Dear Mark, Thank you for sharing your experience. We apologize for any inconvenience caused by the unavailability of breakfast. Your feedback will be shared with our team for future improvement. We also regret the odor issues in your room and appreciate you bringing this to our attention. We will ensure thorough cleaning by our housekeeping team. We're committed to enhancing our services and hope to provide you with a better experience in the future.Sincerely,Hotel Management

Due to Solar eclipse, Guardians opener and several other area events we were overbooked by the third parties. We apologize for the inconvenience and are working with our partners to prevent this in the future.

We have no Russian Girl on staff? It is policy to exchange towels. Our bath towels are standard bath towel size.

We apologize for the missed housekeeping. We are working with new staff members to get them up to par. We appreciate your feedback so that we may improve in the near future.

Thank you! we look forward to serving you in the near future!

Any info on which particular room/area is appreciated. TY, for your feedback.

Thank you Crystal!!!

Dear James, We are truly sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for the cleanliness issues you encountered in your room. This does not reflect the high standards we strive to maintain. We understand the importance of a clean and comfortable environment and regret falling short on this occasion. Your feedback is invaluable, and we are taking immediate steps to address these concerns and ensure that our rooms meet the expectations. We want to invite you to give us another chance to provide you with the exceptional stay you deserve. We appreciate your understanding and hope to welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Monique, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening about the cleanliness and maintenance issues you encountered. Please know that this does not reflect the standard of service we strive to provide. We're committed to addressing these concerns promptly and thoroughly to ensure a more enjoyable experience for our guests in the future. Your feedback is invaluable to us, and we will use it to improve our services. We hope you'll consider giving us another chance to provide you with a better experience. Your satisfaction is our top priority, and we look forward to the opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Verdi, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Thank you! We appreciate your review. We look forward to serving you again soon.

We strive for Fives! Let us know what we can improve upon- Thank you!

Dear Sarah, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the issues you encountered during your stay. Your feedback is important to us, and we will address the cleanliness concerns to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Jessica, Please accept our apologies for the inconvenience and disappointment you experienced with us. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in the areas you outlined. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely,Hotel Management

Dear Amanda, Thank you for your feedback regarding your stay at our hotel. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconveniences you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management

Dear Jane, Thank you for your gracious review of Extended Stay America. We are glad that you were pleased with your spacious and clean room. We are thrilled that your overall experience was positive, and we hope to welcome you back in the near future!Sincerely,Hotel Management

Dear Eric, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

We strive for 5's. Any details on why your visit was not up to par would be appreciated.

Mercedes thank you for the feedback. We wish all reviews to be a "5 out of 5". Our rooms are inspected by a quality inspector and we strive to provide clean and comfortable rooms for everyone.

Thank you for the kind review. We look forward to serving you soon!

Thank you for your Review! We look forward to seeing you again soon!!

We strive for Fives! Let us know what we can improve upon- Thank you!

Dear Rohan, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted room not meeting your expectations and for the inconvenience caused by switching multiple rooms. Also, we regret the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for.Sincerely,Hotel Management

Ty for your kind review. We look forward to serving you for your next stay! Have a great day!

We would love to hear feedback on how we missed the mark in providing you a "5" for your review. We strive to hit that mark for each and every review.

Dishpacks/silverware are available free upon request. The other extended Stay off of Grayton road charges for their dishpacks. We have it posted in several areas by the front desk and inside each room that it is free upon request. We also have vending by the front desk area.

We strive for Fives! Let us know what we can improve upon- Thank you!

We strive for Fives! Let us know what we can improve upon- Thank you!

Dear Louis, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

I would like to receive some feedback as to why your stay was only a one star. We strive for a 5 star stay for all of our guests.

TY for your feedback. We appreciate your comments regarding our "Grab-n-Go" breakfast offerings. We are thankful that you found your stay as a good value. We look forward to seeing you again soon!

Thank you for your feedback!

Thank you so much! We look forward to serving you again soon!

Thank you so much! We look forward to serving you again soon! We review greetings and customer service at all of our huddles and strive to provide a pleasant experience.

Dear Natalie, Thank you for choosing Extended Stay America for your visit. We are glad that you found your stay pleasant, except for a few issues. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Shokeise, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

We apologize for there being a lack of a sheet. We constantly review guidelines with housekeeping and the inspectors of each room.

Thank you so much! We look forward to serving you again soon!

Thank you so much! We look forward to serving you again soon!

Thank you for your feedback! We are glad your stay was a "10". We look forward to serving you in the future!

Thank you for the positive feedback! We look forward to serving you again soon. Have a great day!

Thank you so much! We look forward to serving you again soon! We are gradually replacing mattresses on a monthly basis.

Dear Natalia, We genuinely apologize for the multiple issues you encountered during your stay. Cleanliness and functionality are top priorities for us, and we regret that we fell short in these areas. Your feedback is invaluable, and we will address these concerns promptly to prevent similar occurrences in the future. Regarding the breakfast, we understand your disappointment, and we will review our offerings to ensure a more satisfying experience. We appreciate your patience and hope to provide you with a much-improved stay in the future. If there's anything else you'd like to share, please don't hesitate to reach out.Sincerely,Hotel Management

We strive for 5/5 for everyone please share what was not up to par for you on your stay. Thank you!

Dear Cynthia, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us. We regret any delays you faced upon arrival and the issues with the unpleasant odors in the lobby, elevator, and your room. We take these matters seriously and will address them with our team to ensure improvements. Regarding your concerns about customer service and accommodation for individuals with disabilities, we appreciate your insights and will work towards enhancing our services. We hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Eleanor Frazier, We're delighted to hear that you found the room type at Extended Stay America to your liking! Providing a positive and comfortable experience for our guests is our goal. If there's anything else you'd like or any specific features you prefer in your room, feel free to share, and we'll strive to make your future stays even more enjoyable. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another positive experience!Sincerely,Hotel Management