Exterior

Reviews of Staybridge Suites Cleveland Mayfield Heights Beachwood, an IHG Hotel

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 420 out of 847 reviews" "
Rating 8 - Good. 220 out of 847 reviews" "
Rating 6 - Okay. 105 out of 847 reviews" "
Rating 4 - Poor. 47 out of 847 reviews" "
Rating 2 - Terrible. 55 out of 847 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable
Stayed 3 nights in Apr 2024
Response from StayBridge on Apr 13, 2024
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

10/10 Excellent

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 1 night in Apr 2024
Response from StayBridge on Apr 13, 2024
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

10/10 Excellent

Zack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. Close to restaurants. Kitchen and fridge in room, what else could you possibly need?
Stayed 1 night in Apr 2024
Response from StayBridge on Apr 13, 2024
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

8/10 Good

JIM

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and had many amenities.
Stayed 1 night in Apr 2024
Response from StayBridge on Apr 13, 2024
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

4/10 Poor

Aman

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from StayBridge on Apr 13, 2024
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Staybridge Suites

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service
Stayed 1 night in Feb 2024
Response from StayBridge on Apr 13, 2024
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Staybridge Suites

8/10 Good

Stephany

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from StayBridge on Apr 13, 2024
Thank you so much for writing a comment. We really appreciate you taking the time to do so. We are so glad your short stay went well. We hope to see you in the future.Staybridge Suites

10/10 Excellent

Jasmine, Powell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!!
Stayed 1 night in Feb 2024
Response from StayBridge on Apr 13, 2024
Thank you so much for writing a comment. We really appreciate you taking the time to do so. We are so glad your short stay went well. We hope to see you in the future.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from StayBridge on Jan 29, 2024
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.

2/10 Terrible

Antasia

Liked: Staff & service
Fighting yelling someone had a weapon
Stayed 1 night in Dec 2023
Response from StayBridge on Jan 29, 2024
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Mediocre stay
We’ve stayed at this hotel previously and it was nice, but this time was an awful experience. From the construction of more than half the rooms on the floor, the smell of weed in the hallways, to the very uncomfortable beds, the mediocre breakfast, and the sink did not drain well. We actually checked out a day early (and we only had originally booked 2 nights), we didn’t want to pay the high rate they were charging. No where was this hotel worth the $200 a night fee. I’m not sure what has happened from the past, but this hotel has gone downhill. We only stayed because it was very close to family in the area. Will probably never stay again after this last trip.
Stayed 2 nights in Dec 2023
Response from StayBridge on Jan 29, 2024
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

4/10 Poor

Nunzio

Stayed 1 night in Dec 2023
Response from StayBridge on Jan 29, 2024
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

6/10 Okay

Daphne

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
So so
The hotel is under construction. We never heard it,so that wasn't a big deal, but our door wouldn't shut tight and we felt like anyone could break in. The bathroom wreaked of smoke smell and cannabis bad enough we all joked that maybe we would get a contact high. Breakfast was good and the last serving was extremely friendly and helpful.
Stayed 1 night in Dec 2023
Response from StayBridge on Jan 29, 2024
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

2/10 Terrible

Franna

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst experience I’ve ever had !! Bug infested property .. I was so upset and disappointed!!
Stayed 2 nights in Dec 2023
Response from StayBridge on Jan 1, 2024
Thank you very much for taking the time to write your comments. It is our goal to consistently provide superior service and accommodations at our hotel and we are truly sorry to read that your overall stay was less than satisfactory. Please accept our sincere apology for the shortcomings you experienced during your stay. We appreciate you bringing this matter to our attention and rest assured, we will address this and will work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

4/10 Poor

Gabriel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from StayBridge on Jan 1, 2024
Thank you very much for taking the time to write your comments. It is our goal to consistently provide superior service and accommodations at our hotel and we are truly sorry to read that your overall stay was less than satisfactory. Please accept our sincere apology for the shortcomings you experienced during your stay. We appreciate you bringing this matter to our attention and rest assured, we will address this and will work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great... This place actually has a nightly social time with free food and drinks. I have already been here before and whenever I visit our Cleveland office I will stay here
Stayed 1 night in Nov 2023
Response from StayBridge on Nov 28, 2023
Thank you for taking the time to write your review about our property. Your comments go a long way with the staff. It will always be our goal to provide convenient and world class service to our guests. Thank you again for your feedback and we hope to welcome you again soon.Warm Regards, Staybridge Suites

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
I was on a business trip and this is my go-to place to stay. The rooms very clean and the breakfast and complimentary happy hour food is great. I will look for further Staybridge Suites again while traveling
Stayed 4 nights in Nov 2023
Response from StayBridge on Nov 28, 2023
Thank you for taking the time to write your review about our property. Your comments go a long way with the staff. It will always be our goal to provide convenient and world class service to our guests. Thank you again for your feedback and we hope to welcome you again soon.Warm Regards, Staybridge Suites

8/10 Good

David, Chantilly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice happy hour 3 nights a week suitable to be a meal. Breakfast and happy hour were very good and serving staff was very good. Housekeeping could have been a little bit better, but not bad.
Stayed 7 nights in Oct 2023
Response from StayBridge on Nov 28, 2023
Thank you for taking the time to write your review about our property. Your comments go a long way with the staff. It will always be our goal to provide convenient and world class service to our guests. Thank you again for your feedback and we hope to welcome you again soon.Warm Regards, Staybridge Suites

10/10 Excellent

Janay

Stayed 1 night in Oct 2023
Response from StayBridge on Nov 28, 2023
Thank you for taking the time to write your review about our property. Your comments go a long way with the staff. It will always be our goal to provide convenient and world class service to our guests. Thank you again for your feedback and we hope to welcome you again soon.Warm Regards, Staybridge Suites

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was the most comfortable I have ever experienced at a hotel! Beautiful room
Stayed 1 night in Oct 2023
Response from StayBridge on Oct 20, 2023
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Stayed 1 night in Sep 2023
Response from StayBridge on Oct 20, 2023
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.

6/10 Okay

R. Steve

Stayed 4 nights in Sep 2023
Response from StayBridge on Oct 20, 2023
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are very disappointed on the rating we received and are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.Thank you for staying with us as we hope that we can better serve you next time. Sincerely, Staybridge Suites

8/10 Good

Christina

Liked: Staff & service, room comfort
Disliked: Cleanliness
Neato
Not as clean as it could be but overal not bad
Stayed 1 night in Sep 2023
Response from StayBridge on Sep 26, 2023
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Staybridge Suites

6/10 Okay

Verified traveler

Disliked: Cleanliness
Mixed bag
Pros: Convenient location for us, spacious accommodation Cons: musty, unpleasant odor in room that stayed because windows are sealed shut Room and public space cleaning was poor- dusty room, soiled elevator
Stayed 1 night in Sep 2023
Response from StayBridge on Sep 26, 2023
Thank you very much for taking the time to write your comments. It is our goal to consistently provide superior service and accommodations at our hotel and we are truly sorry to read that your overall stay was less than satisfactory. Please accept our sincere apology for the shortcomings you experienced during your stay. We appreciate you bringing this matter to our attention and rest assured, we will address this and will work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.Staybridge Suites

10/10 Excellent

Alicia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at this hotel before. It is very nice and located near work.
Stayed 1 night in Sep 2023
Response from StayBridge on Sep 26, 2023
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

8/10 Good

Glenna

Stayed 1 night in Sep 2023
Response from StayBridge on Oct 20, 2023
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are very disappointed on the rating we received and are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.Thank you for staying with us as we hope that we can better serve you next time. Sincerely, Staybridge Suites

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Service was good - but room had sticky floors, stains on couch, tv remote held together by tape. Very loud - dogs, babies and a party accross and down the hall sounded like they were right next door :(
Stayed 2 nights in Sep 2023
Response from StayBridge on Sep 26, 2023
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Staybridge Suites

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2023
Response from StayBridge on Sep 26, 2023
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Sincerely, Staybridge Suites

10/10 Excellent

Lindsay

Stayed 1 night in Sep 2023
Response from StayBridge on Sep 26, 2023
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

10/10 Excellent

Monte

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to this being an emergency situation, the Staybridge Suites was EXCELLENT ! Only wish breakfast was out on time because I had to stop for breakfast because it was not put out as advertised on time.
Stayed 4 nights in Aug 2023
Response from StayBridge on Sep 26, 2023
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.

4/10 Poor

Ashlie

Stayed 1 night in Aug 2023
Response from StayBridge on Sep 26, 2023
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

10/10 Excellent

RANDALL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service very clean building
Stayed 1 night in Aug 2023
Response from StayBridge on Aug 31, 2023
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Sincerely, Staybridge Suites

2/10 Terrible

Peter

Stayed 2 nights in Jul 2023
Response from Christina on Aug 24, 2023
Good morning, I am sorry to hear that, we strive for excellence. Please feel free to give us another try in the future.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a nice room and property. Would stay there again.
Stayed 1 night in Aug 2023
Response from StayBridge on Aug 18, 2023
Thank you so much for your great comments. We are so glad your stay with us was a positive one. We hope to see you in the future.

6/10 Okay

Mary E

Stayed 1 night in Aug 2023
Response from StayBridge on Aug 18, 2023
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Sincerely,Staybridge Suites

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from StayBridge on Aug 18, 2023
Thank you so much for your great comments. We are so glad your stay with us was a positive one and that you enjoyed the set up of the suites. We hope to see you in the future.

10/10 Excellent

Sabrina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff everyone was friendly and helpful room was clean peaceful and quiet
Stayed 1 night in Aug 2023
Response from Christina on Aug 15, 2023
Good morning, we hope to see you back here soon. Have a wonderful day

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from StayBridge on Aug 18, 2023
Thank you so much for your great comments. We are so glad your stay with us was a positive one and that you enjoyed the setup of the suites. We hope to see you in the future.

2/10 Terrible

arthur, miami

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My daughter slept in the room with the two beds and saw a live bed bug in her bed sheet after she checked why she was itching in her thigh. The kingsize bed in the other bedroom where I slept was soft and sagging in the middle where my main body weight is that I woke up with body ache. The microwave door is coming apart/broken. There is no tv remote in the living room. Somebody from the staff knocked at the door at 9:30 a.m. and asked if we are not leaving yet. As I know, check out is at 11am. We checked-in late at midnight and very tired from the long drive and just wanted a good night rest. So disappointed.
Stayed 1 night in Aug 2023
Response from StayBridge on Aug 11, 2023
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Sincerely, Staybridge Suites

10/10 Excellent

STACI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from StayBridge on Aug 11, 2023
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Staybridge Suites

10/10 Excellent

Neoma

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The first room we were assigned wasn't clean but the hotel clerk quickly gave us a new room. The hotel was nice and clean and everyone was friendly.
Stayed 1 night in Jul 2023
Response from StayBridge on Aug 11, 2023
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Sincerely, Staybridge Suites

10/10 Excellent

Sheena

Stayed 1 night in Jul 2023
Response from StayBridge on Aug 18, 2023
Thank you so much for your great comments. We are so glad your stay with us was a positive one and that you enjoyed the set up of the suites. We hope to see you in the future.

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary social hour Monday through Wednesday was amazing, something ive not seen at any other hotel before. room and property was very clean and the staff was amazing. cannot be beat for the price. would recommend to anyone.
Stayed 3 nights in Jul 2023
Response from StayBridge on Aug 11, 2023
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Sincerely, Staybridge Suites

10/10 Excellent

RANDALL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location very nice room
Stayed 1 night in Jul 2023
Response from StayBridge on Jul 27, 2023
Thank you for giving us the opportunity to have you as our guest. We are so glad you enjoyed your stay. We hope that if you find yourself in our area again you will give us a call.Sincerely, Managment

2/10 Terrible

Taijha

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A stay from hell
Upon check in my room was not ready. I reserved a kind bed and was given a double bed which is not what I paid for. The system Cept freezing so I was double charged for my room
Stayed 1 night in Jul 2023
Response from StayBridge on Jul 27, 2023
Thank you very much for taking the time to write your comments. It is our goal to consistently provide superior service and accommodations at our hotel and we are truly sorry to read that your overall stay was less than satisfactory. Please accept our sincere apology for the shortcomings you experienced during your stay. We appreciate you bringing this matter to our attention and rest assured, we will address this and will work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.Sincerely, Staybridge Suites

6/10 Okay

Emily

Stayed 3 nights in Jul 2023
Response from StayBridge on Aug 11, 2023
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Sincerely, Staybridge Suites

2/10 Terrible

MAQUEDA, Sanford

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room they gave us was dirty. The bed wasnt made, the room smelled horrible and there was plastic wrappers all over. They then gave us a new room with bad plumbing. The water doesn’t go down the drain while in the shower. When we checked out and complained about the plumbing the reaponse was "oh, thank youfor telling us". I would really like to be reimbursed for this horrible experience that was dismiised like it's the norm.
Stayed 1 night in Jul 2023
Response from StayBridge on Jul 27, 2023
Thank you very much for taking the time to write your comments. It is our goal to consistently provide superior service and accommodations at our hotel and we are truly sorry to read that your overall stay was less than satisfactory. Please accept our sincere apology for the shortcomings you experienced during your stay. We appreciate you bringing this matter to our attention and rest assured, we will address this and will work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.Kind Regards, Staybridge Suites

6/10 Okay

Deborah

Stayed 3 nights in Jul 2023

8/10 Good

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Mike

Stayed 2 nights in Jul 2023
Response from StayBridge on Aug 11, 2023
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the inconvenience the service you received from our hotel may have caused. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.Sincerely, Staybridge Suites