Under Construction - Beware!!
Posted Aug 15, 2016
We have stayed at the Ritz-Carolton Cleveland many times. However, I will not return anytime soon. The hotel is under construction. Many of the "amenities" are not available......pool, fitness center, steam room, restaurant..... The valet parking is on the main road (traffic hazard). It requires a series of halls, elevators, and a trip thru the mall just to get to the front desk. And yet.... with only HALF an experience.....we were charged the FULL amount. While under construction, the hotel should close down or at least cut the price of their stay. It was not acceptable.
Also, it the 2nd time in a row that we did not receive turn-down service nor was my final billed emailed to me as promised. I am going to be writing the corporate office as well as the manager of the Ritz in Cleveland. This is not the high-end quality service that the Ritz brand is known for.