Exterior

Reviews of La Quinta Inn & Suites by Wyndham Cleveland Airport West

2.5 out of 5
La Quinta Inn & Suites by Wyndham Cleveland Airport West
25105 Country Club Blvd, North Olmsted, OH

Reviews

6.2
Rating 10 - Excellent. 244 out of 1006 reviews" "
Rating 8 - Good. 192 out of 1006 reviews" "
Rating 6 - Okay. 164 out of 1006 reviews" "
Rating 4 - Poor. 189 out of 1006 reviews" "
Rating 2 - Terrible. 217 out of 1006 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Kendal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean , and very helpful and friendly
Stayed 1 night in Mar 2024

2/10 Terrible

Helen

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great! Its safe and peaceful!
Stayed 2 nights in Mar 2024
Response from GM on Mar 8, 2024
Thank you so much!

4/10 Poor

Shannon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had poor customer service there. I will never go back, pool was not well kept up. Not enough seating in the pool area. Elevators had water and juice spilled on it early in the morning, and even on the late night.
Stayed 1 night in Mar 2024
Response from Meghan on Mar 8, 2024
I am so sorry your stay with us was unpleasant. Please feel free to reach out to me to discuss your stay further. I would love for your family to give us another try!

8/10 Good

Kayla

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 8, 2024
Thank you!

2/10 Terrible

Cristian

Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Stayed 1 night in Jan 2024

10/10 Excellent

David

Thanks to everyone! Great place to stay!
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 27, 2024
Dear David, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at La Quinta Inn & Suites by Wyndham Cleveland Airport West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 Terrible

Colleen

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with my daughter's volleyball team. I booked a "suite" but had to change rooms soon after check in because it was filthy. The blankets had make up and/or blood stains and the bathroom looked like it hadn't been cleaned in weeks. Ditto for the carpets. Also, it isn't a true one bedroom suite; it's just two rooms next to each other with the connecting door open. The beds are small and the room temperature is difficult to control if the heater has manual controls instead of digital. One room had digital, the other manual. There wasn't enough hot water for back to back showers and we skipped the buffet because it didn't look appetizing. The only good thing about this La Quinta was the Great Northern Mall next door had a good smoothie place and there was an amazing taqueria nearby.
Stayed 2 nights in Jan 2024
Response from Manager on duty on Jan 21, 2024
Dear Colleen, thank you for taking the time to post this review and for telling us about your experience. Your feedback is valuable and will help us continue to improve our hotel. We will look into this matter and try to formulate a plan that addresses this issue. Please accept our apology and rest assured we will do all we can to rectify this problem. Thanks again for letting us know and hope to see you again if your travel plans bring you back into this area. Sincerely, Management

2/10 Terrible

Cash

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the color of the room
Stayed 3 nights in Jan 2024
Response from Manager on duty on Jan 21, 2024
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

4/10 Poor

Konrad

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 16, 2024
Dear Konrad, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

4/10 Poor

Al

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 16, 2024
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 11, 2024
Dear Rebecca, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on duty on Jan 11, 2024
Dear Ryan, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 Terrible

Marwa

Stayed 5 nights in Dec 2023
Response from Manager on duty on Jan 24, 2024
Dear Manwa, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

4/10 Poor

Gail

Disliked: Cleanliness, property conditions & facilities
I liked the location. However, I had to change rooms as soon as I got there because of dirtiness and dripping faucets. The next room I got had a dirty bathroom with pink mold in the tub. Finally, although the pool was clean, it was too cold and the jacuzzi I had looked forward to did not work. Very disappointing for close to one hundred dollars!
Stayed 1 night in Dec 2023
Response from Manager on duty on Jan 11, 2024
Dear Gail, Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the issues that you encountered. We have reviewed all of your comments as a management team, and each department head will formulate a plan to ensure that the risk of such issues occurring again are minimized. We apologize sincerely for not providing you with a better stay.Sincerely, Management

8/10 Good

Marilyn

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Basically the facility was pleasant and improvements apparently being made. Few bothering notes, Overloaded waste receptacles in hallways not attended to. Our bathroom had no towel racks, no way to hang used washcloths and towels. A hook on the back of the bathroom door was missing, leaving a hole in the door. Some chips from the missing hook on the floor.
Stayed 2 nights in Dec 2023
Response from Manager on duty on Jan 6, 2024
Dear Marilyn, thank you for taking the time to tell us about your experience. Please accept our sincere apologies for not providing an overall perfect experience. It is our goal to ensure each and every guests leaves our hotel completely satisfied. Based on your comments we did not achieve this with you. Please allow us another opportunity if your travel plans bring you back to the area. We will show you how we used your feedback to improve our overall operations. Sincerely,Management

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The water pressure was terrible...on our last morning there was no breakfast ready at 7:15 and the decaf coffee wasn't fresh...warmed up from the day before....after midnight it was still rather noisy.....we stayed 2 nights and had to get our own fresh towels.
Stayed 2 nights in Dec 2023
Response from Manager on duty on Jan 6, 2024
Dear David, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

10/10 Excellent

Rico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Mar 8, 2024
Thank you!

4/10 Poor

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The stag is always always always so very helpful and friendly. The amenities are great. This stay not what I’m used too. Remote did not work bed was broken sofa bed mattress did not fit frame and elevators broken. I did not get what I paid for. This did not stop the staff from being phenomenal but the other issues to me were pretty major especially being with little kids.
Stayed 2 nights in Dec 2023

4/10 Poor

Jabez

Stayed 1 night in Dec 2023
Response from Manager on duty on Jan 7, 2024
Dear Jabez, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

4/10 Poor

John

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good will not repeat
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 29, 2023
Dear John, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

8/10 Good

Vanessa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 26, 2023
Dear Vanessa, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel. Helpful and friendly front desk and management staff. Only issue was housekeeping forgot to change linens and towels one day after I asked them to. Otherwise, good service.
Stayed 3 nights in Dec 2023
Response from Manager on duty on Dec 23, 2023
Dear James, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at La Quinta Inn & Suites by Wyndham Cleveland Airport West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 Terrible

Darrell

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Terrible shape looks like a party spot
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 21, 2023
Dear Darrell, We appreciate you taking the time to post this review as we are always looking for ways to grow and improve as a hotel. Quality of service, and overall cleanliness are two very important pillars in our success and we sincerely apologize for falling short of your expectations in those aspects. Our team always aims to exceed expectations, and I will be sure to inform the proper departments of your feedback to ensure we are able to prevent issues like this from happening again in the future.Thank you for choosing us, and we hope to have another opportunity to provide you with the amazing stay that you deserve.Sincerely,Management

6/10 Okay

kerline, miramar

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The was no airport shuttle. The room looks clean, but not . If you have allergies to dust, this is not a good hotel to stay in. You will have a horrible time sleeping in the room, with severe allergy attacks all night.
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear Kerline, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management

4/10 Poor

Eric

Stayed 1 night in Oct 2023
Response from Manager on duty on Dec 20, 2023
Dear Eric, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

4/10 Poor

Eric

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bed was horrible. The least comfortable bed I’ve ever slept in. The pillows were horrible also
Stayed 2 nights in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear Eric, Thank you for taking the time to post this review as we are always looking for ways to grow and improve as a hotel. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating this can be as we know how important a good night of rest is. Our team works extremely hard to ensure the overall comfort for all of our guests, and we all are very disappointed to know that we were unable to provide this for you. I will be presenting this review to our team to ensure a situation like this does not happen again. Please know that this situation is highly unusual and does not represent the high standards that we always aim to achieve. Feel free to give us a call at any time if you would like to discuss this matter further.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

6/10 Okay

Lawrence

Stayed 2 nights in Dec 2023
Response from Manager on duty on Jan 7, 2024
Dear Lawrence, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

10/10 Excellent

Steven

Stayed 2 nights in Dec 2023
Response from Manager on duty on Jan 6, 2024
Dear Steven, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

4/10 Poor

june

Disliked: Staff & service
tv channels plenty....water was warm not hot...coffee promised to be 24 hours available was luke warm and told i couldnt get into room 10 minutes early or i would be charged 25 dollars extra. told 50 dollars extra for incidentles to be credited on my card.. something weird here. what incidentles???
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear June, Thank you for taking the time to complete this review. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely, Management

10/10 Excellent

sarita

Stayed 2 nights in Dec 2023
Response from Manager on duty on Jan 1, 2024
Dear Sarita, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

6/10 Okay

Jacob

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was good wish the breakfast was better than it was but overall it ws a good stay
Stayed 3 nights in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear Jacob, Thank you for taking the time to complete this review. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely, Management

8/10 Good

Pamela

Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on duty on Dec 20, 2023
Dear Pamela, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management

10/10 Excellent

Ramy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on duty on Dec 20, 2023
Dear Ramy, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management

2/10 Terrible

Tangela

Business traveler, Traveled with partner
Disliked: Amenities
My check in wasn't smooth
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 5, 2023
Dear Tangela, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
The room was clean and comfortable. The staff was very friendly.
Stayed 2 nights in Dec 2023
Response from Manager on duty on Dec 5, 2023
Dear Jessica, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff at La Quinta Inn & Suites by Wyndham Cleveland Airport West, we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management

2/10 Terrible

Abby

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 5, 2023
Dear Abby, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime.Thank you for choosing us, and we hope to have another opportunity to better serve you in the future.Sincerely,Management

2/10 Terrible

Mara

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on duty on Dec 5, 2023
Dear Maria, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on duty on Dec 5, 2023
Dear Josh, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

2/10 Terrible

Julaniya

Stayed 3 nights in Nov 2023
Response from Manager on duty on Dec 20, 2023
Dear Julaniya, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the contential breakfast
Stayed 4 nights in Nov 2023
Response from Manager on duty on Nov 25, 2023
Dear Gregory, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management

6/10 Okay

Brent

Traveled with partner
Disliked: Property conditions & facilities
It was mostly clean. The first room we were assigned had an ac/heat unit that sounded like a plane landing. We were reassigned to another room that was better, but the water pressure in the shower was almost nonexistent.
Stayed 3 nights in Nov 2023
Response from Manager on duty on Nov 21, 2023
Dear Brent, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

2/10 Terrible

Raekwon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 2 nights in Nov 2023
Response from Manager on duty on Nov 21, 2023
Dear Raekwon, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management

6/10 Okay

Jeremy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The room has been “landlord” fixed up. Not terrible for the price but not a fancy or overly clean place all together.
Stayed 1 night in Nov 2023
Response from Manager on duty on Nov 16, 2023
Dear Jeremy, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management

10/10 Excellent

Antonios

Stayed 3 nights in Nov 2023
Response from Manager on duty on Dec 5, 2023
Dear Antonios, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay. Sincerely, Management

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Rate it a 7.5
Facility is a little worn for wear. Lights are out in front parking lot. Don’t park there! Hard to find enterance if you don’t know it’s there. Room air/heat needs to be cleaned updated.
Stayed 2 nights in Nov 2023
Response from Manager on duty on Nov 14, 2023
Dear John, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management