The Desk Clerk....Not So Good
Posted Jun 23, 2016 on Hotels
The hotel was fine. it was clean and up to date, but checking in was painful...not just for me but for the poorly trained desk clerk who just couldn't get anything right. it easily took 25+ minutes just to check in. I had two rooms, one for me and one for my Dad. The first room they gave me (they couldn't manage to get us on even the same floor) was so loud from mechanical noise that I had to get a different room, but the new room they gave me happen to be my dad's room (??). Once we got that straightened out I asked this same desk clerk to cancel a reservation I had made by mistake two weeks out. He assured me two separate times it was cancelled. I learned it wasn't when I got the credit card bill. He needs some serious remedial training. Nice guy, and he tries but this is not his calling. Anyhow, this was my third time there in 12 months and I'll try the Hoilday Inn Express next time.