Posted Feb 1, 2017
No attempt to clear snow off parking lot. Ask for a 6;30 wake up call, never got wake up call, when I told staff, he just shurged his shoulders, and said these things happen. room was not handicapped assessable, had much trouble getting in bathroom. We had 3 in the room, coffee was only for two people. Was very bisappointed, won't go back there, I will pay a little more for a better hotel.
Comment from Hotel Management
Feb 14, 2017 by Harry , Hotel Management
Hello. we apologize about your stay being an unpleasant one.
Allow me to address your issues. Our snowplow had a mechanical failure that morning and we tried to hire out a plow service but everyone was booked up that day, and the snow that fell was due to melt off by the next morning. I don't know whom you spoke to about your wake up call not working, but simply shrugging and not offering an explanation or solution is not how things are done here. I have looked over our work schedule for that morning, and he has been counciled and reprimanded. we did a diagnostic on our automated wake up call software and did in fact discover an error in it. This could be why your wake up call did not present itself. either way we are sincerely sorry. The handicapped rooms we have are for 1 bed, we do not have any available for 2 beds, thus having more then 1 or 2 people in them are difficult. we are currently looking at construction companies for the lowest bid to renovate some of the rooms to handle 2 beds. We do normally put coffee for 2 people in the rooms, however the front desk does have coffee packs for the coffee makers in the room, and will gladly give them to guests when requested. We thank you for your review. even negative feedback helps us to improve our service to future guests. thanks again, and we hope that, at the very least have given an explanation to your concerns.