Black Mold, Watery Oatmeal & Poorly trained staff
Posted Jan 5, 2017
We stayed here earlier in the year in a one bedroom suite & really enjoyed everything about it. The staff was warm & friendly, the breakfast was good though the oatmeal was watery, the room was clean, though they missed cleaning our room the first night and the showers always hot. We stayed 3 nights.
We decided to take our family a second time so reserved a 2 bedroom suite and were very disappointed this time. We found black mold under the soap dishes and corners in the shower, clothing left in drawers and personal toiletries left in the bathroom drawers including a hair filled brush.
We additionally found toys and other personal belongings under the sofa when we shifted it slightly to arrange bedding for our son. The oatmeal was again more water than oatmeal for our entire stay. A waffle machine was broken, and someone had poured batter into it, and a female staff member was using the spatula to clean it out right there on the counter where the other waffle maker was located and was flinging waffle pieces onto my plate. At the coffee station, when I asked for more half & half as the pitcher was empty, the man said "sure, I'll get it for you", then stood there, not moving. I waited a minute wondering what he was doing, when he finally said he was waiting for me to get off the carpet so he could pick up some trash that was on the floor in front of the counter. At this statement, I moved. He continued cleaning up the floor and never brought the half & half.