Ratings based on 1,950 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ashland ohio

within walking distance to progressive field

Posted Apr 14, 2017
Pros: it is very comfortable and the staff is very friendly
Cons: nothing
Location: it is right off the interstate easy off and easy on
we enjoy staying there because it is walking distance to food and progressive field it is very comfortable
Comment from Hotel Management
Apr 15, 2017 by Greg - Rooms Division Manager, Hotel Management
We appreciate the wonderful review. We're glad to hear you enjoyed your stay and our staff. We hope to welcome you again soon!
3 out of 5
by A verified traveler from michigan

Great staff, rooms small, bathroom tiny, out date

Posted Apr 10, 2017
Staff was helpful and polite. Restaurant food was good. The room was very small. we had to leave the bathroom door shut in order to open the door to the room. The bathroom was super small! I could literally brush my teeth while on the camode!. The shower water never got hot! And the shower head was disgusting some over sized piece of plastic with what looked like black mold on it.
Comment from Hotel Management
Apr 25, 2017 by Greg - Rooms Division Manager, Hotel Management
We do apologize for the frustration and inconveniences you experienced. We're glad to hear you enjoyed our staff and restaurant food. We hope to welcome you back on your next trip to Cleveland!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown

Posted Apr 4, 2017
Great staff and comfy room. Walking distance from Q arena and Progressive field
Comment from Hotel Management
Apr 8, 2017 by Greg - Rooms Division Manager, Hotel Management
We appreciate the wonderful feedback with special mention of our staff and newly renovated rooms. We're glad to hear you had an enjoyable stay. We hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Stay, under construction

Posted Mar 14, 2017
In general, I'm sure the facilities are great, but the hotel still has a couple weeks of renovation to complete. Staff was friendly room was great, location good (within fairly easy walking distance of the great restaurant and bar scened downtown, and about a mile from the convention center where I spent most of my time). Come baseball season, it's going to be a great hot spot. Too bad it doesn't have more restaurants and such within the block or two.
Comment from Hotel Management
Mar 19, 2017 by Greg - Rooms Division Manager, Hotel Management
Thanks for the review. We do apologize for some facilities being closed during your stay due to renovation. We're glad to hear you still enjoyed your stay with us. You're right - we're about to be a hot spot come Indians home opener. We hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2017
The room was nice size, clean and comfortable. Parking was $18 a day but the lot was easily accessed. There was some construction going on in the lobby. It was nice to get a free shuttle to the concert. But that service ends at 9pm so be prepared to walk or wait for Uber service. All in all we had a good experience in cleveland.
Comment from Hotel Management
Mar 19, 2017 by Greg - Rooms Division Manager, Hotel Management
Thanks for taking a moment to share your experience. We apologize for the noise and detours while our lobby was being renovated. We're glad to hear you enjoyed your time with us and in Cleveland. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dayton, Ohio

Downtown Hotel with Excellent Customer Service

Posted Mar 8, 2017
Clean, comfortable hotel rooms. Great location. Stadium located less than a block away, and a wide variety of restaurants and bars within walking distance. Genuinely friendly and helpful staff.
Comment from Hotel Management
Mar 19, 2017 by Greg - Rooms Division Manager, Hotel Management
Thanks for the wonderful review. We're glad to hear you had an excellent stay. That's a great picture of Progressive Field just across the street from the hotel!
4 out of 5
Recommended
for Everyone
by A verified traveler from Springfied,OH

Nice location and clean.

Posted Feb 12, 2017
Pros: Cleanliness and professional staff.
Cons: Continental breakfast and save handicap rooms for those who need them.
Location: Good location less than a five minute ride to center city.
Staff was great, hotel was very clean. They offered a complimentary shuttle which was great. I think for the price they should offer a continental breakfast. I was also surprised and disappointed that they put us in a handicap room because it was not warranted and I would of thought they would have saved that for someone who needed it. However we were only there for one night and it wasn't worth the hassle to switch rooms so we just dealt with it but it was really awkward having that contraption in the shower.
Comment from Hotel Management
Feb 19, 2017 by Greg - Rooms Division Manager, Hotel Management
Thanks for taking a moment to share your experience. We're glad to hear you enjoyed our hotel and staff. We hope to welcome you back on your next trip to Cleveland!
5 out of 5
by Karen

Service above & beyond!

Posted Jan 27, 2017 on Hotels
Our overnight stay was great! Everyone from the check in desk to the waitress in the restaurant was very friendly and helpful! The shuttle driver went above and beyond to get us to the State Theatre and made sure she picked us up even though the time was past her shuttle hours! I highly recommend this hotel!
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
WOW! What a wonderful review. We're glad to hear you enjoyed your stay especially our staff and van driver. We hope to welcoming you back soon for another excellent stay!
5 out of 5
by Kathy

Posted Jan 26, 2017 on Hotels
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thanks for taking a moment to rate our hotel. We're glad to hear you had an excellent stay!
5 out of 5
by Patricia

I'd stay here again!

Posted Jan 23, 2017 on Hotels
Great Shuttle Service for drop off and pick up! Front Desk was very friendly!
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for the wonderful feedback regarding our shuttle service and especially our front desk. We're glad to hear you had an excellent stay. We look forward to welcoming you back!