mar 13, 2017 on Hotels
Good price for the area and suited our needs. Close to all the arenas and stadium.
Comment from Hotel Management
Mar 16, 2017
Thank you for your feedback. We are pleased to hear that our rates and location were suitable for you. We look forward to your next visit. Thanks again!
5 out of 5
by Jiehua

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017
We really appreciate the 5 star rating. We work to hard make every guest experience a great one and we are pleased to have met that goal. We look forward to seeing you again in the not so distant future.
4 out of 5
by Judy

Posted Mar 7, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017
Thank you for rating your experience. Our goal is to provide the best guest service experience possible and we are pleased to have met your expectations. Thank you so much for your feedback and we look forward to seeing you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Unexpected fees

Posted Mar 6, 2017
I will give it a 3 all around, all but 200 a night an don't get as much as a complimentary Apple or orange in the morning..3.00 for small glass orange juice
Comment from Hotel Management
Mar 16, 2017 by Kristina W-Guest Services Manager. , Hotel Management
Thank you for your feedback. I am very sorry that you were disappointed with your experience. We work hard to provide the best service and accommodations possible and it is unfortunate to hear that we did not achieve that goal. We do hope that you give us another opportunity to make it right in the future. Thanks again!
4 out of 5
by douglas

Posted Mar 5, 2017 on Hotels
Just slept there. In and out in 9 hours. Young woman at check-in very helpful. She helped me get free overnight parking at the meters.
Comment from Hotel Management
Mar 16, 2017
Thank you for rating your experience. I am very glad to hear that you had a great experience, although your stay was very short. We do hope you come back to visit our hotel very soon.
4 out of 5
by A verified traveler

Posted Mar 3, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017
Thank you for taking the time to rate your experience with us. Our goal is to provide 100% guest satisfaction and we are pleased to have met your expectations. We look forward to you next visit,
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to lake

Posted Feb 27, 2017
The hotel is just beside Rock and Roll Museum. There are restaurants near by the hotel within walking distance. My room was on the lake side. The only issue was I could hear "train" or "subway" ringing all the night. I woke up several times. My friend got a room not having lake view. My friend told me the room he had was quiet and he did not hear the ringing for the "train" or "subway".
Comment from Hotel Management
Mar 16, 2017 by Kristina W-Guest Services Manager. , Hotel Management
Thank you for your feedback. We are very sorry that your stay was less than enjoyable due to the outside noise. We do hope that your stay on property was a good one. Thanks again for your feedback and we hope to see you again in the future.
4 out of 5
by A verified traveler

Posted Feb 27, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017
Thank you for rating your experience with us. Our goal is to provide the best service and accommodations possible and we are pleased to have met that goal. We look forward to your next visit with us. Thanks again!
5 out of 5
by Karl

Posted Feb 26, 2017 on Hotels
Walking distance to a lot of places
Comment from Hotel Management
Mar 16, 2017
Thank you so much for the 5 star rating, We are very pleased to hear that we have met our goal of exceeding your expectations. We look forward to your next visit with us. Thanks again!
4 out of 5
by Joseph

Posted Feb 26, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017
Thank you for taking the time to rate your experience. We are very pleased that you enjoyed your stay with us. We do hope to see you again soon. Thanks again!