Exterior

Reviews of Holiday Inn Express Cleveland Downtown, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 660 out of 1366 reviews" "
Rating 8 - Good. 343 out of 1366 reviews" "
Rating 6 - Okay. 176 out of 1366 reviews" "
Rating 4 - Poor. 99 out of 1366 reviews" "
Rating 2 - Terrible. 88 out of 1366 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Audrey, Washington Court House

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this property was right in downtown! Very clean and pretty building. Definitely recommend and plan to stay again in the future.
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Audrey!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful great experience.
Stayed 4 nights in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Joseph!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
LOVE coming to this hotel!
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Christina!

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot that gives you easy walking access to downtown Cleveland.
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Joe!

4/10 Poor

Jonathon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was a joke. Very overcooked food and multiple un stocked items. The jetted tub in my room was insanely loud and vibrated the floors and ceiling of the adjoining rooms. I asked the other patrons. No smart tv’s at all with no access to streaming apps outside of the electronic devices you bring yourself. WiFi is very spotty and slow. Out of the four 100yr old elevators they have only two were even in working conditions. Would not recommend outside the location is awesome for other places to drink eat and hang out in a very close proximity to the hotel.
Stayed 2 nights in Mar 2024
Response from BKub on Mar 25, 2024
I apologize your stay was not excellent. We strive to prove excellent service and hope we can succeed the next time you stay with us Jonathon!

10/10 Excellent

Emily

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Emily!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Holly!

4/10 Poor

Domonique

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had to check out immediately. This hotel needs to be updated asap! My room had a horrible smell and the jetted tub was gross. Staff was nice but this place needs renovated. Only thing i can say is YUCK!!!
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
I am so sorry Domonique we did not provide excellent service. I hope you will give us another chance

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting historic building
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Steven!

6/10 Okay

Jordan

Stayed 2 nights in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Jordan

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BKub on Mar 25, 2024
Hopefully we will be able to provide better service the next time you visit Michael.

6/10 Okay

William

Traveled with family
Liked: Cleanliness, staff & service
Property is old in many.places needs updating.
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
We hope to provide you with better service the next time you are in the area William!

8/10 Good

Chayse

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
4 stars
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Chayse!

10/10 Excellent

Cheryl

Liked: Property conditions & facilities
Walking distance to Rocket Fieldhouse. Many dining choices. Close to theater district.
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Cheryl!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 thumbs up
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Joseph!

8/10 Good

David

Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon David!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Express in downtown Cleveland is in a very unique vintage bldg. The room was big, even had a small kitchen and living room area. Beds were AMAZINGLY cozy and comfortable. It was a FABULOUS night's stay! I was bummed that I saw FREE PARKING advertised but in reality Valet was the only choice for $40 so that added a bunch to the room cost. That was the only unexpected thing that disappointed me.
Stayed 1 night in Feb 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Jennifer!

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and beautiful high ceilings...quiet and stately..
Stayed 1 night in Feb 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Steve!

4/10 Poor

Travon

Disliked: Property conditions & facilities
Old
Stayed 2 nights in Feb 2024
Response from BKub on Mar 25, 2024
We apologize you did not enjoy the history of our beautiful building. We hope to change your mind next time you are in Cleveland!

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This historic hotel has high ceilings & wonderful city views. The architecture alone is worth the visit.
Stayed 1 night in Feb 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Michelle!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Request the top (15th) floor. Rooms are huge
Stayed 2 nights in Feb 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Paul!

6/10 Okay

Makailah

Stayed 1 night in Feb 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Makailah!

8/10 Good

Danny J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The room was very nice, roomy, comfortable. The only drawback was the breakfast was not really as good as expected. Very few vegetarian/ vegan options. Otherwise great stay, great time.
Stayed 2 nights in Feb 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Danny J!

10/10 Excellent

Kennedy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, it’s an old building. But check in was smooth and our room was great for the price. Would definitely stay here again!
Stayed 1 night in Feb 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Kennedy!

8/10 Good

Fidel

Stayed 1 night in Feb 2024
Response from BKub on Mar 25, 2024
Come see us again soon Fidel!

10/10 Excellent

Kevin, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice!
Stayed 1 night in Feb 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Kevin!

2/10 Terrible

Leslie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely the worst hotel stay. The front desk staff are incredibly rude and unhelpful. The lobby reeks of smoke. The elevators don’t work properly. The breakfast buffet doesn’t offer cream for your coffee. The list goes on. I will never recommend this hotel to anyone.
Stayed 1 night in Feb 2024
Response from BKub on Mar 25, 2024
We apologize you had so many issues during your stay with us. We hope to provide better service the next time you are in town Leslie!

10/10 Excellent

James, Auburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable bed. Right next to Rocketmortgage arena and football stadium. Great free breakfast
Stayed 2 nights in Feb 2024
Response from BKub on Mar 25, 2024
Come visit us again soon James!

4/10 Poor

Corey

Disliked: Cleanliness, property conditions & facilities
Response from BKub on Mar 25, 2024
Hopefully we can provide better service next time your travels bring you to Cleveland Corey!

6/10 Okay

Margaret

Traveled with family
Liked: Property conditions & facilities
Upon checkout the girl was rude and did not give me a receipt like I requested
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
I apologize you experienced some issues at check out. I will make sure we address this with the staff.

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub in some rooms….extra $250 deposit hold. Nice view from room 609
Response from BKubik on Feb 20, 2024
Thank you for your review. We are pleased you enjoyed your stay

4/10 Poor

Arnold

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
I apologize for the issues you experienced during your stay with us.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great. Only issue was they overcharged me for my deposit and now I have to wait to get the deposit back for who knows how long. Everything else wasgreat.
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
Thank you for your review. The deposits usually take 2-7 business days to see it disappear from your account. We released it on 2/16/24

10/10 Excellent

Ethan

Stayed 2 nights in Feb 2024
Response from BKub on Mar 25, 2024
Come see us again soon Ethan!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
This place is very beautiful- an old well maintained hotel. We had an enjoyable night. What I did not read anywhere was about parking. You are in downtown Cleveland - if you can find street parking - great - if not you can go find parking somewhere - which charges or valet. Valet is $40 - we chose valet for the convenience and the young men were excellent!
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
Thanks Darlene for such a detailed review of your stay, come and see us again!

10/10 Excellent

Amrullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
Thank you for the 5 out of 5 review Amrullah. We look forward to your next visit.

4/10 Poor

Meagan

Business traveler, Traveled with partner, Traveled with family
Just dirty
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
I apologize you had some room issues during your stay with us.

10/10 Excellent

Keith M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but walking distance to restaurants and the field house!
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
Thank you for your review Keith. We look forward to your next stay!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Did not hear one other person while in our room. Liked it so well re-booked for June 1st 2024 for another event. This location is perfect for walking to close events
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
Thank you so much Michael, we look forward to seeing you again in June!

2/10 Terrible

Justin

Disliked: Staff & service, property conditions & facilities
They don't tell you about the additional holds they put on your card
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
We explain holds at check in for the security deposit, I apologize this affected your stay

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BKubik on Feb 20, 2024
Thank you Scott!

10/10 Excellent

John M. Sposito

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
Thanks John!

2/10 Terrible

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff, upkeep of property, breakfast on site
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
We apologize you did not enjoy your time with us Paula. We hope you will give us another chance!

8/10 Good

Tara

Liked: Staff & service
Convenient location and rooms are huge. It’s an older property, but it has character and fits the building well.
Stayed 3 nights in Feb 2024
Response from BKubik on Feb 20, 2024
Thank you Tara, I too enjoy the character this building offers.

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay. Our room was clean and big and bright, the staff was friendly and the breakfast was real food with plenty of choices. There were many food choices right outside the hotel, and I felt very safe walking around downtown Cleveland by myself, even at night. I already have reservations to come back next month.
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
Thank you so much Christina, we look forward to your next stay with us!

10/10 Excellent

Tizita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located conveniently within a walking distance of the stadium I came to see cav’s game for.
Stayed 1 night in Jan 2024
Response from BKubik on Feb 20, 2024
Thanks Tizita for the review!

8/10 Good

Shawn

Stayed 1 night in Jan 2024
Response from BKub on Mar 25, 2024
Come see us again soon Shawn!

6/10 Okay

Donovan

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall a good experience and everyone we encountered was very helpful but some minor inconveniences such as the parking garage and location, our bathtub was still dirty, the elevator key was a little bizarre to figure out and honestly the building seemed a bit outdated for the times.
Stayed 1 night in Jan 2024
Response from BKubik on Feb 20, 2024
We are located in a historical building, so it does come with some quirks like the elevators. The keys are for security since we are located downtown and want to make sure our guests have nothing to worry about during your stay with us.

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay other than the breakfast
Stayed 1 night in Jan 2024
Response from BKubik on Feb 20, 2024
Thanks Peter!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BKubik on Feb 20, 2024
Thank you Susan!!