Ratings based on 1,485 Verified Reviews

4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful

Posted Apr 19, 2017
Amazing Hotel - Awesome Staff. Enjoyed the Hotel.
Comment from Hotel Management
Apr 21, 2017 by ToddC, Hotel Management
Dear Anonymous, We are thrilled you enjoyed the hotel. Thank you for the note. Cordially, Todd Costin General Manager
3 out of 5
Recommended
for Families
by A verified traveler from BUFFALO NY

OVER BOOKED

Posted Apr 11, 2017
Pros: THE HOTEL WAS VERY CLEAN.
Location: EXCELLENT LOCATION ALOT OF FOOD PLACES NEAR BYE
THE HOTEL WAS VERY NICE ONLY ISSUE I HAD WAS THEY OVER BOOKED SO I DIDNT GET THE ROOM I RESERVED HAD TO SHARE A BED.
Comment from Hotel Management
Apr 13, 2017 by ToddC, Hotel Management
Dear Natasha, I appreciate your comments on the location and cleanliness of our hotel. I apologize that we were unable to get you into your requested room type, that is not acceptable and we will learn from this. Thank you, Todd Costin General Manager
3 out of 5
by A verified traveler

Noisy Nickel and Dime

Posted Apr 10, 2017
Pros: The staff were nice.
Cons: The parking options should be honest and clear. If rooms are under construction don't put customers next door to them.
Location: The casino was in walking distance
We were greeted by the valet, excellent young men, however, when asked if there were other parking options we were told no only valet parking. Checking in was easy and didn't take long. The rooms were clean and nice. however, we were roomed at the other end of the hotel next to rooms under construction so we were awakened to that noise. The other thing I didn't like was the nickel & dime this hotel does. I mentioned the valet because it cost an additional $30.00. WYFI was also an additional fee.
Comment from Hotel Management
Apr 13, 2017 by ToddC, Hotel Management
Dear Anonymous, Thank you for your detailed feedback. I apologize the we did not deliver on the experience that we strive to. I apologize for the lack of tranquility as the team is researching the noise. We have also verified that the proper parking information is on our web-site as this is important in assisting you to prepare for a visit. Thank you, Todd Costin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Apr 8, 2017
BEAUTIFUL hotel and very convenient to everything! Thank you for a WONDERFUL stau!
Comment from Hotel Management
Apr 13, 2017 by ToddC, Hotel Management
Dear Anonymous, Thank you for the awesome feedback, thrilled that your stay was wonderful. Cordially, Todd Costin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Quiet and clean room.

Posted Apr 3, 2017
Pros: Interesting layout. We especially liked the extra security. We had to use our room keys to access the elevators and get inside after a certain time
Cons: Additional electrical outlets. Only found two available ones in the room itself, and one in the bathroom.
Location: Perfect location to a variety of restaurants, boutiques and coffee shops. The House of Blues is right across the street.
The hotel staff were all very friendly and helpful. The room was clean, quiet and the beds were very comfortable. The hotel was right across the street from the House of Blues where we attended a concert.
Comment from Hotel Management
Apr 7, 2017 by ToddC, Hotel Management
Dear ct9168, I appreciate your detailed feedback. I am appreciative that our location worked for your visit to downtown and the Security detail enhanced your stay. Thank you for the useful comments in regards to the outlets. Cordially, Todd Costin General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Beautiful historical building in a convenient area

Posted Mar 25, 2017
One of the most unique and beautiful hotels that I have ever stayed in. The service was excellent. Every front desk staff I met was so pleasant and nice. They were efficient and friendly, I felt their sincerity of wanting the guests to have the best stay with them. Truly an excellent experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel. Awesome staff

Posted Mar 25, 2017
Had a wonderful experience at this hotel. I agree with other reviews about it being a shame the stores are not open on weekend and not many stores. This is not a reflection of the hotel but it is a reflection of the Cleveland economy. 4th street restaurant district right across the street so this hotel is a great fit for folks looking for night life.
3 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Anniversary stay

Posted Mar 24, 2017
Nice locale. Old hotel, nice staff. Cool city to visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oxford, Oh

Beautiful Hotel

Posted Mar 24, 2017
Pros: It is a beautiful hotel. Architecture of building and inside structure are awesome and very well kept and preserved.
Cons: Had trouble with vending machines not operating.
Location: Hotel has several floors of merchant shops and restaurants for convenience.
Just a one night stay for Cleveland Clinic. Check in was very quick. Room was clean and appealing. The actual structure is modernized but maintains its history.
Comment from Hotel Management
Mar 31, 2017 by ToddC, Hotel Management
Dear tracey, Thank you for taking the time to post your experience. I am glad that you enjoyed our unique property and it worked for your needs. I appreciate you sharing and apologize for the vending machine inconvenience as we have checked them all for proper functionality. Cordially, Todd Costin General Manager todd.costin@hyatt.com 216-776-4440
4 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Posted Mar 23, 2017
Restaurant closed on Monday evening, had to eat in bar. Beautiful interior but many shops empty and very few people registered at hotel. Staff outstanding. Room had not been thoroughly cleaned, waste cans not emptied and hair in bathtub. Room very large and comfortable.