Ratings based on 1,165 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveler
Great amenities
Posted Sep 24, 2016
Pros: Managers reception
Cons: Better signage when trying to locate the hotel
Enjoyed the manager's reception in the evening. Breakfast was great. Helpful staff!
by A verified traveler from Lebanon
Nice hotel if you have a car.
Posted Aug 26, 2016
Pros: its architecture is good
Location: It is a bit far from the downtown but if you have a car it is only about 15 minutes away for a much cheaper price.
It was a good deal however we were a family of 5 and we had only ne bathroom.
by A verified traveler
convenient once you figure out the entrance
Posted Aug 21, 2016
Pros: Friendly and helpful staff
Cons: Quality of food at at breakfast.
Location: Complicated entrance off Rockside road, but you figure it out it is great.
Serving of breakfast could be a little better, quality of food below average, need some attention. Overall it was a very good place maybe I was there on a Friday and Saturday so there were bunch of kids running around creating wet puddle of water from the pool. Staff was very nice and helpful.
by Lucas from Akron
Someone else's non-stop party
Posted Jun 28, 2016 on HotelsEverything was great except on the second night the room next to ours was having a party. We called after 11pm the first time to ask for them to quiet down, but nothing changed. The next room was not only loud but banging the wall which shook the whole bed. Our trip was supposed to be a romantic getaway, but obviously the noise put a huge dent in this. We complained two more times until after 1am. We did wind up getting a refund for the second night but would have rather spent quality time with my wife.
by Jean from LaGrange, OH
Hilton Isn't All It's Craked Up To Be
Posted Jun 19, 2016 on HotelsWell, check in took forever. Staff was nice, but slow to respond. For example, we had almost no toilet paper at check in. We called 3 times for more (ending up running out the evening of check in) and didn't get any until after the 3rd call 2 hours before check out. I'll add, at 4am there was no one take our 4th request. The wifi is not free, it is rather expensive for anything you can stream with and even after paying I didn't have the speed to stream Netflix on my computer. The sound proofing is not great and I could hear a crowd in the lobby from my 5th floor room with the door shut to the back bedroom at 11:00 PM at night. You'd think staff would quiet them down.
Overall, not a good stay. I've stayed with Embassy Suites several times before and this will be the last. Due to the wifi issue alone, this will be my last time with Hilton. Ridiculous.
by melissa
Posted Jun 15, 2016 on Hotels
by Sandra from East Amherst, NY
Great hotel, great price, awesome breakfast
Posted Jun 11, 2016 on HotelsWas in town for in Indians game. A very nice hotel for 5 of us that was a short drive from the stadium and had plenty of stuff around us to do afterwards. Breakfast was great!
by A verified traveler
Great stay!
Posted Jun 6, 2016 on HotelsWonderful stay.
by Norberto
Posted May 24, 2016 on Hotels
by Matthew from NC
Good, but not up to Embassy standards
Posted May 17, 2016 on HotelsThis hotel was acceptable, but all aspects seemed subpar in light of what we've come to expect from Embassy Suites. We'll continue to stay at other locations.