Ratings based on 197 Verified Reviews

4.3 out of 5
78% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Carlsbad, NM

Nice hotel with friendly staff

Posted Sep 9, 2017
Friendly staff and clean rooms. Hotel is across the highway from a Railroad crossing and they run all night. Get a room toward the back of the hotel or us the ear plugs provided.
Comment from Hotel Management
Sep 11, 2017 by Mistie G (General Manager), Hotel Management
Thank you for your recent feedback on your stay with us at the Hampton Inn by Hilton Clovis. We really appreciate your kind words about our staff and clean rooms. I will make sure to let all staff know they did a great job. I do apologize for any train noise you may have encountered during your stay. We are aware of the issue and try to do everything in our power to help with the noise. Safe travels wherever you go and we hope you have a great day! Thank you!
3 out of 5
by A verified traveler from Tulsa,Oklahoma

Just looked old

Posted Jun 4, 2017
Pros: The front desk was nice , he was familiar with town and even printed a map for us
The breakfast was out of everything when got there at 8:00 no one working the area , the housecleaning staff gathered around the coffee area... so I had to wait for coffee ... the room just looked run down
Comment from Hotel Management
Jun 7, 2017 by Mistie G (General Manager), Hotel Management
Thank you for the feedback on your recent stay with us here at The Hampton Inn by Hilton Clovis. We take all concerns seriously as they afford opportunity to grow. I would like to apologize for the issues you encountered at breakfast and speak with my housekeeping and breakfast departments right away to get this resolved. We are hoping to begin our renovation within the next year to upgrade out rooms. We do appreciate the kind words about the staff as I will let him know the good job he did. We hope to see you again soon. Have a great day!
4 out of 5
by Jared

Posted May 22, 2017 on Hotels
Nice staff clean room but the bed was horrible
Comment from Hotel Management
May 30, 2017
Thank you for your feedback on your stay with us at the Hampton Inn by Hilton Clovis. Thank you for your kind words about our staff and cleanliness. I will make sure to let the staff know of the good job they did. I would like to apologize that you found our bed to be uncomfortable. We are in the process of changing out the mattresses. Again, I do apologize for the inconvenience. We hope you have a great day and hope to see you again soon. Thank you!
5 out of 5
by Mary

Posted May 21, 2017 on Hotels
Veryhelp. Great place with a clean pool.
Comment from Hotel Management
May 31, 2017
Thank you for your feedback on your stay with us at the Hampton Inn by Hilton Clovis. We appreciate your kind words and high rating. I am so glad to hear you enjoyed the pool. We hope to see you soon and hope you have a great day! Thank you! Mistie G (General Manager)
4 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
Comment from Hotel Management
May 22, 2017
We appreciate your rating on your stay with us at the Hampton by Hilton Clovis. Please feel free to share any additional feedback about your stay as we are always looking for ways to improve. Have a great day! Mistie G (General Manager)
5 out of 5
by Saul

Home for family celebrations

Posted May 15, 2017 on Hotels
Our stay was great! Nice, friendly staff and good breakfast. Wish checkout was at noon. Train close by and noisy but never woke me from my sleep.
Comment from Hotel Management
May 22, 2017
Thank you for your feedback on your stay with us at the Hampton Inn by Hilton Clovis. We are so happy to hear that you enjoyed your stay and everything went well. I apologize that our check-out time is not a noon, but please always feel free to call the front desk and they will be happy to put you down for a late check-out. I do apologize about the train noise, but am glad that it did not bother your sleep. Thank you again and we hope to see you soon! Have a great day! Mistie G (General Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler

The linen

Posted Apr 17, 2017
The linen had a strong smell to it that was like from the detergent used and it was also very itchy. Between the strong smell giving me a headache and the linens being itchy it made our stay uncomfortable when it could have very comfortable. The trains didn't even bother us, it was just the linen.
Comment from Hotel Management
Apr 24, 2017 by Mistie G (General Manager), Hotel Management
Thank you for your recent feedback on your stay with us at the Hampton Inn by Hilton Clovis. We do appreciate all feedback and take all concerns seriously. I would like to apologize for the inconvenience you had with the detergent for our linen. We do have a laundry rep that comes monthly to calibrate our washing dispensers. I will mention this to him so he can make sure everything is running properly. I am glad to hear that everything else went well during your stay and again apologize for linen inconvenience. Please let me know if there is anything else we can do for you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 9, 2017
Nice hotel with a very friendly staff. Great that breakfast runs from 6 - 10 AM.
Comment from Hotel Management
Apr 12, 2017 by Mistie G (General Manager), Hotel Management
Thank you so much for your feedback concerning your recent visit to our property here at Hampton Inn by Hilton Clovis. We hope that everything went well while you were here. We appreciate all the high marks you gave us, as I will let all the staff know of a job well done. If there was anything else we could have done better to ensure a more enjoyable stay, please do not hesitate to let us know. Have a wonderful day and we hope to see you soon!! :)
4 out of 5
by Susan

Lovely Stay With Just One Drawback

Posted Apr 3, 2017 on Hotels
The Hampton Inn was a very welcome sight after a long drive. The room was large and the bed was comfy. Very nicely furnished and even had USB charging ports by the bed! It is a Hilton property and although it's not their high end property there were just enough of their signature touches to make the room feel plush and a bit luxurious. Linda, (mother Hen) was so much help with checking in and helping us find a place to eat. She was very upfront about the single downside to this place. The trains. The trains are close and loud and run 24/7. I happen to love the sound of train whistles so it wasn't a problem for me. But they do actually wake you up. Ear plugs are provided in the restroom of your room if you need them. If you are sensitive to noise this may not be the place for you. But actually it might not be the town for you either as I'm pretty sure you will have the same problem at any of the hotels in town. There is an elevator to the upper floor which is always appreciated with heavy bags. Breakfast was nice and the eating area was great. All in all it was a great stay and i would stay again.
Comment from Hotel Management
Apr 10, 2017
Thank you so much for your feedback concerning your recent visit to our property here at Hampton Inn by Hilton Clovis. We hope that everything went well while you were here. We appreciate all the high marks you gave us, as I will let all the staff know of a job well done. I am glad to hear that the trains were not a bother to you. I am also glad to hear that you enjoyed our breakfast. If there was anything else we could have done better to ensure a more enjoyable stay, please do not hesitate to let us know. Have a wonderful day and we hope to see you soon!! :) Mistie G (General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Clean, kind staff

Posted Mar 26, 2017
Train is nearby and loud (they can't help it). Bathroom needs some work, but the staff was friendly, room was beautiful, and there were warm cookies!
Comment from Hotel Management
Mar 28, 2017 by Mistie G (General Manager), Hotel Management
Thank you for choosing the Hampton Inn by Hilton Clovis for your hotel accommodations. I do appreciate the kind words about our staff and room. I am also glad to hear you were able to enjoy our afternoon snacks. I do apologize about the train noise as we deal with this issue on a daily basis and try to accommodate our guests as best as possible. I also apologize for your bathroom condition and will get with the maintenance department right away to get this taken care of. Thank you again and I hope you have a great day!