Great location but otherwise disappointing
Posted Jan 30, 2017
Wanted a hotel close to the "Q" for a Cavs game; location is great from that standpoint. Otherwise, the stay was disappointing. It started off with parking - they do have valet parking, but I did not see any hotel self-parking outside of nearby 3rd party garages - be prepared to walk a bit to your parking if you don't want to pay for and deal with valet parking.
Next was the fact that they gave my room to someone else with the same last name. First name was completely different, so not sure how that happens. The desk staff person was not apologetic at all for this and basically took an attitude that I was making up the fact that I had booked (and pre-paid) for a room. Thankfully showing her the confirmation number in the Expedia app got it cleaned up, but the customer service was certainly lacking.
Getting to the rooms in this hotel can be a real hike because it is essentially two different buildings joined only at the 2nd level. It is a bit of a maze until you start to learn your way around, and the front desk staff's directions were incomplete, so I had to do a bit of searching.
Overall the room was generally clean, but their were dirty rags left on the kitchen table (studio room), and there were a couple of questionable brown/red stains both in the bathroom and on the wall. Pretty gross, actually.
There's more but characters are limited here. Last straw for me was getting charged for valet parking that I never used. Got it corrected but as I said, disappointing.