Hotel maintenance is an issue.
Posted Mar 27, 2013 on Hotels
For a relatively new hotel, its lack of maintenance is a surprising problem. After checking in, hotel room card would not open our door, so had to change rooms. The card reader in the door was not functioning. The 2nd room given to us had very strong cigarette odours, so we had to request a 3rd room. This one was better, but had loose main door that rattled all night hitting the door latch. Asked reception for a spare pillow, and they sent up the lumpiest pillow I have ever seen in my life. Bathroom fans and window mounted air conditioners work, but are very noisy. Hotel was much cheaper than others in Coatzacoalcos, but now I can see why. It is not the fault of the staff, but I am disappointed with ownership and the NH brand for lacking attention to detail, especially with the lack of maintenance of what should be a much better hotel. I am usually not fussy with a hotel experience, but this time I came away unsatisfied with this particular hotel and will gladly pay a bit more to stay in a better place next time.