Ratings based on 881 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from groveport, ohio

Great location for the Q

Posted Feb 7, 2016
Everything was excellent. Will be staying there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Powell, OH

Elegance and convenience in the heart of the city

Posted Feb 6, 2016
Pros: I liked also that amenities were upgraded from the hotel description, i.e., WiFi was available everywhere at no charge as well as other improvements.
Cons: Nothing for me. Even the elevators were immediately responsive and quick - which I have NEVER found when we are staying in full capacity hotels.
Location: Cleveland baseball and basketball stadium, Rock and roll hall of fame, The Christmas Story House, The Lake, Cleveland Convention Center-walking distan
The architecture and decor of this hotel was absolutely delightful - and why I chose to stay in the first place. Service was wonderful from the first person we met when we arrived, to those who assisted us as we left, and everything was made as convenient and simple as possible. The breakfast buffet is quite nice, but I found the eggs benedict to be perfection, with coffee worth savoring. Our room was large and well appointed with quality and comfortable furniture, a separate closet and very large bath. The beds were my favorite with fluffy comforters, lots of pillows, nice linens,and an excellent mattress. We also had control of the temperature of the room. Our room looked out over the public square which is being renovated, but will be beautiful by this spring! The Renaissance is connected by inside walkways to the mall, movie theaters, Hard Rock Cafe, Food Court, and several other hotels and a sports arena.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2016
Great place
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2016
The staff was very accommodating and this hotel was convenient to a lot of venues
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel! Staff was very helpful!

Posted Feb 1, 2016
Nice Hotel! The staff was extremely helpful. Thank you for a great stay!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor, Mi

Beautiful hotel

Posted Jan 30, 2016
Beautiful hotel. Beds were very comfortable. Great location! The downside...the parking garage was horrible for bigger vehicles. Valets parked vehicles anywhere and everywhere, making it hard to complete turns and get through. Hair on toilet that was on there upon arriving to the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austintown, OH

Beautiful hotel and Great Staff

Posted Jan 29, 2016
Stayed at the hotel to attend the Cavs game. The hotel was beautiful, the room was large and cozy, the bathroom was also large and the staff was great!! The hotel is connected to the Horseshoe Casino, the mall and the Q, so you don't need to go out in the cold to go to these places. Will definitely stay there again!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2016
I feel that the rooms definitely need updated!!!!
Comment from Hotel Management
Jan 30, 2016 by Steve. G, Hotel Management
Thank you for your feedback! We do our best to maintain our beautiful property and are disappointed that you were not completely satisfied. We are in the planning stages of a renovation. We look forward to your return so we may show it off! Sincerely, Steve G., General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Indpls,In

Haunted

Posted Jan 25, 2016
Pros: It was beautiful. Wide hallways. The fact it is haunted
We loved our stay, but neither of us slept well. It was not the bed ,but something in the room did not want us to sleep. At one point their were several glowing orbs floating around the room. We would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2016
Cons: THE PARKING GARAGE WAS A LITTLE TRICKY
NICE HOTEL AND VERY CLOSE TO THE Q FOR THE CAVS GAME
Comment from Hotel Management
Jan 29, 2016 by Steve G., Hotel Management
Thank you for taking the time to share your feedback! We appreciate your comments and will continue to work to improve our offerings. We are pleased to have a covered parking lot attached to the hotel and are sorry that you found it a little tricky. We do have a number of directional signs posted and will look to see where improvements can be made. Thank you again! Steve G., General Manager