Meeting facility

Reviews of The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

4 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 471 out of 1022 reviews" "
Rating 8 - Good. 303 out of 1022 reviews" "
Rating 6 - Okay. 118 out of 1022 reviews" "
Rating 4 - Poor. 79 out of 1022 reviews" "
Rating 2 - Terrible. 51 out of 1022 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tudor Arms is my favorite place to stay in Cleveland. Im happy to see the pandemic delayed upgrades are in process.
Stayed 3 nights in Mar 2024
Response from Management on Mar 27, 2024
Thank you for the kind words! That is wonderful to hear! Looking forward to experiencing the improvements first hand soon!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities
Some of the property could be better maintained. Poor draining in the shower/bathtub.
Stayed 3 nights in Mar 2024
Response from Management on Mar 26, 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the poor draining in the shower/bathtub. Rest assured, we will address this issue promptly to ensure better maintenance of the property. Your feedback is valuable in helping us improve our services. If you have any further concerns, please don't hesitate to reach out.

8/10 Good

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

8/10 Good

Jamie

Traveled with group
Liked: Cleanliness, staff & service
The Tudor is a stunning property with a rich history. The hotel is immaculately clean and smells lovely. The staff are warm and welcoming. The double queen suite is very spacious. The thermostat in the room did not seem to work. We turned it down to 64 and the room remained sweltering. The vending machines do not take cards and the sink faucets are short so it was difficult to obtain or fill up water bottles. Paying $21 daily for parking and $15 per person for breakfast are unwelcomed charges. Even so, I'll stay here again when we return next month.
Stayed 2 nights in Mar 2024
Response from Management on Mar 25, 2024
It sounds like you had a mostly positive experience at The Tudor, despite a few minor inconveniences. The rich history, cleanliness, and welcoming staff certainly contributed to your enjoyment. It's unfortunate that the thermostat didn't work properly and that the vending machines only accepted cash, and the short sink faucets made it challenging for you to fill up water bottles. We understand that additional fees can be unwelcome surprises, and we apologize for any inconvenience they may have caused. We strive to be transparent about our pricing structure, and we will certainly take your feedback into consideration as we continue to improve our services. In regards to the unwelcomed charges...In the future, we recommend researching hotel amenities and associated costs beforehand to ensure a more seamless experience. However, we are delighted to hear that despite these charges, you still plan to stay with us again next month.

8/10 Good

Anna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place for a short stay.
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
We're pleased to hear that you found our establishment to be a good choice for your short stay. Thank you for your positive feedback, and we hope to have the opportunity to host you again in the future.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the combination of an historic building and modern facilities. It was comfortable and quiet. The room was large and the decor was classy, if somewhat sparse [and a bit dark.] Close to the Cleveland Clinic, Little Italy, and museums.
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you for sharing your positive experience with us. We're delighted that you enjoyed the blend of historic charm and modern amenities during your stay. It's fantastic to hear that you found the room spacious, comfortable, and quiet, and that our location near key attractions suited your needs.Your feedback regarding the decor and lighting is noted, and we'll certainly take it into consideration for future enhancements.

10/10 Excellent

XuanTrang, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay near the Cleveland clinic and Case Western University.
Stayed 3 nights in Feb 2024
Response from Management on Mar 25, 2024
Thank you for the kind words! We can't wait to welcome you back again to our historic hotel!

8/10 Good

Uriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was spacious for being an old hotel.
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you for your positive feedback regarding the spaciousness of your room despite the hotel's age. We take pride in preserving the historical charm of our establishment while ensuring our guests enjoy comfortable accommodations. Your satisfaction is important to us, and we're delighted to hear that you found the room size to your liking. If there's anything else we can do to enhance your stay, please don't hesitate to reach out. We look forward to welcoming you back in the future.

6/10 Okay

James

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service
Big stain on couch. Didn’t get room cleaned
Stayed 5 nights in Mar 2024
Response from Management on Mar 25, 2024
I'm sorry to hear about the inconvenience you experienced with the couch and the missed room cleaning. Did you by chance request service? .. Your comfort and satisfaction are our top priorities, and we apologize for falling short in this instance.

10/10 Excellent

jenni, hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
We're thrilled to hear that you found our establishment beautiful. Thank you for your kind words, and we hope to welcome you back for another memorable experience soon.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Staff was great. Prices online not accurate. Running toilet that wasn't fixed after notifying staff
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the the running toilet not being promptly fixed despite notifying our staff. We'll address these issues immediately to ensure they're resolved for future guests. We appreciate your feedback and hope to have the opportunity to make it right during your next visit.

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical hotel with the convenient location to many museums and performance centers
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you for highlighting the historical charm and prime location of our hotel. We're delighted to offer our guests easy access to museums and performance centers, adding to the richness of their stay. We look forward to welcoming you and providing a memorable experience steeped in history and culture.

4/10 Poor

Jacob, Mountain View

Business traveler
Liked: Amenities
Disliked: Cleanliness
The service and attentiveness of the waitress at breakfast was excellent! The courtesy shuttle service and drivers were fantastic. The floor in the hotel room was sticky. Housekeeping didn't clean the room or make the bed. They only replaced towels and soap. If in fact the room was cleaned, then they have a bigger problem. Someone decided to use the bed and the toilet after it was cleaned... It's either one or the other!
Stayed 2 nights in Mar 2024
Response from Management on Mar 21, 2024
Thank you for your feedback. We're thrilled to hear that you had a positive experience with our breakfast waitress and shuttle service. However, we're truly sorry to hear about the issues you encountered with the cleanliness of your room. This falls well below our standards, and we apologize for any inconvenience it caused. We'll be addressing this matter with our housekeeping team to ensure that such oversights are not repeated.

4/10 Poor

Jennifer

Disliked: Staff & service
I liked the history about this Hotel. I did not like hearing what sounded like a very small dog barking on a few occasion as well as hearing a couple do the deed sounded like they came from a room above. I did not like seeing not 1 but 3 extra charges on my credit card statement. Which I’m not aware of what they could be for besides the $20.00 parking.
Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
We're glad you enjoyed learning about the history of our hotel. However, we're truly sorry to hear about the disturbances you experienced during your stay, including the noise from a dog and other guests. Additionally, we apologize for any confusion regarding the extra charges on your credit card statement. Were these authorizations and not charges? Most people who don't travel frequently usually think they are charges. Your comfort and satisfaction are important to us, and we appreciate your feedback.

10/10 Excellent

Betty

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Very convenient to Taussig Cancer Center
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
I'm glad to hear that our location was convenient for your visit to the Taussig Cancer Center. Providing ease and accessibility for our guests, especially during important appointments, is always a priority for us. If there's anything else we can do to enhance your stay or support your needs, please don't hesitate to let us know. We're here to assist you in any way we can.

8/10 Good

lacey

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Front desk staff was great. Quick and easy check in. Area was about 8mins from downtown area, which was fine considering how much cheaper it was to stay. About 7 mins from little italy. Family stayed 2 nights the breakfast buffet was not that great and it was $15usd each pretty expensive for a bowl of cereal and an apple juice. And the worst part about it was no one came in to clean The room. We had dirty baby diapers in the garbages the entire 2 days and bed and towels were not cleaned or changed.
Stayed 2 nights in Mar 2024
Response from Management on Mar 15, 2024
Thank you for sharing your experience. I'm glad to hear that you found the front desk staff helpful and had a smooth check-in process. It's also great that the location was convenient for you, despite being slightly outside the downtown area. However, I'm sorry to hear about the disappointment with the breakfast buffet and the lack of housekeeping during your stay. Your feedback is valuable, and I'll make sure to pass it along to the respected management team for improvement. We appreciate your patronage and hope to better serve you in the future.

6/10 Okay

William

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff was pretty good but the bathrooms were not super clean. Old rubber flooring with dirt/dust built up in the corners. Elevators are really slow.
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Thank you for sharing your feedback. I'm glad to hear that the staff provided good service, but I apologize for the inconvenience with the cleanliness of the bathrooms and the slow elevators. If you haven't noticed, we are installing brand new elevators so currently only one is in operation until the first install is complete. Your comments will be shared with our team to ensure improvements are made for a better experience in the future. We appreciate your input and hope to welcome you back soon.

10/10 Excellent

Spencer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rich history of the property amd surrounding area made for a great backdrop to a perfect little get away
Stayed 2 nights in Mar 2024
Response from Management on Mar 13, 2024
I'm delighted to hear that you enjoyed the rich history of the property and its surrounding area during your getaway. It's always special when the environment adds depth to the experience. Here's to many more memorable adventures in such charming settings!

8/10 Good

Brent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to get a nights sleep
Stayed 1 night in Feb 2024
Response from Management on Mar 13, 2024
I'm glad you found it to be a good place for a restful night's sleep. If there's anything we can do to make your stay even more comfortable, please don't hesitate to let us know. We hope to see you again soon!

10/10 Excellent

Ricardo

Stayed 1 night in Feb 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!!
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Glad you liked it! We can't wait to see you again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

10/10 Excellent

Kathleen

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and great staff.
Stayed 2 nights in Feb 2024
Response from Management on Mar 13, 2024
Thank you for your kind words! We take pride in both our beautiful building and our exceptional staff. We hope to welcome you back soon for another wonderful experience.

8/10 Good

Charles Allen, West Middlesex

Traveled with partner
Liked: Staff & service, property conditions & facilities
We were surprised that there wasn’t a full shower door that closes which confused us. And no refrigerator in the room for keeping drinks cold. The room was stylish. I did notice floors weren’t the cleanest so was careful not putting items on the floor. The weather was too cold to walk and transportation was convenient and we liked the drivers. Pleasant and accom
Stayed 3 nights in Feb 2024
Response from Management on Mar 11, 2024
Thank you for sharing your feedback with us. We appreciate your observations about the shower door and the absence of a refrigerator, and we'll certainly take these into consideration for future improvements. We're glad to hear that you found the room stylish and that you enjoyed the convenience of our transportation service and liked our drivers. Your comments about the cleanliness of the floors have been noted, and we'll address this promptly. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Thank you again for your valuable input.

10/10 Excellent

Eleanora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

10/10 Excellent

Marcellus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

10/10 Excellent

Krista

Traveled with partner
Liked: Amenities
Beautiful inside.
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Thank you for your compliment! We're delighted to hear that you found the interior of our establishment beautiful. We take great pride in creating an inviting and aesthetically pleasing atmosphere for our guests to enjoy. If there's anything specific you particularly liked or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Regina

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful. Nice, historic building but the upkeep is not what you would expect for a Hilton.
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Thank you for sharing your feedback about your recent stay at our hotel. Providing excellent customer service is one of our top priorities, and it's always encouraging to receive positive feedback in this regard. I understand your concerns about the upkeep of the historic building not meeting the expectations typically associated with the Hilton brand. Rest assured, we take such feedback seriously and are continuously working to maintain and improve the condition of our property. We are committed to preserving the historic charm of our building. Thank you again for choosing to stay with us.

10/10 Excellent

Carolyn, Streator

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time in Cleveland and we were very happy with our accommodations. our room was clean and quiet and a reasonable expense
Stayed 2 nights in Feb 2024
Response from Management on Feb 26, 2024
Thank you for sharing your experience! We're thrilled to hear that you enjoyed your first visit to Cleveland and that our accommodations met your expectations in terms of cleanliness, tranquility, and affordability. We hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 Excellent

Jon

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Amazing property with lots of history . Staff was very friendly and helpful. Comfortable beds
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
We're delighted to hear that you enjoyed your stay at our property and appreciated its rich history. Thank you for your kind words about our staff and the comfort of our beds. We hope to welcome you back again soon for another memorable experience!

10/10 Excellent

Min, Niskayuna

Traveled with family
Liked: Amenities, property conditions & facilities
Staffs are very friendly and property is in great condition. Spacious room.
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Thank you for your kind words! We're thrilled to hear that you found our staff friendly and enjoyed our spacious rooms. We strive to provide a comfortable and welcoming experience for all our guests. We hope to see you again soon!

10/10 Excellent

Kenneth

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed because it was close to the Cleveland clinic. The Tudor has a great staff and the building has a great old style personality. We rally enjoyed our stay there and will return anytime we are in Cleveland.
Stayed 2 nights in Feb 2024
Response from Management on Feb 26, 2024
Thank you for choosing to stay with us during your visit to Cleveland! We're glad to hear that our proximity to the Cleveland Clinic was convenient for you and that you enjoyed the unique personality of our Tudor-style building. We appreciate your kind words about our staff and look forward to welcoming you back whenever you're in town. Safe travels!

10/10 Excellent

Tina

Stayed 1 night in Feb 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
The accommodations were comfortable and the staff were welcoming;
Stayed 3 nights in Feb 2024
Response from Management on Feb 26, 2024
We're delighted to hear that you found your accommodations comfortable and that our staff made you feel welcome. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!

4/10 Poor

Kumar Vikram, Mason

Stayed 1 night in Feb 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

10/10 Excellent

Chloe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building has a lot of character and rooms are spacious, clean and updated
Stayed 2 nights in Feb 2024
Response from Management on Feb 19, 2024
Thank you so much for the kind words!

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the motel was wonderful. Staff were all wonderful.The only thing was we wasn't told we had to pay for parking
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you for the awesome review! Our parking charge is located on the website with the amount. We hope you come back again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

10/10 Excellent

Melissa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean rooms and friendly staff
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
We're thrilled to hear that you found our rooms comfortable and clean, and that our staff was friendly during your stay. Thank you for your kind words! We hope to welcome you back again soon for another pleasant experience.

8/10 Good

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay here and I would stay here again. Just be careful with ordering room service. They forgot to call me when they made my food and then my food was given away so when I went down to get it they had to make me new. Wasn’t a big deal just a little inconvenience
Stayed 2 nights in Feb 2024
Response from Management on Feb 26, 2024
Thank you for choosing to stay with us again! We're glad to hear that you had an overall positive experience during your second stay. We apologize for the inconvenience you experienced with the room service, and we appreciate your understanding. We'll make sure to address this issue to ensure it doesn't happen again in the future. We look forward to welcoming you back for your next stay, and we'll strive to make it even more enjoyable for you. Thank you for your valuable feedback!

8/10 Good

Kala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

6/10 Okay

Vishnu V

Disliked: Cleanliness
Not good
Stayed 2 nights in Feb 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

10/10 Excellent

paula

Stayed 1 night in Jan 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

6/10 Okay

Peter

Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here because family member at Cleveland Clinic. The shuttle service was fantastic. The entire hotel staff was friendly and helpful. I would definitely stay here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Grace

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 weeks while at the Cleveland Clinic for education. Well placed and well kept.
Stayed 20 nights in Jan 2024

10/10 Excellent

Paula

Stayed 1 night in Jan 2024
Response from Manager on Mar 28, 2024
Thank you for the review of our hotel! Come back to see us.