Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Close to everything needed.

Posted Aug 22, 2016
Friendly clean would stay again. Deserves more than 3 star rating. Nothing wrong during two night stay. Very accommodating staff and friendly would recommend to anyone. Thank you. Close enough to progressive field which is why we stayed close enough to things for a small cab fare.
2 out of 5
by A verified traveler from Dallas, TX

Want a 4 or 5 star experience? Stay elsewhere.

Posted Aug 14, 2016
The rooms - Average hotel furnishings sitting on sticky, industrial grade carpeting. Average hotel linens on rock hard beds. Adequate but nothing special. The property - Convenient to The Cleveland Clinic next door and all its ambulance sirens. No on site parking save for the $28 a day valet service. Instead they send you catty corner across a busy intersection to a $10 a day parking garage. No local dinning options in walking distance. The staff - Maids that ignore Do Not Disturb signs and tried to barge into the room on three separate occasions. Maintenence man banging with a hammer on a shared wall with the room next door at 7:30am. From the eye rolling, slow moving valet staff on arrival to the disengaged front desk staff on checkout, a complete sense of apathy prevails. Not sure what's worse, that they seemed disinterested and unhappy to be there or that they seemed so unconcerned that we, the guests, were there. In short, extremely disappointing on every level. There are much better options for your hotel dollar.
5 out of 5
by A verified traveler

Posted Jul 15, 2016
Love that it is connected to the cleveland hospital where mom underwent surgery
5 out of 5
by A verified traveler

Posted Jul 15, 2016
Pros: All
Connected to cleveland hospital where mom underwent surgery. Staff is brilliant, loving, and professional.
5 out of 5
by Andy Davis from Hammondsville, Ohio

Great Hotel

Posted Apr 23, 2016 on Hotels
Was here for a medical conference, hotel was awesome.
5 out of 5
by A verified traveler from W.V.

Excellent Experience.

Posted Apr 14, 2016
Finding our way through the construction was a challenge. From the moment we arrived, our problems were over! Valet parking? YES! Loved it. Helpful friendly staff made the rest of our stay a pleasure. We had a spacious, beautifully appointed, comfortable room. Food in the two restaurants on site made meals a tasteful adventure. Wait staff was friendly and efficient. The walkway connecting the hotel to the hospital made keeping my husband's appointment very easy. In all, although pricey, it was well worth staying at the Intercontinental Hotel.
5 out of 5
by A verified traveler

Convenient

Posted Apr 10, 2016 on Hotels
The hotel was selected for its proximity to the Cleveland Clinic, and did not disappoint.
5 out of 5
by Dr. Jigna

This traveler left a rating score only Posted Mar 27, 2016 on Hotels
5 out of 5
by Raye Jean

This traveler left a rating score only Posted Mar 25, 2016 on Hotels
4 out of 5
by A verified traveler from Cleveland

Weekend Stay

Posted Mar 18, 2016
My reservation was lost, my room did not get serviced during the entire visit, staff could be a bit more professional and courteous. Room was nice.