Ratings based on 2,005 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel and honest staff!

Posted Jul 14, 2017
Pros: Location, price, convenience.
Cons: The bathroom door was terribly squeaky, but that can be fixed easily.
The hotel was in a great location for our short stay in downtown Cleveland. More importantly, everyone was fantastic when I realized that my husband's portable computer was left behind. They were so gracious and accommodating. I highly recommend the Hilton Garden Inn! Your honest and kindness deserve my highest rating! Thank you. Judy
Comment from Hotel Management
Jul 22, 2017 by Greg - Rooms Division Manager, Hotel Management
It was our pleasure to be of assistance. We always do the right thing for our guests and we're glad you got the computer back quickly. We hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Great Cleveland weekend

Posted Jul 11, 2017
Rock and roll hall of fame, Indians game, Aquarium, World War II sub tour, north americas largest candy store. We did so much in just 2 days. Hotel was perfectly located. Across the street from Progressive Field and walking distance to so much else. Was treated great at hotel. Only miss was our room wasn't made up one day - not sure why but as soon as I called they resolved it.
Comment from Hotel Management
Jul 22, 2017 by Greg - Rooms Division Manager, Hotel Management
We're so sorry to hear your room wasn't serviced one day during your stay. We're glad to hear it was resolved right away and you enjoyed the rest of your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas,Texas

Nice hotel close to Progressive Field!

Posted Jul 9, 2017
Was in town for one night for a Indians game and the Rock and Roll Hall of Fame.Hotel was across the street from Progressive Field.
Comment from Hotel Management
Jul 22, 2017 by Greg - Rooms Division Manager, Hotel Management
We're glad to hear you had an excellent stay on your trip to Cleveland for an Indians game. We hope to welcome you back again!
4 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Convenient

Posted Jul 7, 2017
Went to the Indians game. Nice short walk back to hotel.
Comment from Hotel Management
Jul 22, 2017 by Greg - Rooms Division Manager, Hotel Management
We're glad you stayed with us for an Indians game.
4 out of 5
Recommended
for Everyone
by A verified traveler from Northwest Ohio.

Good location for Indians games!!

Posted Jul 6, 2017
Could not find an ice machine that worked, tried two different floors, they got me ice when asked at lobby desk when leaving
Comment from Hotel Management
Jul 22, 2017 by Greg - Rooms Division Manager, Hotel Management
Thank you for staying with us on your trip to Cleveland for an Indians game. We're glad to hear you enjoyed your stay. We do apologize for the ice machines that were temporarily out of service. We hope to welcome you back on your next trip to Cleveland!
1 out of 5
by A verified traveler from K

Drug activities at night in hotel parking lot.

Posted Jul 5, 2017
After mid Night the night shift lady was busy on her phone and won't let me in to check in. Finally she opened the door. She lied to me about the system being down and hotel head quarter confirmed the system was not down. Unprofessional staff at night. To work at a hotel you need basic customer service training this hotel night shift staff is below horrible. Never again I will stop here. Expedia is worse than this too
Comment from Hotel Management
Jul 22, 2017 by Greg - Rooms Division manager, Hotel Management
We're so sorry to hear you didn't have an excellent stay. Please know your feedback has been shared with the hotel's management team for training and development. We do hope you'll reconsider our hotel for future travels. We'd love an opportunity to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Would stay here again!

Posted Jul 3, 2017
We were surprised at this hotel! It was nice and the staff were very nice!
Comment from Hotel Management
Jul 22, 2017 by Greg - Rooms Division Manager, Hotel Management
We're glad you were pleasantly surprised. We hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2017
Staff extremely helpful and friendly. Hotel across from Progressive Field, so it's within walking distance to the game.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Cleveland Over night stay for Indians game

Posted Jun 28, 2017
Pros: Location location location
Cons: Nothing
Location: Across the street from Progressive Field. Walking distance to many restaurants and pubs. Hotel has shuttle that will take you to sights
Hotel was excellent. We arrived early and much to our surprise, we could check in. Most hotels are firm on not checking you in until it is "time". Hotel is across the street from the Progressive field. Many restaurants and pubs are within walking distance. Interstate highways less than 1/2 mile from this hotel. Check in staff, Greg, was so friendly and helpful. It was refreshing!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Northville, MI

Wanted hotel close to Cleveland Jack Casino

Posted Jun 27, 2017
Pros: Location
Cons: Sound proofing; working ice machines.
Location: Again, casino which was below average.
Hotel was satisfactory - a little on the expensive side, but comparable to others. Casino was a big disappointment though-not many slots that we like to play!