Hello Denise, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Luis, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Kimberly,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cleveland Airport-Middleburg Heights. I am sorry to hear that your stay fell short of your expectations as you mentioned that the room or our hotel was not as you remembered. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Jal,The staff and I at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS appreciates your feedback after your recent visits with us. You mentioned there was a lengthy wait at check in, towels were lacking, and the room was quite musty. In the future, should you require amenities such as a microwave or mini fridge, please feel free to explore our other room options. Please accept our sincerest apologies for any inconvenience caused. Feedback from our guest is always welcome as we move towards improving our services.Thank you again for the feedback provided, we hope to host you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Dear Buddah,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I am sorry that your experience was less than ideal due to the situation mentioned. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong. At Red Roof, it is our intention to have your confidence in our abilities to eliminate similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and all the best in your future travels.Very truly yours,Kerry-LeeRed Roof ManagementRediResponse Specialist

Hello Tyler,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cleveland Airport-Middleburg Heights. It's saddening to hear you were unsatisfied with your stay due to the possible faulted amenities you encountered. Red Roof aims to provide our guest with a clean and comfortable stay which is why is saddening to see that we weren't able to accomplish this with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Tyler, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Thank you for sharing your perfect rating with us, Edric. Our staff at the Red Roof Inn Cleveland Airport-Middleburg Heights was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Thank you for sharing your feedback with us, Sharon. The team at the Red Roof Inn Cleveland Airport-Middleburg Heights was pleased to know that you were fond of the second room's cleanliness and its good heat. However, you made mention of the faulty radiator in the first room and . As such, your sentiments have been shared with the property.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

Dear Christine,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Karen, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Angelina,Thank you for choosing to stay at our RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Rashad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Kenneth, Thank you for telling us about your stay at the Red Roof Inn Cleveland Airport-Middleburg Heights. I am glad you found your experience to be trouble free. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Hello Bettina L, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Amy. The staff and I at the Red Roof Inn Cleveland Airport-Middleburg Heights appreciate your 3/5 score following your stay. I am happy that our close proximity to the airport pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear Kristi,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Dear Jennifer,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience due to the unanswered calls as you described. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Kristin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Joanna, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS regarding decent price. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hello Beverly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Hello Ian, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Patrick. The staff and I at the Red Roof Inn Cleveland Airport-Middleburg Heights were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

We deeply appreciate your honest feedback. I apologize we have fallen short on offering you an exceptional experience. If you'd like I would love to discuss this further with you. Please feel free to contact me

Thank you for you honest feedback and we are glad you enjoyed your stay with us. I hope you'll give us another opportunity to serve you on your next visit to Cleveland.

Thank you for sharing your perfect rating with us, Samantha. Our staff at the Red Roof Inn Cleveland Airport-Middleburg Heights was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

Thank you for taking the time offer your feedback. We are glad ro hear you enjoyed your stay and the services at night. We will be looking into your concerns and deeply apologize for the inconveniences.

Hello Johnson, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Christina,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. It's great to hear that you were pleased with your stay prompting your 4/5 score. However, I sincerely apologize for the noise disturbance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hello Curtis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Travone, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you for taking the time to offer us your honest feedback. We deeply apologize for the inconveniences experienced, as well as falling short on offering you an exceptional experience.

Thank you for sharing your experience, Neil, of your stay at the Red Roof Inn Cleveland Airport-Middleburg Heights. We regret the inconvenience you encountered with the room changes. You highlighted that the rooms were uncleaned as well as the the bathtub and the TV remote had no batteries. I sincerely apologize for your experience. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you, Penny, for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland Airport-Middleburg Heights and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Carmen, Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. The issue you’ve brought to our attention regarding the stained linens is truly regrettable. This is not an experience our guests have with us, as we hold our housekeeping staff to the highest standard. Please accept our apologies and know that we will do our utmost best to improve in this regard as we continue to strive for excellence.Thank you again for sharing your concerns and we wish you all the best in your future travels. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Hello Ginny,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Edward, Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I am glad to read that you found our hotel to be clean and it met your needs, and our front desk staff to be nice. However, you indicated that you did not spend much time and the beds could be a little bigger. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and Red Roof hope to continue to provide great experiences for you. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Dear Carla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. It's good to hear that you found everything to be ok. However, you indicated that you were unsatisfied due to the situation you mentioned regarding your charges and the encounter you described in the lobbies. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Jumel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS. I am sorry your stay fell short of your expectations due to the cleanliness of your room not being up to your standards, the odor you described, and the other highlighted concern.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.. Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Ruby,Thank you for your review of our Red Roof Inn. You indicated that you found the sheets to be stained/the rugs unclean and that there was no housekeeping available, which hindered your experience. This is truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention.We would love to have another chance to provide you with a better experience at our hotel the next time you re in town.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Dennis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Ronnie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Lynn,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CLEVELAND AIRPORT-MIDDLEBURG HEIGHTS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Hi there Kristen!Thank you for rating your recent stay. Red Roof values you as our guest and welcome your 3/5 score. We sincerely apologize if we fell short in any way during your visit. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing Red Roof Inn Cleveland Airport-Middleburg Heights. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

I appreciate you sharing your feedback following your stay at the Red Roof Inn Cleveland Airport-Middleburg Heights, Danilo. I was saddened to read that your stay fell short of your expectations due to the insects you reported. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Devorine Red Roof ManagementRediResponse Specialist