The front office manager didn't fill out the correct paperwork and at 12am I had someone knocking at my door and then my room got a phone call...I was so creeped out I called the front desk from my cell and they told me they messed up the paperwork and didn't know I was in the room. The front desk lady said she was sorry. Then at 7am I heard knocking at my door again and as I was waking up yelling "Hello I'm still in here" the front desk attended opened my door while I was still in bed. He immediately said sorry and walked out. WHAT THE HECK PPL COMMUNICATE WITH YOUR STAFF AND GET YOUR PAPERWORK DONE CORRECTLY! Knowing they came into my room without permission freaks me out
Comment from Hotel Management
Jun 11, 2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used our comments as a training tool to coach our front desk staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.