Ratings based on 505 Verified Reviews

3.1 out of 5
53% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Good for a one nighter

Posted Feb 5, 2018
Advertised as a extended stay. Had no dishes in kitchen. Could not even boil water. Room for 4only had 2towels.
Comment from Hotel Management
Feb 6, 2018 by Hotel Management , Hotel Management
Thank you for staying with us. It's great to hear you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and towels. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon.   Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Best Hotel This Year, for me!

Posted Feb 1, 2018
I Really enjoyed my stay here! Staff was great, rooms was clean!
Comment from Hotel Management
Feb 2, 2018 by Hotel Management  , Hotel Management
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2018
Great staff, clean rooms. ..........:::::...::::.....................................................................
Comment from Hotel Management
Feb 21, 2018 by Hotel Management, Hotel Management
We appreciate your nice review of Extended Stay America. We strive to provide service and facilities that are worthy of this kind of feedback. Thank you so much. We look forward to having you as our guest again. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Rude Staff

Posted Jan 28, 2018
We arrived at the location around 5pm and our room wasn’t “ready”. The receptionist was extremely rude and brash. Absolutely no display of concern and she suggested we cancel our room reservation
Comment from Hotel Management
Feb 21, 2018 by Hotel Management, Hotel Management
First of all, please accept our sincerest apologies for the behavior of our front desk associate, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Hattiesburg, MS

Good value, clean, neat

Posted Jan 23, 2018
Pros: It was a good value, clean and neat.
Cons: Signage to indicate their location.
I had some minor glitches: it took them a while to find my reservation, tv remote volume control did not work, I didn't realize they don't supply any toiletries, no sign out on the highway to indicate their presence and you can't see them from the highway. Otherwise a pleasant stay.
Comment from Hotel Management
Jan 24, 2018 by Hotel Management, Hotel Management
Bill, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to read you found us to be a great value and that you were impressed with your spotless room. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Jan 21, 2018
Staff was nice and friendly. The first room tv was broken and smelled like fried fish, the bed looked like someone had taken a nap on it, and the window was wide open. There was no hassle getting a new room.
Comment from Hotel Management
Jan 23, 2018 by Hotel Management, Hotel Management
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Jan 17, 2018
My bed was uncomfortable and the dishes for cooking were not in the room. I was pulled to the back where the dishwasher was Nd given stacks of dishes to use.
Comment from Hotel Management
Jan 18, 2018 by Hotel Management, Hotel Management
Please accept our sincere apologies for the issues you had with the comfort of your bedding and that our dishware policy was not communicated to you at the time of check-in. We will follow up on your concerns to ensure we are doing everything possible to improve our guest’s experience. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We regret and hope you will give us a chance to impress you on a future date. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Bugs and poor service.

Posted Jan 16, 2018
Upon arrival they had given away one of the rooms we had reserved. There were bugs in both rooms. We had 9 guests total registered yet the room I was in had only 2 towels and they refused to give us more without us returning the 2 towels they gave us. No shampoo provided. The "continental breakfast" was a joke. It was just a pot of coffee and some nutrigrain bars in a basket. I do not recommend this hotel to anyone who wants a pleasant stay. I've stayed in nicer rooms for half the price of this one.
Comment from Hotel Management
Jan 18, 2018 by Hotel Management, Hotel Management
Thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
3 out of 5
by A verified traveler from marietta ga

Ok

Posted Jan 11, 2018
The hotel was very dull. The bed was uncomfortable. The blankets were extremely thin. I tried to call the front desk multiple times to ask questions regarding my reservation and some of their amenities however it took me 5 times to reach someone. I ended up having to call Expedia instead. Due to my overall experience I don’t think I’ll ever consider staying at an extended stay ever again.
Comment from Hotel Management
Jan 17, 2018 by Hotel Management, Hotel Management
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great place to stay

Posted Jan 8, 2018
Location is super convenient with shops within walking distance. Hotel staff and manager are excelle t. Had a great stay in all.
Comment from Hotel Management
Jan 9, 2018 by Hotel Management, Hotel Management
Thanks for the awesome feedback. We are glad to know our location was perfect for your needs and that you were impressed with our courteous associates. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management