Posted Jul 18, 2016 on Orbitz
Our family was on a road trip. We used Orbitz as we often do to help us find the best deal. We selected the Travel Lodge because it was near where we wanted to stop for the night, and we felt confident in our choice as it was listed as a Wyndham Family hotel. We'd had good experiences with Wyndham in the past. This hotel was awful. First the outside door was not closed. It was open & didn't have a lock at all, meaning anyone could walk into the hallways. This isn't safe. Then the hallways were smelly, like smoke & even like a skunk at one part of the hall, also urine. We arrived late & tried to give it a go thinking it was only for 1 night. The hotel was outdated in decor everywhere, the bed was uncomfortable, and the bedding looked old. The a/c didn't work. It just recirculation warm air. The room was hotter than it was outside. As we lay in the beds we began to itch & that was the last straw. We complained to management. They offered a different room, but each room was just as bad. While walking outside we noticed several rooms with lights on in the middle of the night. People were popping their heads out as if looking for someone and then going back in. This seemed odd and suspicious. We decided to pack up our family of 5 and leave in the middle of the night to find a place. The night crew said they would give us a refund, which we appreciated, but the manager who came the next morning refused. Just all-around a bad experience. The worst we've ever had on any vacation.