Lobby

Reviews of Hilton Garden Inn Cleveland Downtown

3 out of 5
Hilton Garden Inn Cleveland Downtown
1100 Carnegie Ave, Cleveland, OH

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1006 reviews" "
Rating 8 - Good. 268 out of 1006 reviews" "
Rating 6 - Okay. 170 out of 1006 reviews" "
Rating 4 - Poor. 113 out of 1006 reviews" "
Rating 2 - Terrible. 67 out of 1006 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and convenient location.
Stayed 2 nights in Mar 2024

4/10 Poor

Jesse

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Julie

Traveled with family
Disliked: Property conditions & facilities
Everything squeaked, pillows were awful, room smelled.
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer, Sandusky

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ojay
Stayed 1 night in Mar 2024

10/10 Excellent

Bridget, South Orange

Great staff; very clean and convenient
Stayed 1 night in Mar 2024

8/10 Good

Marika, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. The property is clean. They have decent breakfast and you can order your own. I would definitely stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Desiree

Traveled with group
Liked: Cleanliness, amenities
Made my concert experience easy
Stayed 1 night in Feb 2024

10/10 Excellent

Don

Stayed 1 night in Feb 2024

8/10 Good

Shanquilla

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient
Stayed 1 night in Jan 2024

6/10 Okay

Katie

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Brant

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Lobby was nice but when we got in the elevator the floor was very dirty and then when we got off the elevator the hallway floor needed swept. The room was dated and was a bit dirty.
Stayed 1 night in Feb 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very friendly and helpful
Stayed 2 nights in Feb 2024

10/10 Excellent

Charlee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 1 night in Feb 2024

8/10 Good

Bethany

Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really cool and the burger at Harveys was delicious. Perfect hotel to stay at for madonna concert.
Stayed 1 night in Feb 2024

10/10 Excellent

Natalie

Absolutely love the city view, rooms were pretty clean and nice, thing I didn’t like was how filthy the hot tub was. It should be cleaned at least one to two times a day. But overall great custom service, and I would definitely stay here again and recommend it.
Stayed 1 night in Feb 2024

2/10 Terrible

Christina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was awful. We found so much mold in our room that we actually barley even slept because we were so concerned about it. The front desk staff were awful and just said “oh” didn’t offer to change our room. Would tell everyone to stay away from this hotel
Stayed 1 night in Feb 2024

4/10 Poor

Terrence

I wouldn't park here. Three cars got broken into about an hour before I arrived. They were all parked n the hotel's supposedly "secure" lot that you have to pay $20 for! It's not secure.
Stayed 1 night in Jan 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from the desk in the evening to the service staff, to other staff we had seen in passing, to morning staff during checkout: every single one noticed us, acknowledged us, was helpful and kind, they had coloring things, puzzles, and a toy monster truck for my kiddos. The kids ate breakfast for free. The only part was the parking situation with the texts, the camera not noticing the license plate, but the manager was eager to help us and we were able to see a show and be back in the time allowed for parking overnight and after check out without extra fees. We had a great stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Tatum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bryn

Stayed 1 night in Dec 2023

10/10 Excellent

Carmen

2/10 Terrible

Doug

Stayed 1 night in Dec 2023

4/10 Poor

Amy

Traveled with family
Calling a bed a king when it isn’t .. isn’t how it works.. when one pays for a king room they want a king bed.
Stayed 1 night in Dec 2023
Response from James on Dec 29, 2023
Looking at your reservation, the room you booked was a king size bed. I do apologize that you feel like the bed was smaller but all of the king beds are the same sizes.

10/10 Excellent

Chavonne

Stayed 2 nights in Nov 2023

6/10 Okay

William

Traveled with partner
Had a good location to E. 9th street events. The Garden is a average place to stay, very dated.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Gregory

Stayed 2 nights in Dec 2023

8/10 Good

Flora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. The area wasn’t very clean
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Malachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Vinnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from James on Dec 12, 2023
Thank you for the feedback! Hope the next time you are here, will be a better experience for you!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jacob

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff tried to act like i was in the wrong for asking for a room with A.C. because mine didnt work. Told me i should have stayed in a nicer part of town and that the room wasnt even hot.
Stayed 1 night in Dec 2023

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here each time we come to Cleveland and can't imagine staying anywhere else. The staff is very friendly and helpful. The location is perfect! Walking distance to a lot but also within a small driving distance to the rest.
Stayed 3 nights in Nov 2023

8/10 Good

Melissa

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice night
There was popcorn pieces on the floor. I would maybe suggest taller toilets. It was a very nice hotel. You can tell is is a older building.
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very close to the sport and entertainment venues in Cleveland. Dining staff was very pleasant and helpful. Breakfast was not included and our sink didn’t drain.
Stayed 1 night in Nov 2023

10/10 Excellent

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly. I didnt expect the hotel to be so outdated, but it was fine.
Stayed 1 night in Nov 2023

6/10 Okay

Erika

Traveled with family
Liked: Cleanliness, staff & service
We stayed in a suite that was spacious for our group of five. There was only 2 sets of towels, so had to go down to the desk to request 3 more. Parking situation was annoying. Parking is right on property in a lot behind the building. Parking logistics are not well explained. Many people had trouble figuring it out. One night we sat in a line out to the road waiting to park, had to call the desk to send someone outside to help. Had to text to get in the lot, even though paid ahead at desk, then received text messages all weekend asking for my credit card info (do not give, it's billed thru hotel). Couldn't get out of lot the morning we checked out (I'm guessing our license plate was discontinued right away upon checkout, even though it takes a few minutes to walk to your car from the checkout desk and drive out of the lot), so the front desk had to open gate for us. Nice there was a Keurig in the room, but could've used some regular coffee, only supplied with decaf coffee and tea. The pool was nice for the kids. Breakfast was good, cost not included with room, but still worth it in my opinion.
Stayed 2 nights in Nov 2023

10/10 Excellent

Antolene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed are stay
Stayed 1 night in Nov 2023

10/10 Excellent

charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Audrey

Traveled with family
Liked: Cleanliness, room comfort
Nice enough.....
For a Hilton, I expected a little bit more, but it was fine. We were given a room to check into and when we walked in, it wasn't ready yet. They gave us a different room that was propped open with the night lock bar, TV on, and drawers open. We assumed housekeeping was done? It was disappointing not having breakfast included in the price, but there was a great coffee place across the street. The bed was comfortable, I will give credit for that. We stayed in town for a Cavs game so the proximity was what we paid for.
Stayed 1 night in Oct 2023

4/10 Poor

Evie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only spent one night which was close to Rocket Mortgage Fieldhouse for the Eagles concert. Was a perfect location to walk to the venue. Nice place to stay with easy access to several places to visit.
Stayed 1 night in Oct 2023

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay.
Stayed 1 night in Oct 2023