Want a 4 or 5 star experience? Stay elsewhere.
Posted Aug 14, 2016
The rooms - Average hotel furnishings sitting on sticky, industrial grade carpeting. Average hotel linens on rock hard beds. Adequate but nothing special.
The property - Convenient to The Cleveland Clinic next door and all its ambulance sirens. No on site parking save for the $28 a day valet service. Instead they send you catty corner across a busy intersection to a $10 a day parking garage. No local dinning options in walking distance.
The staff - Maids that ignore Do Not Disturb signs and tried to barge into the room on three separate occasions. Maintenence man banging with a hammer on a shared wall with the room next door at 7:30am. From the eye rolling, slow moving valet staff on arrival to the disengaged front desk staff on checkout, a complete sense of apathy prevails. Not sure what's worse, that they seemed disinterested and unhappy to be there or that they seemed so unconcerned that we, the guests, were there.
In short, extremely disappointing on every level. There are much better options for your hotel dollar.