Ratings based on 212 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Nice hotel hard to find where to turn into

Posted Aug 17, 2015
Great but my GPS system went missing staff not at fault I feel it was picked up by another guest while we checked in didn't notice till got to room
2 out of 5
by A verified traveler from Arizona

chose because it was close to the airport

Posted Aug 11, 2015
Pros: The food at the restaurant was the only bright spot in the stay.
Cons: Guest service - front desk employees very nonchalant and rude.
Location: Close to airport
According to the pictures and descriptions online we were expecting a typical suite with a king bed & hide-a-bed with a little extra space. The hide-a-bed was so close to the bed it actually touched when folded out. It also told us online that there were cribs available, which there were not. There was no bedding in the room for the hide-a-bed and we had to call the front desk 3 times before anyone came to the room with bedding. We also called for extra towels and never received them. The front desk staff was incredibly rude. We did order room service from the restaurant and the food was surprisingly excellent. Very disappointing stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great location

Posted Aug 10, 2015
Pros: Proximity to interstate and public transportation
Location: LRT (Puritas Station) is a five-minute walk across the street. This got us downtown in about 20 minutes.
I chose this hotel because of its proximity to the interstate. It's also a five-minute walk from the LRT, which is about a 20-minute ride to downtown Cleveland. The hotel staff was great - very friendly and helpful. Overall, the building is a bit old but the rooms were clean and the beds were ok. I would stay here again, mainly because of its location.
4 out of 5
Recommended
for Everyone
by A verified traveler from buffalo,ny

Hotel room

Posted Aug 9, 2015
Pros: Other than the bed and pillows it was nice
Cons: Pillows
Location: Metro zoo and close to downtown
Beds were very hard and feather pillows should be replaced with a regular pillow for those with allergies . The were also way to soft.
3 out of 5
by A verified traveler

Make sure you get NO SMOKING room.

Posted Aug 5, 2015
3 night stay. Initial room was a Smoking room. Tried unsuccessfully to get no smoking. This room was terrible. We could not take the smell! The facilities are OLD as well. Thought the elevator wasn't gonna make it the way it creaked. Cockroach was found in bathroom too. Yuck!!! We suffered through it. We did get switched the next 2 days to a No smoking room. MUCH Better. Still I would recommend staying somewhere else.
3 out of 5
by A verified traveler

Strange location

Posted Aug 4, 2015
Hotel itself was okay, the furniture seemed a bit dated. Hard to find the hotel because it didn't have a front entrance. It was behind an Italian restaurant. The only nice thing about the hotel was that it's close to the airport.
2 out of 5
by A verified traveler

Try another hotel

Posted Jul 30, 2015
Pros: Friendly food staff
Cons: Fix problems like the security door and include a free breakfast with stay
Location: That was fine
Many little things wrong like security door unlocked and not secure. Not too bad, but disappointed in this Holiday Inn, not like most of them I've stayed in as far as how operations work.
2 out of 5
by A verified traveler from New York

Deceiving Online Pictures

Posted Jul 28, 2015
Pros: The pool was decent and the staff was very fr
Cons: so much.
Location: Close to Cleveland Zoo and other shopping plazas, Fairly close to places to do.
The pictures on line made this place look way better than it really was. The staff was excellent but the room was old and outdated. Had to hold down the toilet handle to make it flush, shower took forever to drain, curtains were torn and duct tapped. just wasn't impressed at all.
2 out of 5
by A verified traveler

Basic items not available

Posted Jul 26, 2015
Cons: The night staff had five persons behind the desk, but we told that the shuttle bus driver would have to bring bedding later. less workers
We had room with pull out bed. When we asked for bedding for this bed, all we got was one sheet. When we asked for at least a blanket as well nothing came. We were supposed to have gotten breakfast coupons. The night staff failed to give those to us too. The morning staff were thoughtful and sorry that were such an uncomfortable night.
1 out of 5
by A verified traveler

DO NOT STAY HERE

Posted Jul 25, 2015
Avoid at all costs. Did not feel safe while staying here. People (NOT hotel guests) hanging around outside all hours of day and night. Side doors were not locked so ANYONE could just walk in hotel.