Lovely hotel downtown with amazing&friendly staff
Posted Sep 20, 2016
Absolutely loved every part of my stay here. Everything was flawless starting from check-in. I was checked in by Matthew who was very friendly at the desk. We made some small talk, I told him it was my first time in Cleveland and I was there for an interview; he so very nicely gave me a room upgrade which I am incredibly appreciative of. I had not slept in days due to travels and travel mishaps, and the first thing I did was take a nap. Everything about the room was perfect. Facilities were clean, place was spacious, bed was comfortable, bathroom was lavish, room was quiet and view was great. I could not have asked for a better check in experience and stay. And Matthew is great!