International Motorcycle Show weekend
Posted Jan 31, 2017
Excellent stay from arrival to check out. Professional, helpful and friendly staff.Spotless and fresh room. Convention shuttle ( to and fro ) was a welcome bonus and added to the positive stay experience. Breakfast with real food, not just muffins, bagels and juice. Breakfast manger and her staff was pleasant and attentive.
Earned to be my "go to" hotel for future trips to Cleveland.
ONLY negative was at the Hemispheres Restaurant on Friday evening. They were very busy at bar but seating in restaurant was quite open. Odd as I waited about 10 minutes to be acknowledged to be seated, while being walked past by several restaurant employees. Finally seated by grumpy & rude dude in white shirt. He quickly gave menus and disappeared. Now I was aggravated, so started the timer on my watch. 18 minutes later, no one has taken a drink or food order. Again as several restaurant staff have carried other's food to them, and even dropped a tray's worth on the ground beside my table. In which, Mr Grumpy White shirt walks past my table, takes a look & goes back into kitchen area. After a few failed attempts to get anyone's attention, and other guests noticing & discussing that no one had tended to my table, and me being tired and frustrated, I opted to walk out, bought a bag of snack crackers and a tea, and headed back to my room. Perhaps Mr. Grumpy White shirt was just stressed & overwhelmed, but that night, the restaurant staff missed the mark set by the rest of the Sheraton staff.