Ratings based on 1,034 Verified Reviews

3.7 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Great experience

Posted May 26, 2017
Fantastic newly updated room and very convenient. Staff was friendly and I would highly recommend it.
Comment from Hotel Management
May 27, 2017 by LQ Customer Care, Hotel Management
Dear Paul, Thank you so much for taking the time to submit your review of our hotel. We are delighted to hear that you had a great guest experience and appreciated our customer service. We will look forward to having you as our guest in the future. Sincerely, B Ames, LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
It is amazing that we had our breakfast at 4:20 am which we didn't expected.
Comment from Hotel Management
May 24, 2017 by LQ Customer Care, Hotel Management
Dear Guest, Thanks for submitting a review of your recent stay. We are delighted that you enjoyed our hotel and had a good stay. We look forward to having you as a guest again in the future. Sincerely, B Ames, LQ Customer Care
2 out of 5
by A verified traveler from Canada

The halls in this place were very unkept and dirty

Posted Apr 12, 2017
Cons: How about keeping Public Areas Clean as well as the Rooms which should be Clean at all times!!
I stopped staying at La Quinta some time ago but thought I would try them one more time. Well nothing has changed,.....the Very Best Hotel in this Chain is in Louden Tennessee....otherwise I will not be visiting this Chain anywhere else!!!!!!!!!! Very Very Disappointed!!!
Comment from Hotel Management
Apr 14, 2017 by LQ Customer Care , Hotel Management
We are very sorry to hear of your negative experience while staying with us. We appreciate the constructive critique, as we are continuously striving to improve our guest's experience. It is only through your feedback that improvements are considered and made. Our hope is that you will give us a chance to better serve you in the future. We very much appreciate your business and thank you for staying with us. Sincerely, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from Canton, OH

Convenient hotel near CLE airport

Posted Mar 24, 2017
Pros: Stay, park and fly, free breakfast.
Cons: Renovation, being done.
Hotel is near Cleveland airport. Convenient to stay one night, park and fly. Pick up your car when you return. Free breakfast.
Comment from Hotel Management
Mar 25, 2017 by LQ Customer Care, Hotel Management
Thanks so much for submitting feedback of your recent stay. We are delighted you enjoyed our location, close to the airport, and our amenities. We do have several projects going and hope you will return to see and experience our completely updated hotel.
3 out of 5
by A verified traveler

Overnight only

Posted Mar 10, 2017
Pros: Location
Cons: The condition of everything
Just an overnight stay near the airport. No frills, the facility is old and worn?
Comment from Hotel Management
Mar 11, 2017 by LQ Customer Care, Hotel Management
Thanks for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our management staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us. Respectfully, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2017
Quiet except for renovations noises which was okay
Comment from Hotel Management
Mar 4, 2017 by LQ Customer Care, Hotel Management
Thank you for your kind words. We are pleased to hear that you had an enjoyable stay. We look forward to seeing you on your next visit!
5 out of 5
by Tiffany

Quick clean and convient

Posted Feb 16, 2017 on Hotels
Quick stay before flight! Close and convient had breakfast ready earlier for us!
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thanks for your kind words. We look forward to seeing you again soon!
2 out of 5
by A verified traveler

Under construction

Posted Feb 15, 2017
Pros: not clean
Cons: housekeeping
Location: convenient to airport
The hotel is under renovation, which will be nice, but I had to clean the bathroom before using it, which didn't make me feel that the rest of the room was very clean. It also smelled of smoke, and there were burn holes in the curtains. I would not stay there again.
Comment from Hotel Management
Feb 16, 2017 by LQ Customer Care, Hotel Management
Thanks for the opportunity to respond to your concerns. While I thank you for your kind words regarding our location, I am extremely disappointed that we fell short of your expectations at the property. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and I assure you that our staff will have a chance to read your feedback. As you mentioned, this property is undergoing a complete renovation, which should alleviate any issues. We hope to see you stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Oh

Centrally located for my needs.

Posted Feb 14, 2017 on Orbitz
Pros: Rate and location to suit my needs. Clean room.
Cons: Stain on carpet (rm. 130) was red and resembled blood.
Location: For my needs, the location worked.
Had a minor problem parking close to entrance but do understand that not everyone can secure "the front spot." Overal I'd rate my stay 8.5 out of 10.
Comment from Hotel Management
Feb 17, 2017 by LQ Customer Care , Hotel Management
Thank you for the great review. We take pride in the features you mentioned. We look forward to serving you again in the near future! Sincerely, LQ Customer Care
2 out of 5
by ikan

Expensive budget hotel

Posted Feb 11, 2017 on Hotels
People at front desk is not any close to friendly. The shuttle is rather slow. When I called i was told to get to the waiting site. The shuttle will be there in five minutes, but 20 minutes later still not there.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for taking the time to give feedback about your stay. You definitely didn't seem to have had the experience that most of our guests have, and I am so sorry that we didn't live up to your expectations! I'll make sure to review your comments with our entire team and see what we can do better!