Ratings based on 1,456 Verified Reviews

3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Durham, NC

Paid alot for so little

Posted Jun 21, 2017
Pros: Location
Cons: Lower price or credit for inconvenience for things that didn't work and construction workers working at sensible hours and not 7am!
Location: Ballpark and restaurants
Cost of parking not included, front desk employee walked away from checking us in and never came back, wifi didn't work, pool under construction, (what sounded like) hammering nails in the walls next door at 7:15am (although we were on the 8th floor and the pool is on the lower level; according to the front desk, multiple complaints) and breakfast not included. Considering how much we paid, I would expect more. The only good thing is the location to ballpark and restaurants. I wouldn't recommend and will not be back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great place for a short trip

Posted May 16, 2017
Pros: Great location, easy to travel to all locations
Cons: Elevators were a little slow
Location: Easy walk to bars and restaurants.
Was in town for a wedding, and the location and hotel were perfect for the trip. Room was clean with good space, but elevator was a little slow.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
Nice and clean. Staff were very helpful and friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from Waukesha Wis.

nice place in a nice neighborhood

Posted May 2, 2017
Pros: pool, sauna and hot tub were very nice
Cons: better parking tho it is downtown
Location: many theaters in the area and many good restaurants tho a bit pricey
very nice hotel but parking was a pain, I wanted to park my own car but the ramp was across the street, and it cost $12 when the sign said $10 overnight. and the valet was $28
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Maintenance could improve

Posted Apr 19, 2017
Staff very helpful. Elevators need update. Tv remote batteries worn out. Outlet near coffee maker in bathroom dead. Great location with good restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Near Cleveland theater district. Peasant staff!

Posted Apr 15, 2017
In theater district. Pleasant and helpful staff. Quiet.
4 out of 5
by A verified traveler from cleveland

wonderful customer service !

Posted Mar 28, 2017 on Hotels
great workers starting from front door to desk to the cleaning crew to the bar and the person who brought the crib to the pool guy filling the pool. amazingly nice and very helpful. they are working on upgrades. but doing a wonderful job.
5 out of 5
by Christina R.

Had a great experience !

Posted Mar 28, 2017 on Hotels
Excellent stay. Close to both Quicken Loans Arena (Cavs) and Progressive Field (Indians) plus good places to eat and the city center. Super close parking ramp. Driving was relatively easy. Rock n Roll HOF and First Energy Field (Browns) ~10 min drive.
2 out of 5
by A verified traveler

Posted Mar 28, 2017
Ok hotel needs updating no safe in room no USB no refrigerators not worth the price also I paid more then a friend who booked with me
4 out of 5
by Whitney

Posted Mar 27, 2017 on Hotels
Only problem with stay was the room service pizza looked like a frozen pizza heated up it wasn't good. but the room service quesadilla was great.