Posted Aug 25, 2015
My wife and I and another couple booked through Expedia. Received emails from Expedia stating that our reservation was confirmed and there was no reason to reconfirm with the hotel.
Showed up at the hotel. No record of either reservation and no rooms were available.
The lady behind the counter was pleasant enough, but seemed completely overwhelmed. She called her manager (I don't know where she was) but the call went to voice mail.
After nearly an hour on the phones with Expedia's off-shore customer service, somehow new reservations were made to rooms that, evidently, magically appeared.
After another 30 minutes on the phone with Expedia's off shore customer service once we got home, I got a ten dollar refund for our troubles.
As to the hotel itself, it was beautiful, but an Econo Lodge would have done just as well since we only used it for a bed. The restaurant and bar are closed Sunday's, so we had to find find somewhere else to get a drink and some dinner. The only suggestion that the lady behind the counter had was Applebee's. We found something else.
Lobby was beautiful and the rooms were nice, except that the bathrooms were small and kinda creepy.