Ratings based on 902 Verified Reviews

3.8 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Problems

Posted Jul 21, 2017
Pros: nothing
Cons: make it quite,
Location: ok
Not a nice experience. The Hotel looks ok, but it is very noisy in the rooms. It was so noisy that I was credited the first night stay. IT SHOULD HAVE BEEN BOTH, as the second night in a different room was just as bad. We could hear the floors creaked all night in both rooms. No easy to get a good night sleep.
Comment from Hotel Management
Jul 23, 2017 by General Manager, Hotel Management
So sorry to hear you did not enjoy your stay with us. Will review your comments with the staff.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Close to my family, easy to get to.

Posted Jul 11, 2017
We needed a qiet place to stay that was easily accessible from the highway. This place fits the bill. Pleasant, quiet, good staff, easy access to everwhere in the area and wothin walking distance to some fun breakfast and night spots. Not fancy but pleasantly serviceable.
Comment from Hotel Management
Jul 18, 2017 by General manager, Hotel Management
Thank you so much for your comments. We are happy we met your expectations!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Very friendly staff very clean easy access to get to downtown Cleveland
Comment from Hotel Management
Jul 23, 2017 by General Manager, Hotel Management
So happy to hear you enjoyed your time in Cleveland. See you again soon!
3 out of 5
by A verified traveler from Florida

Bathroom area open to bedroom. Unsatisfactory.

Posted May 14, 2017
Pros: It was clean and front desk people were pleasant
Cons: Put folding doors across the bathroom area to give some privacy and light control to bedroom.
Location: Restaurants nearby, easy access to highways.
Prescription drugs were stolen from our room. We did not discover it until we got home due to a clever way of disquising the theft. The bathroom area open to the bedroom was unsatisfactory to us. A false fire alarm awakened us at about 6 AM one morning. No apologies or proper action taken.
4 out of 5
by Thomas

Posted Apr 24, 2017 on Hotels
Hotel was perfectly fine, especially when traveling with a pet.
Comment from Hotel Management
Apr 28, 2017
Happy to hear that you enjoyed your stay with us. Hope to serve you again soon.
5 out of 5
by Karla

Posted Apr 21, 2017 on Hotels
Love every time I go there.
Comment from Hotel Management
Apr 28, 2017
So happy to hear you are a frequent guest at the hotel. Look forward to having you back to serve you again soon!
3 out of 5
by Beverly

Posted Apr 17, 2017 on Hotels
Hallways to room had a strong odor of weed
Comment from Hotel Management
Apr 28, 2017
Thank you for commenting about your recent stay with us. I am sorry to hear of this problem. We do offer smoking rooms, but not for what you have described. Will certainly respond to the incident.
4 out of 5
by James

Port at the end of the trail

Posted Apr 15, 2017 on Hotels
An older faculty , but pretty Classie digs for a weary traveler on business .
4 out of 5
by John

Not competitive

Posted Apr 14, 2017 on Hotels
Hotel is ok, but the breakfast is not competitive. No eggs, no newspapers, small selection of things. Other chains offer a better breakfast, almost all have either a local paper or USA Today in lobby. Rooms are small, but well kept, if dated.
2 out of 5
by A verified traveler from Cincinnati, Ohio

Nice place to visit, but you can't park there

Posted Apr 13, 2017
The staff was friendly and the hotel generally and our room specifically were clean and in good condition. Our only complaint is that after returning from dinner at 6:30 pm, there were no parking spaces at the hotel. I had to circle the lot for 15 minutes waiting for patrons of a nearby restaurants to vacate a space. There is a sign stating parking is for hotel guests only, but front desk employees told me they are not allowed to enforce it, even though the Ohio Revised Code allows for towing of improperly parked vehicles. I would not recommend this hotel unless you check in before 4:00 pm and do not plan to leave the property until morning.