Ratings based on 594 Verified Reviews

3.0 out of 5
54% of guests recommend
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from TX

Old

Posted Oct 4, 2017
Rooms are old and not kept clean. Smell mold and have coachroach.
Comment from Hotel Management
Oct 9, 2017 by LQ Customer Care, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues immediately. We hope that you will visit us again the next time you are in the area. Sincerely, Diana – LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, TX

Nice location,

Posted Oct 2, 2017
Pros: Comfy bed.
Cons: nothing I can think of.
Location: Beach, restaurants.
Great location to Surfside beach, good restaurants nearby and refreshing pool, comfy bed and friendly staff. Tasty breakfast included. I would recommend this hotel to family and friends.
2 out of 5
by A verified traveler from Texas

Disappointed

Posted Sep 13, 2017
Cons: Everything needs to be improved
We were very disappointed in the whole visit. The place does not live up to it's name Will not be coming here again
3 out of 5
Recommended
for Everyone
by A verified traveler from Newport New Hampshire

You get what you pay for

Posted Sep 9, 2017
For a cheap hotel this was fine. My room was never cleaned despite asking to have it done. The staff was very apologetic. My stay there was just after Hurricane Harvey flooding hit the area. They said they had some staffing issues and we're so booked. All in all the place has a relatively run-down feeling but this is to be expected for a low price hotel. If you want something nicer just pay more money. Pool area was nice and well kept. Flat screen TV in the room plenty of channels. The bed was comfortable and the pillows nice..
3 out of 5
by A verified traveler from Texas

Outdated. Not nearly as nice as pictured.

Posted Aug 17, 2017
The hotel was much older than I expected. When you open your room door, you don't walk out into a hallway, you're outside. It took a long time for the room to cool down, and even then it still felt damp and muggy. Half of the outlets didn't work. There was a roach. The blanket hadn't been washed.
1 out of 5
by A verified traveler

Posted Aug 17, 2017
Room was dirty. Found multiple bugs in the bathroom. The deadbolt did not work on the door. Pretty sad for for over $100 a night.
Comment from Hotel Management
Aug 22, 2017 by Don R., Hotel Management
Dear Valued Guest: Thanks you very much for your comments regarding your stay. I am sorry to hear that your experience was anything less than perfect. We take your comments seriously. Again, thank you for this opportunity. Warmest Regards, Don R. General Manager
2 out of 5
by A verified traveler

Posted Aug 17, 2017
Doesn't look anything like the photos on the website
Comment from Hotel Management
Aug 21, 2017 by LQ customer Care, Hotel Management
Thank you for your review. Your comments will be forwarded to the hotel management team for consideration. We hope you will once again choose us for your lodging needs. Respectfully, Lacey LQ Customer Care
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas,Texas

AWESOME

Posted Aug 8, 2017
Pros: Pet Friendly
Cons: Carpet remove it holds odor cigarette smoke
Location: Location excellent can walk to nearby Restaurants and fast food
Everything was Wonderful,I Love the Spirit and thoughtfulness of the Front Desk Staff Jacob Excellent Customer Service Skills, Great Personality,Award Winning Smile. Keep up the good work. My Room was Clean,My Bed Was Very Comfortable,Excellent Room Setup,Great Location,Superb Morning Breakfast,I Really Like that this Hotel is Pet Friendly. I shall return in March 2018. Thank You
Comment from Hotel Management
Aug 8, 2017 by Don R., Hotel Management
Dear Mrs. Jackie: Thank you for your wonderful comments! I will share them to our team tomorrow morning. Thank you for your business and we hope to see you again soon. Warmest Regards, Don R. General Manager
2 out of 5
by A verified traveler from P.

Bad Experience

Posted Jul 25, 2017
The room had roaches. The room felt damp and my family developed a cough. When we asked for the room to be cleaned or if we could switch rooms we were told they were full and short staffed. The pool was closed our first day there and then when they did open the water stunk. I only visit Texas once a year to see my older children and did not want to make a big deal of the room because we were only there to sleep, but this time to this hotel was awful.
Comment from Hotel Management
Jul 28, 2017 by Don R., Hotel Management
Ms. Kelly: Thank you very much for your comments regarding your stay. I apologize for any discomfort that you experienced. As a parent, I understand the importance of having the pool open. We appreciate your business and we hope for an opportunity to show you our good side in the future. Warmest Regards, Don R. General Manager
1 out of 5
by A verified traveler from clute, tx

Roach infested

Posted Jul 18, 2017
Horrible horrible! First room both beds had crumbs and what looked like pretzel salt and dog hair all in the sheets. The pillows looked as if the cases were not changed bc they were wrinkled as if slept on. Manager was so long to move us to another room. Went and ate got to new room, laying there watching TV and roach was crawling on my arm under the covers on the bed. I killed it and took it to the front desk. She was very kind and refunded my money and we left.
Comment from Hotel Management
Jul 23, 2017 by LQ Customer Care , Hotel Management
Paul, Thank you for your feedback regarding your stay. We want to take this opportunity to apologize for the pest issues you experienced. We are working diligently with our pest management company to combat any problems. It is our hope you will give us a chance to better serve you in the future. Sincerely, Danielle