Ratings based on 536 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from US

Facility has some amenities lacking

Posted Dec 2, 2016
Pros: Staff, hands down.
Cons: Please read about my experience to see what I believe needs to be done.
Location: The location is 2 blocks from the main campus of the Cleveland Clinic. All the things one can do in Cleveland are located about a half hour away.
We stayed at this hotel because of its closeness to the Cleveland Clinic. Unfortunately, even the most basic of amenities are lacking here. By basic I mean a "gift" shop of some sort which offers the items one tends to "forget" when traveling, i.e., toothpaste, nail file, etc. There is no shop of any sort in the lobby where one can buy a snack (candy bars, chips) or hygiene items (nail clippers. bar of soap, deodorant). I have never stayed in a hotel where I had to leave the building and strike out on my own in order to find a shop of any sort to buy the type of items I mentioned above. FOR THAT REASON ALONE is why I cannot recommend this hotel to a friend. The food in the restaurant is great but the menu limited in that, for instance, I wanted scrambled eggs and toast for breakfast. I could not get just that; I had to pay for the full buffet in order to get 2 eggs and toast. The menu is fixed and you must order food from it with the idea that changes cannot be made. The staff was excellent, the room clean and kept clean though for some reason there is a penchant for too few garbage cans. We will not stay here again.
4 out of 5
by A verified traveler from Cleveland

Very nice friendly staff. Nice hotel

Posted Nov 23, 2016
Very friendly and accommodating staff. Two blocks from Cleveland Clinic. Low keyed comfortable. Front desk people very helpful. The restaurant is also very friendly but the food is just ok. But for a quick meal and a friendly bartender , it works.
3 out of 5
by A verified traveler from califonia

Expensive for the quality.

Posted Nov 2, 2016
Pros: Spacious room.
Cons: Very Noisy AC and refrigerator.
Location: Close to cleveland clinic main campus. Close to downtown.
Noisy AC and refrigerator interferes with comfortable quiet environment to sleep. Bathroom flush malfunctioned. Staff very friendly. Spacious room. Overall expensive for the quality.
5 out of 5
by A verified traveler

Posted Oct 17, 2016
Convenient location; clean; exceptionally friendly and helpful staff
2 out of 5
by A verified traveler

Muy mala experiencia

Posted Oct 5, 2016
Location: Sólo el hospital
Comida muy mala , personal malo.. El servicio a las habitaciones es terrible. No lo recomiendo
5 out of 5
by A verified traveler from ohio

Posted Oct 3, 2016
The staff were very polite and helpful. Especially the dining room staff and the food very tasteful.
5 out of 5
by A verified traveler from Dayton OH

Very nice hotel

Posted Sep 9, 2016
Pros: Was very happy it was a short walk to the Cleveland Clinic. The staff was very pleasant, the room was very nice, clean, with an up-to-date decor.
Cons: Would have been nice to have a map of the area, including a good map of the Cleveland Clinic.
Location: Not much around except the Clinic, which takes up blocks. Case Western is nearby, and we were told Lake Erie was about 10 minutes away.
We initially chose this hotel because it looked like it would be close to the Cleveland Clinic. It was very close--an easy block walk away. The staff was very pleasant.
5 out of 5
by A verified traveler from Larchmont, NY

Posted Sep 6, 2016 on Hotels
Why no rating for F&B. add dinner and b'fast
5 out of 5
by hongxing from 中国,上海

Posted Aug 29, 2016 on Hotels
酒店服务好,舒服,就是不包函早饭
4 out of 5
by Tingting

Very nice stay

Posted Aug 28, 2016 on Hotels
Just one night stay at the hotel. The staffs were really nice and helpful. They let me check in early and upgraded my room.