Ratings based on 113 Verified Reviews

4.5 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

could have been better

Posted Oct 15, 2017
stayed for about a week. grounds well cared for. front desk staff not as friendly as other staff members. breakfast disappointing and repetitive. pool closed for most of our stay. spa closed entire stay. seemed excessive. put us in a hearing challenged room (326). we are not hearing challenged. not sure why they thought we were. we should have asked for another. not sure about this but it appears room directly above us (426) is used for staff needs and as a result, we could hear noises above us throughout the day and night that might not bother hearing challenged.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Weekend Trip

Posted Sep 25, 2017
I had stayed at the hotel before. I knew by it's location it would be perfect. It was. The staff are personable.
Comment from Hotel Management
Sep 26, 2017 by Gayle, Hotel Management
Thank you mark. I will pass this on to the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jessup, Maryland

Short getaway!

Posted Aug 30, 2017
Steven was awesome! He explained everything during the check in process. He made us feel welcome. Thank you Steven! The check out....not so great! The young lady that checked us out not so friendly. She need more people skills. I didn't get her name. My daughter was attempting to make a call using the hotel phone. We didn't know that every time she tried it was alerting the front desk. During checkout she asked was everything ok. If she was worried why didn't she call the room. She need to take more classes. If you get Steven.....everything will be great!
Comment from Hotel Management
Sep 2, 2017 by Gayle, Hotel Management
Yes, we are so happy to have Steven. I will do some investigating on the other and maybe do a little role playing. This is why I like reviews to learn where we can improve. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Very clean and accommodating. The suites were very clean. Amenities included exceeded my expectations. Very pleased that they had a lifeguard on duty.
Comment from Hotel Management
Sep 2, 2017 by Gayle, Hotel Management
Thank you for posting. The staff will be very pleased to hear your compliments.
5 out of 5
by A verified traveler

Posted Jul 19, 2017 on Hotels
I really had a great time the over night Manger was very professional she gets 5 stars.
Comment from Hotel Management
Jul 21, 2017 by Gayle, Hotel Management
I will make sure I pass along the 5 stars to the night manager. So glad you enjoyed your stay. Hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sanford, NC

Nice room, but could hear noise above.

Posted Jul 11, 2017
Pros: Hotel staff offered great suggestions on popular food and restaurant locations and offered a tasty breakfast at the hotel.
My room offered very nice accommodations, but the floors were not sound proof at all. The movements of the tenants on the floor above my room could be easily heard and was very disturbing during the first night of my stay. I hardly slept a wink. But the second night, the tenants located in the room above mine checked-out and I had a very peaceful night's sleep once this happened.
Comment from Hotel Management
Jul 23, 2017 by Gayle, Hotel Management
Thank you for the kind words. If you come back to see us, please call me and I will make sure I put you on the top floor so no one will be above you.
5 out of 5
by Matthew

Posted Jul 9, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017 by Gayle, Hotel Management
Thanks for staying.
5 out of 5
by A verified traveler

Posted Jul 5, 2017 on Hotels
Comment from Hotel Management
Jul 21, 2017 by Gayle, Hotel Management
Thank you for your time to give us a review
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Posted Jul 4, 2017
Hotel was really nice and the staff was so friendly.
Comment from Hotel Management
Jul 21, 2017 by gayle, Hotel Management
That is too cute!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Jul 4, 2017
From checking in to how clean the room was. My stay was great and i cant wait until im able to stay again.
Comment from Hotel Management
Jul 5, 2017 by gayle, Hotel Management
We hope to see you soon.