Ratings based on 188 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Nothing they had listed for amenities was there

Posted Mar 16, 2017
They didn't have the amenities that they had listed on their website. Pool was down for maintenance and didn't let us know until we checked in. Charged us for eating at the restaurant that we didn't even go to and then tell us they had no clue what the charge was for. Would not recommend this place to anyone.
Comment from Hotel Management
Apr 3, 2017 by eevans, Hotel Management
Thank you for staying with us at the Holiday Inn Cleveland-Mayfield. We are so sorry to hear that your experience with us was not to your liking! The pool, unfortunately, has recently required unexpected maintenance, and we apologize if your stay was effected by the repairs. If there was a line item on your bill that was erroneous please contact the hotel directly, as we would be happy to assess any charges. Thank you again for being our guest here in Cleveland, we do hope that you will choose to stay with us again so that we can have the opportunity of showing you an exemplary stay.
1 out of 5
by A verified traveler from pa

Posted Mar 15, 2017
the pool was under construction and I had no prior knowledge my son was looking forward to swimming and there was no microwave in the room as listed on the amenities. the room was not thoroughly cleaned.
Comment from Hotel Management
Apr 3, 2017 by eevans, Hotel Management
Thank you for choosing to stay with us at the Holiday Inn Cleveland-Mayfield. We apologize for the inconvenience of the pool being closed due to unexpected maintenance, and hope that you enjoyed your time here in the Cleveland area.
5 out of 5
Recommended
for Families
by A verified traveler

Not bad for a Holiday Inn

Posted Feb 27, 2017
Pros: Having a independent family run restaurant attached.
Surprisingly, nice Holiday Inn with a restaurant that serves great food.
Comment from Hotel Management
Mar 1, 2017 by eevans, Hotel Management
Thank you for choosing to stay with us here at the Holiday Inn Cleveland-Mayfield. We are all so pleased that you enjoyed Alfredo's at the Inn and hope that you will return again soon!
4 out of 5
by A verified traveler

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thank you for staying with us at the Holiday Inn Cleveland-Mayfield. We hope that you enjoyed your stay with us in the Cleveland area!
5 out of 5
by A verified traveler

Posted Jan 6, 2017 on Hotels
We have stayed here on 3 separate occasions. Every stay was wonderful. The staff is courteous. The restaurant is excellant. The rooms are always clean.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thank you so much for continuing to make us a part of your stay here in Cleveland. We are so pleased that you find everything to your liking. We strive to deliver a level of comfort and satisfaction that is unparalleled every day!
4 out of 5
by Douglas

Posted Dec 30, 2016 on Hotels
We were on a stop over for a long drive. It was great to have the hotel available when it was needed.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
We are so pleased to have been there for you when you needed us, and hope that your travels were safe and rewarding!
4 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you for being our guest at the Holiday Inn Cleveland-Mayfield. We appreciate your feedback and hope that you will be our guest again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Quiet place

Posted Oct 5, 2016
Had a great experience right from check in to check out. Staff were amazing and the restaurant food and service were superb
Comment from Hotel Management
Oct 10, 2016 by eevans, Hotel Management
Thank you for being our guest at the Holiday Inn Cleveland-Mayfield. We are so happy to hear that you had an enjoyable experience here with us, and we hope that we have the pleasure of welcoming you back again soon!
5 out of 5
by A verified traveler

Posted Sep 26, 2016 on Hotels
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
Thank you for staying with us at the Holiday Inn Cleveland Mayfield. We are always happy to see that we have met the expectations of our guests!
4 out of 5
by A verified traveler

Posted Sep 26, 2016 on Hotels
Good stay
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
We are so happy that your stay with us was a good one. Thank you for making us a part of your travel plans!