Ratings based on 494 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from IL

Nice hotel and very clean.

Posted Aug 17, 2015
We stayed there for two nights and it was a great experience but the only thing we didn't like was that breakfast not included and we had to pay for the continental breakfast which was like $10 per person.
4 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

Posted Aug 11, 2015
Staff great! Shower drain in room plugged and required repair. This was done in timely fashion. They shuttled. They shuttled us back and forth from light rail station for no charge. Had fees for phone use that was unclear from the outset. Took 50.00 "incidentals" fee at outset that was not publicized. Not sure of that was them or Expedia. They did refund this money but ot would have been nice to know.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Quiet hotel

Posted Aug 11, 2015
Pros: It was quiet and comfortable. The adjustable firmness of the mattress was a nice touch
Cons: Nothing that comes to mind
I had booked this hotel at the last minute because we had to stay in Cleveland an extra night. I was surprised at the amenities and how quiet the hotel was. Although we were near the airport we didn't hear any noise.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place to stay

Posted Aug 10, 2015
The staff was wonderful. We checked in late and we were greeted with a smile. Everything was ready for us and in a few short minutes we were in our room. The room was great and clean. It was nice to have cold waters waiting in our room for us. They were very kind to us during our stay. We will definitely be staying there on our next trip to Cleveland!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Discoving Ohio!

Posted Aug 3, 2015
Pros: Comfortable, clean, nice ambiance
Cons: bathroom cleansiness
Wonderful and comfortable stay at Hilton while discovering Cleveland!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Very convenient to Cleveland Airport

Posted Aug 3, 2015
Pros: Clean bright rooms
Stayed overnight between visiting relatives. Convenient location between the two.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2015
Clean, quiet, and very comfortable. From checking in to moving out, all went smoothly and the staff was anxious to be of help.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, Fl.

Housekeeping

Posted Jul 20, 2015
Pros: Convenient location and generally we like Hiltons and Hilton Garden Inns.
Cons: Friendlier staff, better housekeeping
Location: Cleveland is looking wonderful these days and much is being changed and added to the city. Worth a visit.
When we first attempted to check in they couldn't find our reservation on Thursday afternoon. Then we checked in and then we went to visit friends. We had traveled in the morning and sat in the sun and played with grandkids for several hours. We returned to the hotel and took showers. We took showers in the morning as well. We left our towels on the floor so that we could have fresh towels for the next day. We left our room at 11:20 am to go to a family party and returned to our room about 10 pm. It had never been cleaned and we had a pile of wet towels on the floor. I called the front desk and new towels were delivered with no apologies. The next day we left the hotel at 8:30 am and returned about 10 pm. However, during this time the key cards on the room were deactivated and we couldn't get in the room. We were carrying items and trudged downstairs carrying all our items to get our keys activated. Fortunately, the room had been cleaned. We do consider housekeeping to be a part of what we pay for during our stay. This was disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Waukesha,Wi.

Room Experience

Posted Jul 19, 2015
Pros: Friendly staff.
Cons: Nothing
Location: One night stay after traveling all day, did not go out sightseeing.
Room was clean,quiet and bathroom was spotless.Staff helpful connecting wifi to my tablet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel stay

Posted Jul 14, 2015
Pros: Beds, pillows, nice big bath towels, very clean hotel with very pleasing staff.
Cons: The business center was very small. Could have used more room and even on a Sunday evening both computers were being used continually.
Loves the beads and pillows. They had both firm and soft pillows and two of each on the bed. The beds were also adjustable so you can get the most comfort out of your stay. The room was big and comfortable. The breakfast was expensive and really didn't provide anything above and beyond what some hotels may offer as included. The internet connection was good even with the free version. Over all great stay.