Ratings based on 1,963 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, exceptional staff.

Posted May 24, 2017
We always stay at the Hilton Garden Inn. It never fails.
Comment from Hotel Management
May 24, 2017 by Gregory - Rooms Division Manager, Hotel Management
We appreciate your loyalty to our property! We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
Good price for a nice hotel and good location courteous staff
Comment from Hotel Management
May 24, 2017 by Gregory - Rooms Division Manager, Hotel Management
Thanks for the feedback. We're glad to hear you enjoyed our hotel and especially our staff. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Posted May 19, 2017
Pros: The staff and the up to date and very clean rooms.
Cons: Not much.
Location: The hotel is a block from the Cleveland Indians baseball stadium and a mile from the Rock and Roll Hall of Fame.
I had a wonderful three day stay at this hotel. The staff was amazingly helpful and courteous and the room and hotel we spotless. As someone who travels frequently this hotel was a pleasant surprise. It is located right in Cleveland near lots of restaurants . We went to experience the Rock and Roll Hall of Fame and the staff arranged a free shuttle service to and from the Hall of Fame on our time schedule. A great overall experience. Thank you.
Comment from Hotel Management
May 24, 2017 by Greg - Rooms Division Manager, Hotel Management
Thanks for the wonderful review. We're glad to hear you enjoyed our hotel and the city of Cleveland. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great proximity to the ballpark!

Posted May 19, 2017
Had a great stay! Breakfast was great too! So close to Progressive field and the Q!
Comment from Hotel Management
May 24, 2017 by Greg - Rooms Division Manager, Hotel Management
Nice picture - we love the view of Progressive Field from our hotel too! We're glad you had a great stay and we hope to welcome you back on your next trip to Cleveland.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
Very pleased very nice close to attractions would stay again
4 out of 5
Recommended
for Everyone
by A verified traveler

Just a Foul-tip from Prog Field

Posted May 15, 2017
Perfect for out-of-towners wanting to take in a Tribe game. And just a short stroll down to Playhouse Sq as well.
Comment from Hotel Management
May 24, 2017 by Greg - Rooms Division Manager, Hotel Management
Nice picture! We love the view of Progressive Field across the street as the sun sets. We're glad to hear you had an excellent stay.
2 out of 5
by A verified traveler from Fort Gibson, Ok.

Not as expected

Posted May 14, 2017
Loud room next to elevators. Old mattress that had deeply sunken in spots on each side. Very less than professional front desk staff at night. And the shuttle service, well allow plenty of travel time to destination and plan on waiting a long time to return to hotel. All in all if I would have known ahead of time I would have chosen a different hotel. I'll never stay at this location in the future.
Comment from Hotel Management
May 24, 2017 by Greg - Rooms Division Manager, Hotel Management
We're so sorry to hear your experience wasn't as expected. We do apologize for the frustration and inconveniences you experienced. We do hope you'll reconsider our hotel as we'd love an opportunity to welcome you back.
2 out of 5
by A verified traveler

Our room wasn't ready when we arrived.

Posted May 1, 2017
We arrived shortly after 3 pm to a long line at check in. Finally we reach the front of the line only to learn our room wasn't ready. She said it would be in 10 minutes but it wasn't ready until 4pm. That's frustrating when you've driven hours to get to the hotel and you have to wait almost another hour for the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from ashland ohio

within walking distance to progressive field

Posted Apr 14, 2017
Pros: it is very comfortable and the staff is very friendly
Cons: nothing
Location: it is right off the interstate easy off and easy on
we enjoy staying there because it is walking distance to food and progressive field it is very comfortable
Comment from Hotel Management
Apr 15, 2017 by Greg - Rooms Division Manager, Hotel Management
We appreciate the wonderful review. We're glad to hear you enjoyed your stay and our staff. We hope to welcome you again soon!
3 out of 5
by A verified traveler from michigan

Great staff, rooms small, bathroom tiny, out date

Posted Apr 10, 2017
Staff was helpful and polite. Restaurant food was good. The room was very small. we had to leave the bathroom door shut in order to open the door to the room. The bathroom was super small! I could literally brush my teeth while on the camode!. The shower water never got hot! And the shower head was disgusting some over sized piece of plastic with what looked like black mold on it.
Comment from Hotel Management
Apr 25, 2017 by Greg - Rooms Division Manager, Hotel Management
We do apologize for the frustration and inconveniences you experienced. We're glad to hear you enjoyed our staff and restaurant food. We hope to welcome you back on your next trip to Cleveland!