Ratings based on 480 Verified Reviews

3.1 out of 5
54% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Ga.

Nice hotel. Difficult to find.

Posted Dec 10, 2017
Nice facility when you get there. There are two extended stay hotels on the same street. The second one is tucked away behind a service station with no road signage. Needs to be more visible.
Comment from Hotel Management
Dec 11, 2017 by Hotel Management, Hotel Management
Dennis, thank you for staying at Extended Stay America. We are glad to know you had a nice time with us. We value your feedback with regard to our location and have taken a note of it. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Ga

Quiet off main road

Posted Dec 9, 2017
Nice hotel, 93rd main road. Google maps gives wrong direction to hotel. Nice staff
Comment from Hotel Management
Dec 9, 2017 by Hotel Management , Hotel Management
Thank you for taking the time to share your feedback. We are pleased to know your stay with us was satisfactory, but we regret the inconvenience you experienced during your visit. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Posted Nov 26, 2017
It was good but the person at the front desk was always missing, I was stuck outside because I lost my room key and the door was locked.
Comment from Hotel Management
Nov 30, 2017 by Hotel Management, Hotel Management
Kay, thank you for taking the time to post your review of Extended Stay America. We are happy to know you were pleased with your overall visit, but we apologize for the inconvenience you experienced while being here. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope to have another chance so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Trip

Posted Nov 3, 2017
I've stayed numerous of times it's in a nice area in the cut the staff has got somewhat better the hotel needs more carts to bring your items in the hotels
Comment from Hotel Management
Nov 4, 2017 by Hotel Management , Hotel Management
Thank you for choosing to stay at our hotel once again. We are pleased to know you had a pleasant visit and were impressed with the service provided by our staff. We appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from kannapolis

Star the show

Posted Oct 18, 2017
The star of hotal made me happy and felt like home was Candace. She made sure we had everything we need and also help us when we had problems!!! She going do great things for this hotel and she was a great attitude!!!
Comment from Hotel Management
Oct 19, 2017 by Hotel Management , Hotel Management
Thank you so much for the wonderful review, most especially the kind comments about our Candace. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa fl

Posted Oct 5, 2017
Very clean and quiet great location.... I would stay again great employees
Comment from Hotel Management
Oct 5, 2017 by Hotel Management , Hotel Management
Thank you for being our guest at Extended Stay America. We are delighted to know our location was convenient for your needs and that you enjoyed the comfort of your room. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Great place to evacuate to

Posted Sep 11, 2017 on Hotels
Fantastic staff! We were exhausted and evacuating the hurricane. Staff was so nice. Rooms are clean and truly no frills. It is pet friendly. Lots to walk to nearby.
Comment from Hotel Management
Sep 13, 2017 by Manager, Hotel Management
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-kept room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Sep 9, 2017 on Hotels
No sheets for the sofa bed, no shampoo, no lotion, no remote for tv. Staff that counter were very nice. Especially the nighttime worker that directed us to the hotel when we got lost.
Comment from Hotel Management
Sep 11, 2017 by Manager, Hotel Management
Thank you for staying with us. Although we're happy to know you liked the service provided by our efficient team, we're sorry we failed to communicate you about our in-room amenities policy. All our in-room amenities along with the toiletries are kept at the front desk to ensure its cleanliness, but we will certainly share your concern regarding TV remote with the housekeeping department to ensure checklists are being followed and all the rooms are thoroughly being inspect before making it available for allotment to any guests. We value your feedback and hope you will stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville, TN

Atlanta Baseball Game Experience

Posted Aug 30, 2017
Pros: Clean, comfortable and the location, I was near where I needed to be.
Cons: The first lady at the desk needs to be reminded the "The customer comes first". While she could obey her orders from management, politeness wins.
Location: WIthin a short distance to the interstate and the Atlanta Braves Suntrust stadium.
I travel quite a bit in business so I stay at several motel/hotel chains depending on location and rates. Not a novice at dealing with motel stays; this was vacation. We arrived @ 2:25 PM on the day of check-in. The lady behind the desk informed me check-in time was 3:00 PM which I knew. I respectfully asked if we check in early. The reply from her was very curt, short, and blatantly negative. "The check-in time is firm. I could check-in early for a $25 fee." No "I am sorry or management will not let me" etc. It was very condescending and purposely meant to embarrass me in front of the other employee sitting in the area. Whether the "firm" check in time was the local management decision, corporate decision, or just her way of showing off her authority I don't know; but I hardly see where 35 minutes makes a difference with a customer who routinely stays at Extended Stay America Hotels. I left; obviously not happy with the experience. When I did arrive later to check-in I was greeted by a very nice young man who was 180 degrees opposite. Very polite and helpful. I may stay at this location again, but certainly will remember the first lady and I WILL NOT BE AS POLITE to her. She needs to be reminded that politeness hurts no one. Southern hospitality wasn't in her work kit!!!!
Comment from Hotel Management
Sep 1, 2017 by General Manager , Hotel Management
Bill, thank you for your stay at Extended Stay America. We are pleased that our proximity to the Braves stadium was convenient for you and you also liked our overall service. Having said that, we apologize that one of our front desk associates were not attentive to your needs and regret the inconvenience this caused. We understand your frustration and assure you that we will make every attempt so that such instances are not repeated. We hope you will choose to book a room with us in the near future. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice and quiet , but...

Posted Aug 29, 2017
The room could've been a little cleaner but overall it was a good experience ✅
Comment from Hotel Management
Aug 29, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel. It’s a pleasure knowing you had an overall comfortable visit. We value your suggestion in regard to the cleanliness and have shared it with our housekeeping team. We hope to see you back whenever your travels bring you to the area. Sincerely, General Manager