Ratings based on 778 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

International Motorcycle Show weekend

Posted Jan 31, 2017
Pros: Friendly staff with positive & professional attitudes. Clean rooms, lobby and elevators. Convenient location to Airport and convention center.
Cons: Perhaps more attentive restaurant staff for busy evenings, especially for conventions or special events in town.
Location: I-X Convention Center very close by. Airport just across the street.
Excellent stay from arrival to check out. Professional, helpful and friendly staff.Spotless and fresh room. Convention shuttle ( to and fro ) was a welcome bonus and added to the positive stay experience. Breakfast with real food, not just muffins, bagels and juice. Breakfast manger and her staff was pleasant and attentive. Earned to be my "go to" hotel for future trips to Cleveland. ONLY negative was at the Hemispheres Restaurant on Friday evening. They were very busy at bar but seating in restaurant was quite open. Odd as I waited about 10 minutes to be acknowledged to be seated, while being walked past by several restaurant employees. Finally seated by grumpy & rude dude in white shirt. He quickly gave menus and disappeared. Now I was aggravated, so started the timer on my watch. 18 minutes later, no one has taken a drink or food order. Again as several restaurant staff have carried other's food to them, and even dropped a tray's worth on the ground beside my table. In which, Mr Grumpy White shirt walks past my table, takes a look & goes back into kitchen area. After a few failed attempts to get anyone's attention, and other guests noticing & discussing that no one had tended to my table, and me being tired and frustrated, I opted to walk out, bought a bag of snack crackers and a tea, and headed back to my room. Perhaps Mr. Grumpy White shirt was just stressed & overwhelmed, but that night, the restaurant staff missed the mark set by the rest of the Sheraton staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Concord Twp, Ohio

Great hotel if you are flying out of/into CLE

Posted Jan 4, 2017
Stayed here the night before an early flight and it was great. Shuttles to the departure drop off area run every 10 minutes. Staff was very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2016
Pros: on airport grounds with shuttle. Price was very reasonable.
Hotel needed for my son who was flying in from Tucson. He had a delay in flight from Atlanta about 7 hours. He was allowed to stay in room until 2:00 pm the next day and so was able to get a few hours of sleep. We were glad he didn't have to be out by noon, or it would have been a waste of money. Everything turned out great!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel next to airport

Posted Dec 21, 2016
Pros: Beds were soft, food and drinks at bar were good
Location: Cleveland
Nice hotel and easy access to airport. Good food and cocktails at the bar.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge, LA

Nice hotel, very close to airport

Posted Dec 6, 2016
Close proximity was essential to me in this trip. Mission accomplished
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2016
Pleasant experience all around. A++ nice hotel. Nice staff. Good food, very close to airport-5 minutes by shuttle.
5 out of 5
Recommended
for Everyone
by A verified traveler from Temple, United States of America

Cleveland's Finest

Posted Nov 21, 2016
Had a wonderful visit to the Hilton in downtown Cleveland. Room was perfect. Had a fantastic view of the lake and the rock n roll hall of fame. Perfect location. Extremely helpful and friendly staff. Top notch all around.
5 out of 5
by A verified traveler from Mt Joy

wonderful club level

Posted Nov 21, 2016 on Hotels
great restaurant. minute from airport
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Convenient to the airport

Posted Nov 20, 2016
Worked great for our stay near CLE.........................
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Very convenient to the airport

Posted Nov 19, 2016
Staff was welcoming, warm, sympathetic that I was there for a funeral. Very impressed by every employee I encountered there!