So Much Potential, not there yet
Posted Jan 3, 2017
For my fiancee s birthday I surprised her with a night downtown in Cleveland. The location is great, easy walk to dining,sports event and casino! The parking is easy and convenient as well where your car is safely parked,which is in the same lot as the hotel! When you step in hotel again beautiful set up and you meet up with great staff! This is where it then changes, first I was given our room, which at the time I discovered a handicap accessible room, no reason why! That means the shower has a wooden bench in it, as well as everything being at a lower level in room;so unless it is needed make sure you are not getting this room set up. Secondly, this hotel is one of only a couple, truly a couple, offering a hot tub! It sure would be great to know that when you arrive it is not working, please promote on booking website that it is down, stinks when you look to have as one of the amenities especially when it is promoted on booking websites! Finally after a fun night out, we come back to turn the television on to find out that the channel switch does not work on our remote! Again this hotel has a great look, fantastic location, amazing staff and one killer comfortable bed! Just finish up the rest and you've got a great downtown spot when you need a place to stay! Best of luck, hilton garden inn .....I really wished for more!