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The breakfast was a joke. Very overcooked food and multiple un stocked items. The jetted tub in my room was insanely loud and vibrated the floors and ceiling of the adjoining rooms. I asked the other patrons. No smart tv’s at all with no access to streaming apps outside of the electronic devices you bring yourself. WiFi is very spotty and slow. Out of the four 100yr old elevators they have only two were even in working conditions. Would not recommend outside the location is awesome for other places to drink eat and hang out in a very close proximity to the hotel.
Jonathon
Stayed 2 nights in Mar 2024
Response from BKub on Mar 25, 2024
I apologize your stay was not excellent. We strive to prove excellent service and hope we can succeed the next time you stay with us Jonathon!
Had to check out immediately. This hotel needs to be updated asap! My room had a horrible smell and the jetted tub was gross. Staff was nice but this place needs renovated. Only thing i can say is YUCK!!!
Domonique
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
I am so sorry Domonique we did not provide excellent service. I hope you will give us another chance
The Holiday Inn Express in downtown Cleveland is in a very unique vintage bldg. The room was big, even had a small kitchen and living room area. Beds were AMAZINGLY cozy and comfortable. It was a FABULOUS night's stay! I was bummed that I saw FREE PARKING advertised but in reality Valet was the only choice for $40 so that added a bunch to the room cost. That was the only unexpected thing that disappointed me.
We really enjoyed our stay. The room was very nice, roomy, comfortable. The only drawback was the breakfast was not really as good as expected. Very few vegetarian/ vegan options. Otherwise great stay, great time.
Absolutely the worst hotel stay. The front desk staff are incredibly rude and unhelpful. The lobby reeks of smoke. The elevators don’t work properly. The breakfast buffet doesn’t offer cream for your coffee. The list goes on. I will never recommend this hotel to anyone.
Leslie
Stayed 1 night in Feb 2024
Response from BKub on Mar 25, 2024
We apologize you had so many issues during your stay with us. We hope to provide better service the next time you are in town Leslie!
Stay was great. Only issue was they overcharged me for my deposit and now I have to wait to get the deposit back for who knows how long. Everything else wasgreat.
Jamie
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
Thank you for your review. The deposits usually take 2-7 business days to see it disappear from your account. We released it on 2/16/24
This place is very beautiful- an old well maintained hotel. We had an enjoyable night. What I did not read anywhere was about parking. You are in downtown Cleveland - if you can find street parking - great - if not you can go find parking somewhere - which charges or valet. Valet is $40 - we chose valet for the convenience and the young men were excellent!
Darlene
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
Thanks Darlene for such a detailed review of your stay, come and see us again!
Great place to stay. Did not hear one other person while in our room. Liked it so well re-booked for June 1st 2024 for another event. This location is perfect for walking to close events
Michael
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
Thank you so much Michael, we look forward to seeing you again in June!
We very much enjoyed our stay. Our room was clean and big and bright, the staff was friendly and the breakfast was real food with plenty of choices. There were many food choices right outside the hotel, and I felt very safe walking around downtown Cleveland by myself, even at night. I already have reservations to come back next month.
Christina
Stayed 1 night in Feb 2024
Response from BKubik on Feb 20, 2024
Thank you so much Christina, we look forward to your next stay with us!
It was located conveniently within a walking distance of the stadium I came to see cav’s game for.
Tizita
Stayed 1 night in Jan 2024
Response from BKubik on Feb 20, 2024
Thanks Tizita for the review!
8/10 Good
Shawn
Jan 30, 2024
Shawn
Stayed 1 night in Jan 2024
Response from BKub on Mar 25, 2024
Come see us again soon Shawn!
6/10 Okay
Donovan
Traveled with group, Traveled with partner
Jan 30, 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall a good experience and everyone we encountered was very helpful but some minor inconveniences such as the parking garage and location, our bathtub was still dirty, the elevator key was a little bizarre to figure out and honestly the building seemed a bit outdated for the times.
Donovan
Stayed 1 night in Jan 2024
Response from BKubik on Feb 20, 2024
We are located in a historical building, so it does come with some quirks like the elevators. The keys are for security since we are located downtown and want to make sure our guests have nothing to worry about during your stay with us.