You have to call and ask for utensils, pans, glasses, and even the coffee maker! VERY DISAPPOINTED! I stayed at other suites and they had a living room and bedroom and full kitchen fully stocked with everything including dish soap to do your dishes with. I thought getting a suite was going to be like the other hotel (Hawthorn). The staff was great but will not choose one of these again.
Comment from Hotel Management
Oct 29, 2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am sorry to hear that you were very disappointed. In response to your feedback, I would like to mention that we introduced our "Customize your kitchen" program to allow our guests to request what will fit their needs for their length of stay. Also the removal of the dishes ensures that they are clean and sanitized properly. We understand that this may potentially be an inconvenience to some of our guests, this is why we have designed the program to be hassle free to you and we deliver the items straight to you, and upon departure just simply leave the items in the room. I apologize if this was not communicated to you at check in. We continually work to improve our hotel, so I really appreciate your comments and feedback. I will use them to continue to coach our staff. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.