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The only reason this hotel didn’t receive a 5 star rating is because the first floor baseboards were ripped off for repairs and the staff was less than what I generally experience at a Hyatt Place. Even rudeness aside, the hotel itself is phenomenal! From its location to its appearance to its beds ...
Front desk staff was extremely helpful. Shuttle to and from the airport was prompt and convenient. The room was basic but clean and beds were comfortable and included breakfast. Just what we needed before a flight! Would recommend
Upon arriving in our room we found that it was freezing & a little smaller than we had hoped. We have the heat some time but it was still freezing. I went down to the front desk & explained this to Hugh. He was more than happy to move us to a larger room that someone had stayed in more recently so ...
I was meeting a friend who was in Cleveland. The check in process was fast and easy. The room was amazing!!! All the staff was courteous and helpful. It made my stay one of the best I have had in a while.
Sherry checked me in to the room and was extremely friendly. I walked into the room and the smell of something chemical was overpowering. Before I even walked back out of the room the phone rang and she was apologizing that she forgot they had just completed some work in the room. Sherry asked me ...
The staff was amazing and eager to accommodate out wished for out room and even after a key mishap they made it right and then some. The welcoming we received from each member of the staff made our stay even better.
First impression was exceptional. Front desk staff couldn’t be any nicer. Very welcoming when I walked in. Room was great. I will be looking for another hotel like this when I am traveling next month .
Celebrated our 50th wedding anniversary with an overnight stay. Very nice hotel, room and staff. Close to shopping center. Only disappointed that the pool and hot tub we're closed for repair. We were looking forward to that! ☹️
Good hotel, quick check in, convenient location. Right off the exit. Close to great shopping and dining. Comfy room, quiet location, easy access parking.
Friendly front desk - comfortable bed - great room service - lovely decorated entry - tasty food - awesome business center with print capabilities.
People at front desk when we checked in were extremely helpful by providing directions to local stores, to local attractions, and to downtown Cleveland. Stopper in bathroom sink did not work and a cooler was removed from the room before we completed check out at the front desk, but these situations ...
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