Ratings based on 1,027 Verified Reviews

3.7 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Canada

The halls in this place were very unkept and dirty

Posted Apr 12, 2017
Cons: How about keeping Public Areas Clean as well as the Rooms which should be Clean at all times!!
I stopped staying at La Quinta some time ago but thought I would try them one more time. Well nothing has changed,.....the Very Best Hotel in this Chain is in Louden Tennessee....otherwise I will not be visiting this Chain anywhere else!!!!!!!!!! Very Very Disappointed!!!
Comment from Hotel Management
Apr 14, 2017 by LQ Customer Care , Hotel Management
We are very sorry to hear of your negative experience while staying with us. We appreciate the constructive critique, as we are continuously striving to improve our guest's experience. It is only through your feedback that improvements are considered and made. Our hope is that you will give us a chance to better serve you in the future. We very much appreciate your business and thank you for staying with us. Sincerely, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from Canton, OH

Convenient hotel near CLE airport

Posted Mar 24, 2017
Pros: Stay, park and fly, free breakfast.
Cons: Renovation, being done.
Hotel is near Cleveland airport. Convenient to stay one night, park and fly. Pick up your car when you return. Free breakfast.
Comment from Hotel Management
Mar 25, 2017 by LQ Customer Care, Hotel Management
Thanks so much for submitting feedback of your recent stay. We are delighted you enjoyed our location, close to the airport, and our amenities. We do have several projects going and hope you will return to see and experience our completely updated hotel.
3 out of 5
by A verified traveler

Overnight only

Posted Mar 10, 2017
Pros: Location
Cons: The condition of everything
Just an overnight stay near the airport. No frills, the facility is old and worn?
Comment from Hotel Management
Mar 11, 2017 by LQ Customer Care, Hotel Management
Thanks for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our management staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us. Respectfully, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2017
Quiet except for renovations noises which was okay
Comment from Hotel Management
Mar 4, 2017 by LQ Customer Care, Hotel Management
Thank you for your kind words. We are pleased to hear that you had an enjoyable stay. We look forward to seeing you on your next visit!
2 out of 5
by A verified traveler

Under construction

Posted Feb 15, 2017
Pros: not clean
Cons: housekeeping
Location: convenient to airport
The hotel is under renovation, which will be nice, but I had to clean the bathroom before using it, which didn't make me feel that the rest of the room was very clean. It also smelled of smoke, and there were burn holes in the curtains. I would not stay there again.
Comment from Hotel Management
Feb 16, 2017 by LQ Customer Care, Hotel Management
Thanks for the opportunity to respond to your concerns. While I thank you for your kind words regarding our location, I am extremely disappointed that we fell short of your expectations at the property. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and I assure you that our staff will have a chance to read your feedback. As you mentioned, this property is undergoing a complete renovation, which should alleviate any issues. We hope to see you stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and convenient

Posted Feb 4, 2017
Clean, convenient, and free airport shuttle. I'll definitely stay here again!
Comment from Hotel Management
Feb 4, 2017 by LQ Customer Care, Hotel Management
Thank you for your positive comments. We are happy that we had the opportunity to serve you and we hope you will choose La Quinta Inns and Suites in your future travels. Sincerely, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler from sacramento ca

Business trip

Posted Jan 18, 2017
Hotel it's ok it's self, but halls are very dirty and first day after cleaning they didn't change towel and didn't leave supplies
Comment from Hotel Management
Jan 23, 2017 by LQ Customer Care, Hotel Management
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are pleased that you had a good stay overall. However, we apologize for the cleanliness issues and will share your feedback with the management team. We very much appreciate your business and thank you for staying with us. Respectfully, LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

pleasant stay

Posted Jan 15, 2017
-Close to the airport -Rooms are clean, comfortable, and contains amenities needed for short and long term stay -Excellent welcoming staff -Free airport shuttle
Comment from Hotel Management
Jan 15, 2017 by LQ Customer Care, Hotel Management
Thanks for your wonderful review! We truly appreciate your business and hope you will choose La Quinta Inns and Suites in your future travels. Sincerely, LQ Customer Care
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and efficient

Posted Jan 15, 2017 on Orbitz
Heat was off when we arrived and it was 8' outside so the room was very cold. It took awhile to warm up.
Comment from Hotel Management
Jan 17, 2017 by LQ Customer Care , Hotel Management
Thank you for your feedback. We apologize that the heater wasn't turned on when you arrived. Your comments will be shared with our maintenance staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
5 out of 5
by A verified traveler

Posted Jan 10, 2017 on Hotels
Great service for shuttle and parking!
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Thank you for your positive comment. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Looking forward to welcoming you back soon. Sincerely, LQ Customer Care